LEARN ABOUT 1. Setting up a niche specific and customizable knowledge base. 2. Efficiently managing a knowledge base as your products and business evolve. 3. Enhancing support performance using Internal knowledge base. 4. The new and advanced HappyFox knowledge base features KEY TAKEAWAYS 1. Learn how an effective knowledge base reduces agent efforts and support costs. 2. Having a Great knowledge base is a part of great customer service experience. 3. Building a great knowledge base requires a great knowledge base management software Watch the complete webinar here - https://www.happyfox.com/customer-service-webinars/proactive-customer-service-with-knowledge-base/

1. How to Build an Effective
Knowledge Base
23-Jul-2014

2. #KnowledgeBase
Recording of this webinar will be made available in
https://www.happyfox.com/help-desk-resources/#webinar

3. Benefits
of
an
Effective
Knowledge
Base
‣ Reduce
Agent
Efforts
‣ Minimize
Support
Costs
‣ Enable
First
Touch
Resolution
‣ Improve
Customer
Satisfaction

4. Agenda
‣ How
end
users
see
your
Knowledge
Base
‣ Setting
up
Knowledge
Base
‣ Advanced
Features
‣ Exclusive
Preview;
new
feature
announcements
‣ Webinar
giveaway

5. Webinar Give away
One hour HappyFox Developer Time for Customizing your Knowledge Base

6. @happyfoxapp
HappyFoxApp
HappyFox
Inc.
+HappyFox