1. TopForce Corporate Presentation
enable your people | empower your business
Februari 2009

2. The TopForce History
from Portal to the High Performance workplace
1999
Opening first
Office
8 people
Move to new
office
15 people
Move to new
Office
23 people
Growth to
35 people
Opening 2nd
location
First
International
office TF UK
Adapt
Organizational
Structure to
Expertise area’s
20072000 2002 2005 20062001 2003 2004 2009
Presentation User friendly
Easy accessible
Quick response
Self services
Process
Application
Integration
Data
FlexibilityStable
Security/Maintenance
Operation control
End-to-end monitoring
Flexible process optimization
Middleware
Service provisioning
Data exchange
Enterprise data model
Business transactions
Integrity
Performance and availability
Sub processes
Data storage
Access management
Security
Integrity
Presentation User friendly
Easy accessible
Quick response
Self services
Process
Application
Integration
Data
FlexibilityStable
Security/Maintenance
Operation control
End-to-end monitoring
Flexible process optimization
Middleware
Service provisioning
Data exchange
Enterprise data model
Business transactions
Integrity
Performance and availability
Sub processes
Data storage
Access management
Security
Integrity
2008

3. Our mission
Creating the High Perfomance Workplace

4. Three balanced
primary quality
factorsBusiness
Viable
Technology
Capable
Design
Desirable
High
Performance
Workplace
© Larry Keeley, co-
founder of the Doblin
Group
Balancing the three primary factors

5. What does TopForce?

6. TopForce’s vision on the future workplace
enable your people | empower your business
1 Personalized
The content is personalized, so
the user’s KPI’s, agenda or
business information is shown`
2 Configurable
To an extent the user has the
possibility configure the content,
portlet, colors, pages.
3 Rolebased
Information, pages and portlets
are presented based on the roles
defined by the organization
4 Taskbased
navigation
Navigation is consistent, task-
based instead of widely used
organisational structure.
5 Insight Today
Starting page offers insight in
activities, alerting, realisation
targets, which enables user
maximum day planning
8 Short learning curve
The workplace offers an easy to
learn environment. Intuition is
key and, whenever necessary,
help is at hand.
7 One time logon
By logging on to the workplace
all aspects of identity and
authorization management are
organized.
6 Search
People and user- process- specific
search are at hand. People search
more and more integrated with
community services
10 Nice look and feel
A nice look and feel, based on
the organizations branding,
results in employee-satisfaction
9 Pure relevancy
An effective workplace needs
continuous usage analysis
and representation of all
content suppliers

7. Our Architecture Vision
Flexibility and transparancy for your – HPW – application
Presentation User friendly
Easy accessible
Quick response
Self services
Process
Application
Integration
Data
FlexibilityStable
Security/Maintenance
Operation control
End-to-end monitoring
Flexible process optimization
Middleware
Service provisioning
Data exchange
Enterprise data model
Business transactions
Integrity
Performance and availability
Sub processes
Data storage
Access management
Security
Integrity

8. Strategy; customer service, innovation, agility
Customer SPE, Utilities ( www.luminus.be )
Change in Utilities
 Open market; customers can easily
switch to other energy providers
 Improve customer relationships
Business Strategy
 Strong customer focus (service)
 Become more loyal to clients
 Drive innovation
 Reduce operational costs
E-service portal for more than
1 million clients
Enterprise SOA Value Delivered
 Full use of decoupled architecture (5 layers) to build a future-proof platform for E-services
 Re-use of components enables introduction of new products/services with a short time to
market. (Reduction of applications from 40 to 24)
 Enterprise SOA philosophy and the SAP NetWeaver products are used to the full extent to
enable a swift response to market demand.
Metering information, pricing calculation, customer support

9. Strategy; process improvement
Customer Dutch Railway (NS), Transport
Change in employee relation
 Employees require improved service
from HR group
 Focus on self service and
Management by Exception
Business Strategy
 Process alignment across
business groups
 Reduce operational costs by
introducing Shared Service Center
 Optimized usage of SAP platforms
E-HRM for all 25.000 NS employees
Enterprise SOA Value Delivered
 Full use of decoupled architecture (5 layers) to build a future-proof platform for E-services
 End-to-end process support based on the principles: User Centric, Task-based, Secure
 Leveraging the existing NS-wide Integration platform based on SAP PI
 Provide E-SOA platform for core processes (project underway in Ticket sales / Customer
Interaction Centres)

10. 2 November 2007
Putting SAP at your Fingertips
People Finder application
Contact Information
from SAP UME
(Foto uploades using
SAP collaboration)
Contact Information
from SAP UME
(Foto uploades using
SAP collaboration)
Call or e-mail your
contact directly
Call or e-mail your
contact directly
Locate address on map
using Google Maps
Locate address on map
using Google Maps
Search for contactsSearch for contacts
Search results based on
SAP UME (e.g. corporate
LDAP)
Search results based on
SAP UME (e.g. corporate
LDAP)

11. Questions?
enable your people | empower your business
TopForce B.V.
Hofplein 20
3032 AC Rotterdam
The Netherlands
T +31(0)10 – 4586402
F +31(0)10 – 4368028
M +31(0)6 – 42592767
I www.topforce.com
Harry de Boer
Harry.de.boer@topforce.com