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Job entry skills
1. My name is Maria and I come____Spain. I am studying
English ____a school ___London. I am not very good
___languages but I need English to work ___tourism. I am
fond ___traveling and I like meeting people. Last Saturday,
my neighbor invited me ___a party. It was kind ___him to
invite me. I go ___the cinema quite often—it depends
__the film. I am also interested ___art, so I often visit art
galleries and museums. The people are very nice ___me
here and they don’t make fun ___my accent. Perhaps my
English is improving!
6. Women
Wear a suit
A blouse with jacket and skirt or slacks is best.
If you wear a skirt it should not be too tight or too short.
The colors of choice are Blue, Black, Gray or Brown.
Blouses should be of cotton or silk in a neutral color with long sleeves. They
should fit comfortably (not too tight), not be wrinkled or too distracting due to
loud colors.
A classic 34-inch square scarf that compliments the suit in color or pattern is
good. Less color and less pattern is better – keep it simple.
7. Hair
Your hair should be short, pulled back or up.
Nails
You should have clean and polished nails; not
too long.
The polish should be clear or neutral in color.
Do not have long nails with a wild color or
design.
8. Shoes
Pumps with 1 ½ inch heel are standard.
Choose a color that compliments your suit and handbag - black,
brown, burgundy or navy.
Avoid open toe shoes, high boots, stiletto heels and white shoes.
Be sure to have your shoes polished and shinned (rubbing-buffing
with a clean cotton towel or soft bristled brush will put a quick shine
on them) and your heels are in tact.
Wear leather shoes, avoid suede and light fabrics.
9. Stockings
If you wear a light colored suit, wear light colored
stockings.
Do not wear contrasting colors.
Avoid opaque and printed stockings.
10. Jewelry and Perfume
Do not wear large hoop or dangling earrings.
Wear small studs or avoid wearing earrings.
Do not wear more than one pair of earrings and two finger
rings, one watch or bracelet.
Remove all non-traditional jewelry e.g. nose rings, eyebrow
rings and be sure to cover all tattoos.
12. Men
Overall Outfit
Wear a suit or sporta coat and tie or at least a
shirt and tie.
Wear dark colors: blue, brown, gray or black.
13. Shirts
Should be simple; no bright colors, French cuffs
or monograms.
White, off white, pale blue in cotton are preferred.
14. Ties
Traditional silk no loud colors or patterns.
Your tie should coordinate with your attire and
pulled snug to your neck.
Avoid ties with images or designer logos.
15. Socks
Choose a color that coordinates with your suit
usually black, dark gray, dark brown or dark blue.
Make sure they are long enough as to not
expose your skin when you sit down.
16. Shoes
Make sure they are polished and shined
(rubbing-buffing with a clean cotton towel or soft
bristled brush will put a quick shine on them).
Avoid wearing boots, stick to dress shoes that
coordinates with your attire.
17. Jewelry and Cologne
Less is better.
Avoid wearing a lot of cologne and jewelry.
Do not wear more than one ring and multiple
chains.
Make sure to remove earrings and cover tattoos.
18. Hair
Preferred short with no facial hair (keep
sideburns trimmed).
19. What Not to Bring to the
Interview
Gum
Cell phone
Ipod
Coffee or soda
If you have lots of piercings, leave some of your
rings at home (earrings only, is a good rule)
Cover tattoos
20. WHAT TO DO DURING AN
INTERVIEW
Don’t sit down unless told to do so
Speak Clearly
Ask the interviewer to rephrase the question if you
don’t understand
Maintain eye contact
Don’t slouch
Don’t fidget or do unnecessary hand gestures
21. TOP 10 BLUNDERS
What shouldn't you do when being interviewed?
Here are a selection of blunders, mistakes and
errors a candidate for employment can
make.MAKE SURE THESE DON’T HAPPEN TO
YOU!
22. 1. Don't Prepare
Not being able to answer the question "What do you
know about this company?" might just end your quest
for employment. Background information including
company history, locations, divisions, and a mission
statement are available in an "About Us" section on
most company web sites. Review it ahead of time,
then print it out and read it over just before your
interview to refresh your memory.
23. 2. Dress Inappropriately
Dressing inappropriately can work both ways.
You will certainly want to wear a suit if you are
interviewing for professional position. If you
aren't sure what to wear, visit the organization
and watch employees coming in and out of the
office to see what they are wearing.
24. 3. Poor Communication Skills
It's important to communicate well with everyone you
meet in your search for employment. It is, however,
most important to positively connect with the person
who might hire you. Shake hands, make eye contact,
exude confidence, engage the person you are
speaking with, and you will let the interviewer know
that you are an excellent candidate for this position -
before you even answer an interview question.
25. 4. Too Much Communication
Believe it or not, a recent candidate for employment,
who, by the way, didn't get the job, didn't hesitate to
answer his cell phone when it rang during an
interview. Leave the phone behind or at least turn it
off before you enter the building. Same goes for
coffee, food and anything else other than you, your
resume, your job application, and your list of
references. They don't belong at an interview.
26. 5. Talk Too Much
There is nothing much worse than interviewing
someone who goes on and on and on... The
interviewer really doesn't need to know your
whole life story. Keep your answers succinct, to-
the-point and focused and don't ramble - simply
answer the question.
27. 6. Don't Talk Enough
It's really hard to communicate with someone
who answers a question with a word or two. I
remember a couple of interviews where I felt like
I was pulling teeth to get any answers from the
candidate. It wasn't pleasant. So, even though
you shouldn't talk too much, you do want to be
responsive and fully answer the question as best
you can.
28. 7. Fuzzy Facts
Even if you have submitted a resume when you
applied for the job, you may also be asked to fill
out a job application. Make sure you know the
information you will need to complete an
application including dates of prior employment,
graduation dates, and employer contact
information.
29. 8. Give the Wrong Answer
Make sure you listen to the question and take a moment to
gather your thoughts before you respond. Like the
following candidate, you'll knock yourself out of contention
if you give the wrong answer.
The interviewer had completely described a sales and
marketing position to the candidate. She emphasized that
cold calling and prospecting were the most important skills
and experiences needed for the position. The candidate
responded to the question about what she did or didn't like
to do in sales, with these words: "I hate to do cold calling
and prospecting, and I'm not good at it." That response
ensured that she wouldn't get the job!
30. 9. Badmouthing Past Employers
Your last boss was an idiot? Everyone in the company was
a jerk? You hated your job and couldn't wait to leave? Even
if it's true don't say so.
It's sometimes a smaller world than you think and you don't
know who your interviewer might know, including that boss
who is an idiot... You also don't want the interviewer to
think that you might speak that way about his or her
company if you leave on terms that aren't the best.
31. 10. Forget to Follow Up
Afraid you didn't make the best impression? Are you sure
that you aced the interviewed? Either way, be sure to follow
up with a thank you note reiterating your interest in the
position and the company.
Finally, even if you do flub the interview, don't take it to
heart. I don't think there is anyone hasn't blown an
interview or two. If it happens, look at it like it just wasn't
meant to be, learn from your mistakes and move on to the
next opportunity.
32. Traditional Interview vs. Behavioral
Interview
In a traditional interview, you will be asked a series of
questions which typically have straight forward answers
like "What are your strengths and weaknesses?" or "What
major challenges and problems did you face? How did you
handle them?" or "Describe a typical work week."
In a behavioral interview, an employer has decided what
skills are needed in the person they hire and will ask
questions to find out if the candidate has those skills.
Instead of asking how you would behave, they will ask how
you did behave. The interviewer will want to know how you
handled a situation, instead of what you might do in the
future.
33. Questions in a Behavioral Interview
Behavioral interview questions will be more pointed, more
probing and more specific than traditional interview
questions:
Give an example of an occasion when you used logic to
solve a problem.
Give an example of a goal you reached and tell me how
you achieved it.
Describe a decision you made that was unpopular and how
you handled implementing it.
34. Have you handled a difficult situation with a co-
worker? How? Tell me about how you worked
effectively under pressure.
35. Preparation for the Potential Behavioral
Interview
What's the best way to prepare? It's important to remember that
you won't know what type of interview will take place until you are
sitting in the interview room. So, prepare answers to traditional
interview questions.
Then, since you don't know exactly what situations you will be
asked about if it's a behavioral interview, refresh your memory
and consider some special situations you have dealt with or
projects you have worked on. You may be able to use them to
help frame responses. Prepare stories that illustrate times when
you have successfully solved problems or performed memorably.
The stories will be useful to help you respond meaningfully in a
behavioral interview.
36. During the Behavioral Interview
During the interview, if you are not sure how to
answer the question, ask for clarification. Then be
sure to include these points in your answer:
A specific situation
The tasks that needed to be done
The action you took
The results i.e. what happened
38. Sample Answer
My time management skills are excellent and I'm
organized, efficient, and take pride in excelling at
my work.
I pride myself on my customer service skills and
my ability to resolve what could be difficult
situations.
40. Sample Answer
I well understand that this is a company on the way up.
Your Web site says the launch of several new products is
imminent. I want to be a part of this business as it grows.
I'd fit right in as a counter clerk in your fine drycleaners. I
have observed that the counter clerk position requires
competence at handling several activities in quick order --
customer service, payments, bagging and phones. I like
multitasking and, as a homemaker, I have a lot of practice
in keeping all the balls in the air.
41. What is Your Greatest Weakness?
When you're asked what your greatest weakness is, try
to turn a negative into a positive. For example, a
sense of urgency to get projects completed or
wanting to triple-check every item in a spreadsheet
can be turned into a strength i.e. you are a candidate
who will make sure that the project is done on time
and your work will be close to perfect.
42. I like to make sure that my work is perfect, so I tend to
perhaps spend a little too much time checking it. However,
I've come to a good balance by setting up a system to ensure
everything is done correctly the first time.
I would say that I can be too much of a perfectionist in my
work. Sometimes, I spend more time than necessary on a
task, or take on tasks personally that could easily be
delegated to someone else. Although I've never missed a
deadline, it is still an effort for me to know when to move on to
the next task, and to be confident when assigning others
work.
44. Definition: A letter of application, also known as a
cover letter, is a document sent with your resume to
provide additional information on your skills and
experience.A letter of application typically provides
detailed information on why you are qualified for the
job you are applying for. Effective application letters
explain the reasons for your interest in the specific
organization and identify your most relevant skills or
experiences.
45. When writing an application letter you should include:
First Paragraph: Why you are writing - mention the job
you are applying for and where you found the listing.
Middle Paragraph(s): What you have to offer the
employer - mention why your skills and experience are a
good fit for the job.
Last Paragraph: Say thank you to the hiring manager for
considering you and note how you will follow up.
46. Sample Cover Letter -
Customer Service
Your Name
Your Address
Your Phone Number
Your Cell Phone Number
Your Email
Date
47. Dear Hiring Manager,
In today's customer service oriented society, timely, friendly, proactive service is sought to enhance future business growth.
Customer loyalty is always impacted when you employ the right service retail professional to represent you when
assisting your valued customers.
My long term experience in the service industry has taught me how to meet and exceed each customer's expectations with
service that sells! I have assisted all types of customers in all types of settings. I realize that acquiring and maintaining
loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost
importance in every company. Positioning a company for better exposure and greater marketability is a task that I have
performed with success many times.
I am an excellent trainer who achieves ongoing success with her teams by building morale, maintaining teams' self-confidence
and training them to build the sale by improving their people skills.
It would be a pleasure to interview with you and I look forward to hearing from you soon.
Very Sincerely,
Your Signature
Your Typed Name
48. Writing a Resume
WHAT TO INCLUDE:
Contact Information-It's important to include all your
contact information on your resume so employers can
easily get in touch with you. Include your full name,
street address, city, state, and zip, home phone
number, cell phone number, and email address.
Resume Objective-If you include an objective on your
resume, it's important to tailor your resume objective
to match the job you are applying for. The more
specific you are, the better chance you have of being
considered for the job you are interested in.
49. Career Summary- it is an optional customized
section of a resume that lists key achievements,
skills, and experience relevant to the position for
which you are applying
Experience Summary- this section of your
resume includes your employment history. List
the companies you’ve worked for (if any), dates
of employment, the positions you help and
bulleted lists of responsibilities and
achievements.
50. Education Summary- in this section, list the
schools you attended, the degrees you attained,
and any special awards and honors you earned.
Also include professional development
coursework or certifications if you have had any.
