20. CREDITS/SOURCES*
• All images are licensed under the Creative Commons Non-
Commercial Share-Alike 3.0 agreement, and sourced from flickr.
• Crisis Management: Trend-spotting Insights. http://slidesha.re/G4tdd
• Social Media and Crisis Communications (Revisited). http://
slidesha.re/hCc7cs
• Twitter Spreads Scoops - and Falsehoods. http://nyti.ms/f4n6sY
• Amazon’s Fail: Not Using Social Media to React to #AmazonFail
Meme. http://to.pbs.org/geN4Iz
• How Amazonfail was Born. http://bbc.in/eiAm21
• Nestle’s Palm Oil PR Crisis Pervades Facebook. http://aol.it/dIBXbq
• What Egypt’s Uprising Can Teach Us About Social Media Strategy.
http://bit.ly/gqPKNh
• Kenneth Cole Steps In It, Big Time. http://bit.ly/eoSGGY
*selected sources image by ~ by Jessica