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Measuring the  Business Value  of Telehealth  Technologies Dr George Margelis [email_address] * Other names and brands may be the property of others
New models of care forced to emerge ,[object Object],[object Object],[object Object],Disruptive Economy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Disruptive Demography Disruptive Technology $$$
What is Personal Telehealth?
Technologies to Facilitate Disease Management Smart Devices Video Conferencing Messaging IVR Telephone Monitors
Limitations with Current Methods Lost or  Outdated information Risk of Misdiagnosis Patient Non-participation Lack of Coordination of Care Barriers •  Deliver accurate, relevant,  and timely information to all members of the care team •  Give patients an intuitive,  enjoyable, and educational means of communication with their care team •  Provide self-management tools  for patients to take a more  active role in their own care •  Offer communication tools  that connect the patient's entire care team for better coordination of care  Telehealth and Telecare Technologies Goals Improve Chronic Disease Management Reduce Costly  Complications Patient Active  Involvement IS IT WORTH ALL THE TROUBLE?
Evolution of Remote Patient Monitoring Information Sharing Independence Connection to Healthcare Advice Safe and Friendly Environment Friendly Check-in Mechanisms Connection to Friends and Caregivers Physician Caregiver Monitor standard vital signs Monitor and manage standard vital signs Data-rich Health management systems Quality of Care and Social Connection ONE-WAY COMMUNICATION REAL-TIME TWO-WAY COMMUNICATION
Home with Basic Remote Patient Monitoring Entry Fridge Medication Dispenser Computer Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Oximeter Blood Glucose Monitor TV Phone
Home of Tomorrow  Secure Entry Smart Fridge Medication Dispenser Personal Health System Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Camera Oximeter Blood Glucose Monitor TV Phone
Home Connected to the Community Payors / Insurers Pharmacy Hospital Community Support Networks Disease Management Organization Home Nurses Specialists Clinical Nurses Lab Technicians Health Educators Other Clinical Staff Patient Primary Provider Family Caregiver Secure Entry Smart Fridge Medication Dispenser Personal Health System Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Camera Oximeter Blood Glucose Monitor TV Phone
Telehealth Value Model
[object Object],[object Object],[object Object],Defining IT Business Value = Business Value Increased Revenue (Growth) Lower Costs/ Better (Efficiency) Better Use of Assets (Productivity) Risk (Continuity) Solve Customer Business Needs
[object Object],[object Object]
 
Applying the Value Dial Concept Develop tangible and intangible metrics ROI of Healthcare IT Industry Concerns Value Dials ,[object Object],Patient Safety ,[object Object],Quality of Care ,[object Object],Patient Satisfaction ,[object Object],[object Object],Staff Productivity ,[object Object],[object Object],Staff Satisfaction ,[object Object],[object Object],[object Object],Revenue Enhancement ,[object Object],[object Object],Cost Optimization Impact of technology solutions
Dr George Margelis [email_address] +61 409 744 351

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Measuring the Business Value of Telehealth Technologies

  • 1. Measuring the Business Value of Telehealth Technologies Dr George Margelis [email_address] * Other names and brands may be the property of others
  • 2.
  • 3. What is Personal Telehealth?
  • 4. Technologies to Facilitate Disease Management Smart Devices Video Conferencing Messaging IVR Telephone Monitors
  • 5. Limitations with Current Methods Lost or Outdated information Risk of Misdiagnosis Patient Non-participation Lack of Coordination of Care Barriers • Deliver accurate, relevant, and timely information to all members of the care team • Give patients an intuitive, enjoyable, and educational means of communication with their care team • Provide self-management tools for patients to take a more active role in their own care • Offer communication tools that connect the patient's entire care team for better coordination of care Telehealth and Telecare Technologies Goals Improve Chronic Disease Management Reduce Costly Complications Patient Active Involvement IS IT WORTH ALL THE TROUBLE?
  • 6. Evolution of Remote Patient Monitoring Information Sharing Independence Connection to Healthcare Advice Safe and Friendly Environment Friendly Check-in Mechanisms Connection to Friends and Caregivers Physician Caregiver Monitor standard vital signs Monitor and manage standard vital signs Data-rich Health management systems Quality of Care and Social Connection ONE-WAY COMMUNICATION REAL-TIME TWO-WAY COMMUNICATION
  • 7. Home with Basic Remote Patient Monitoring Entry Fridge Medication Dispenser Computer Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Oximeter Blood Glucose Monitor TV Phone
  • 8. Home of Tomorrow Secure Entry Smart Fridge Medication Dispenser Personal Health System Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Camera Oximeter Blood Glucose Monitor TV Phone
  • 9. Home Connected to the Community Payors / Insurers Pharmacy Hospital Community Support Networks Disease Management Organization Home Nurses Specialists Clinical Nurses Lab Technicians Health Educators Other Clinical Staff Patient Primary Provider Family Caregiver Secure Entry Smart Fridge Medication Dispenser Personal Health System Blood pressure Monitor Scale Living Room Kitchen Bedroom Bathroom Camera Oximeter Blood Glucose Monitor TV Phone
  • 11.
  • 12.
  • 13.  
  • 14.
  • 15. Dr George Margelis [email_address] +61 409 744 351