Nor’ashikin Ali School of Management, Massey University (4/11/10, Civic 2, 10.00)

1. Investigating the Use of Information Technology (IT) by Healthcare Organisations for Knowledge Sharing: A Survey of New Zealand Healthcare Nor’ashikin Ali Alexei Tretiakov Dick Whiddett Inga Hunter School of Management Massey University Palmerston North

2. OBJECTIVE To investigate the extent of use of IT by New Zealand healthcare organizations for knowledge sharing

3. Background Knowledge Management (KM)

4. Researchers Significance of this study an exploratory study that opens up an avenue to investigate further the factors that influence the success of knowledge management systems (KMS) in healthcare Practitioners The idea of how knowledge sharing is being practised in healthcare organisations Improve the implementation of certain technologies that were found more likely to improve knowledge sharing Plan the budget or strategies to improve knowledge sharing

5. 21 DHBs CIOs Response rate 69.2% Who were the sample? 5 MSOs

9. Summary of Findings >80% email attachments > 70% publish & and access documents >50% teleconferencing, email lists, video conferencing Electronic discussion forums and blogs are of little use (8%) Chat rooms were not used at all 39% finding and publishing expertise Document sharing Discussions Sharing Expertise

10. Document sharing Document management systems Discussions Recommendations Sharing expertise FORUM

11. Reasons for not using certain technologies for knowledge sharing were not gathered. Limitation

12. Information Technology are just enablers, it’s people who actually share knowledge

13. “Healthcare provision is a knowledge-intensive business, and the consequences of an organisation failing to make best use of the knowledge assets at its disposal can be severe” (Lelic, 2002)