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Mapping the Inbound Marketing Ecosystem
How to use Google, blogs and social media to get found online.




Rick Burnes
Twitter: @rickburnes
March 4, 2010
Agenda


         I.     About Inbound Marketing
         II.    SEO
         III.   Content
         IV.    Social Media
         V.     How to Measure It
We’ve Seen a Lot of Marketing Hairstyles




             Flickr: nopiedra
                                  Flickr: Sachaverelle




                            SEO

3
Is This Just Another Hairstyle?




                   Flickr: davecobb




4
This Ain’t No Haircut!




    Wikipedia                Tesla Motors




5
How Do You Navigate a Complex Landscape? A Map!




       Flickr: WanderingtheWorld



6
Traditional Marketing (Outbound)




7
Marketing Today (Inbound)




8
How Do the Best New Companies Market?


            1950 - 2000             2000 - 2050




9
9
Budget vs. Brains




Flickr: Refracted Moments   Flickr: Gaetoan Lee
Outbound Is Expensive




11
Inbound Is Cheaper
Why Inbound Is Cheaper
What Is Inbound Marketing?

       Process    Website Visitors        Tools
     Get Found                       Get Found
     • Publish                       • Content Mgmt
     • Promote                       • Blogging
     • Optimize                      • Social Media
                                     • SEO
                                     • Analytics
                      Leads
     Convert                         Convert
     • Test                          •   Offers / CTAs
     • Target                        •   Landing Pages
                                     •   Email
     • Nurture
                                     •   Lead Intelligence
                                     •   Lead Mgmt
                                     •   Analytics
                     Customers
14
SEO




                                 Social
                                 Media




                                          Blog


     Flickr: WanderingtheWorld
15
Agenda


         I.     About HubSpot & Inbound Marketing
         II.    SEO
         III.   Content
         IV.    Social Media
         V.     How to Measure It
How Do You Get to the Top?
Pick Your Keyword Battles




                      Fight for “Ninja” …     or “Ninja Halloween Costume”

     Flick Photos: ExtraMedium & Simonstarr
18
Two Sides of Optimization




        On-Page              Off-Page


19
Optimize “On Page”


• Page Title

• URL

• H1,H2,H3 tags


• Page Text
   • Bold
Half of On-Page SEO Is Invisible

• Description



• Keywords


• Alt text on images
Optimize (Off-Page)

• Recommendations from friends
   1. “I know HubSpot”
   2. “HubSpot sells great marketing software”
   3. You trust the person saying this


• Links are online recommendations
   1. A link: www.HubSpot.com
   2. Anchor text: Internet Marketing
   3. Link is from a trusted website
How Do You Get Links?




             Have something worth linking to.
Blogging Means More Inbound Links




24
How Google Weights Optimization




                  On Page
                   (25%)


                                      Off Page
                                       (75%)




               Off-page optimization is critical.

25
SEO




                                 Blog


     Flickr: WanderingtheWorld
26
Agenda


         I.     Inbound vs. Outbound Marketing
         II.    SEO
         III.   Content
         IV.    Social Media
         V.     How to Measure It
A Nice-Looking Restaurant Site
Another Nice-Looking Restaurant Site




                    What’s the difference?
Blog = Better SEO, More Traffic



                               Website      Google            Monthly Unique
                               Grade        Indexed           Visitors
                                            Pages
    www.craigieonmain.com      56           99                6,000

    www.greenstreetgrill.com   25           8                 2,200




                      Data from website.grader.com and compete.com
How Many Tickets Do You Have?
What Should You Write About?

       Topics that attract Holly & Larry – your business’ target personas!




     (Holly Allison, VP, Marketing, Vico Software)   (Larry Berezin, COO, NYC Parking Ticket, LLC)




32
Content Attracts the Right People




                         Neil Diamond




 Flick Photo: Marciela
What Content Channels Are Best?


•   Blog
•   Podcast
•   Videos
•   Photos
•   Presentations
•   eBooks
•   News Releases
Don’t Talk About Your Product




                                HubSpot.com/cartoons
Get Into the Content Mindset


                        • Make emails into blog posts
                        • Turn forum posts into blog
                          posts
                        • Shoot videos at events
                        • Interview customers for your
                          blog
                        • Repurpose company data for
                          public reports
                        • Share lessons you learn



Flick Photo: Cindiann
Agenda


         I.     About HubSpot & Inbound Marketing
         II.    SEO
         III.   Content
         IV.    Social Media
         V.     How to Measure It
Social Media Is Now a Staple




     Flickr: anitacanita                 Flickr: sierravalleygirl


                  • Unmeasured                          • Highly measurable
                  • Small scale                         • Massive scale
                  • No business impact                  • Major driver of leads, sales
                  • But lots of fun                     • Still fun


38
PR, Social-Media Style


                       Need to urgently speak with a business that is very
                       actively leveraging social media strategies; for ZDNet

                  I spoke about our use of social media for biz on 2 panels -
                  http://tinyurl.com/4v4cgh AND http://tinyurl.com/6943l9

                                              408 555-1234?



                  I will call you right now
PR, Social-Media Style




  Elapsed Time:
   50 Minutes
Social Media Drives Leads


                       HubSpot Social Media Leads




     Twitter is largest category, at >40% of HubSpot’s total social media leads.



41
How to Get Started




                               Listen




     Share Your Content

                                                Listen More




                          Build Relationships
What Are They Saying About You?



                                   Places to listen
                                   •   Search.Twitter.com
                                   •   google.com/blogsearch
                                   •   Technorati.com
                                   •   Existing blogs
                                   •   Industry Twitterers
                                   •   Twitter.grader.com




43
Participate in Q&A

• Facebook
  Discussions

• Yahoo! Answers

• LinkedIn Q&A
  and Discussions
Distribute Your Content




45
Conversation & Distribution




     Conversation

              AND



      Distribution




46
What Gets Shared?


     Rarely                           Frequently
     Shared                              Shared




     • Product info             • New data
     • Free trials              • Funny videos
     • Software documentation   • Top-notch blog posts




47
Blogging Increases Twitter Reach




48
Twitter Plays a Bigger SEO Role




                                   Results
                                    from
                                   Twitter




49
SEO




                                 Social
                                 Media




                                          Blog


     Flickr: WanderingtheWorld
50
Agenda


         I.     About HubSpot & Inbound Marketing
         II.    SEO
         III.   Content
         IV.    Social Media
         V.     How to Measure It
Assess Search Engine Optimization




                http://websitegrader.com/
Measure Blog Subscriptions




• A measure of you blog’s total reach
• A “sticky” number
Track the Whole Funnel

                  Website Visitors




                      Leads




                     Customers
54
How to Track Your Funnel




                   Track visitors.



55
How to Track Your Funnel




                   Track leads.



56
How to Track Your Funnel




                   Track customers.



57
Track the Whole Funnel for Each Channel


                                                      Social Media
      SEO Visitors    Blog Visitors    PPC Visitors     Visitors




                               Leads

     SEO Customers   Blog Customers   PPC Customers   Social Media
                                                       Customers




58
Why Tracking Via Channels Is Critical




                                                                  Net
                   Visitors   Leads   Conversion   Customers
                                                               Conversion
     Twitter       3,289      554       17%           12         0.4%
     Facebook       504        75       15%           6          1.2%
     Stumbleupon    511        28        5%           1          0.2%




59
Final Thoughts …




60
It’s an Ecosystem



                                             SEO




                                 Social
                                 Media




                                          Blog


     Flickr: WanderingtheWorld
61
Build Leverage




62
Who Knows How to Put All the Pieces Together?




                                           d.j.k. on flickr
63
HubSpot Puts the Pieces Together




64
Thank You!
Sign up for a free trial of HubSpot:
www.hubspot.com/free-trial/




Connect with me:
LinkedIn: www.linkedin.com/in/rickburnes
Twitter: www.twitter.com/rickburnes

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Mapping the Inbound Marketing Ecosystem

  • 1. Mapping the Inbound Marketing Ecosystem How to use Google, blogs and social media to get found online. Rick Burnes Twitter: @rickburnes March 4, 2010
  • 2. Agenda I. About Inbound Marketing II. SEO III. Content IV. Social Media V. How to Measure It
  • 3. We’ve Seen a Lot of Marketing Hairstyles Flickr: nopiedra Flickr: Sachaverelle SEO 3
  • 4. Is This Just Another Hairstyle? Flickr: davecobb 4
  • 5. This Ain’t No Haircut! Wikipedia Tesla Motors 5
  • 6. How Do You Navigate a Complex Landscape? A Map! Flickr: WanderingtheWorld 6
  • 9. How Do the Best New Companies Market? 1950 - 2000 2000 - 2050 9 9
  • 10. Budget vs. Brains Flickr: Refracted Moments Flickr: Gaetoan Lee
  • 13. Why Inbound Is Cheaper
  • 14. What Is Inbound Marketing? Process Website Visitors Tools Get Found Get Found • Publish • Content Mgmt • Promote • Blogging • Optimize • Social Media • SEO • Analytics Leads Convert Convert • Test • Offers / CTAs • Target • Landing Pages • Email • Nurture • Lead Intelligence • Lead Mgmt • Analytics Customers 14
  • 15. SEO Social Media Blog Flickr: WanderingtheWorld 15
  • 16. Agenda I. About HubSpot & Inbound Marketing II. SEO III. Content IV. Social Media V. How to Measure It
  • 17. How Do You Get to the Top?
  • 18. Pick Your Keyword Battles Fight for “Ninja” … or “Ninja Halloween Costume” Flick Photos: ExtraMedium & Simonstarr 18
  • 19. Two Sides of Optimization On-Page Off-Page 19
  • 20. Optimize “On Page” • Page Title • URL • H1,H2,H3 tags • Page Text • Bold
  • 21. Half of On-Page SEO Is Invisible • Description • Keywords • Alt text on images
  • 22. Optimize (Off-Page) • Recommendations from friends 1. “I know HubSpot” 2. “HubSpot sells great marketing software” 3. You trust the person saying this • Links are online recommendations 1. A link: www.HubSpot.com 2. Anchor text: Internet Marketing 3. Link is from a trusted website
  • 23. How Do You Get Links? Have something worth linking to.
  • 24. Blogging Means More Inbound Links 24
  • 25. How Google Weights Optimization On Page (25%) Off Page (75%) Off-page optimization is critical. 25
  • 26. SEO Blog Flickr: WanderingtheWorld 26
  • 27. Agenda I. Inbound vs. Outbound Marketing II. SEO III. Content IV. Social Media V. How to Measure It
  • 29. Another Nice-Looking Restaurant Site What’s the difference?
  • 30. Blog = Better SEO, More Traffic Website Google Monthly Unique Grade Indexed Visitors Pages www.craigieonmain.com 56 99 6,000 www.greenstreetgrill.com 25 8 2,200 Data from website.grader.com and compete.com
  • 31. How Many Tickets Do You Have?
  • 32. What Should You Write About? Topics that attract Holly & Larry – your business’ target personas! (Holly Allison, VP, Marketing, Vico Software) (Larry Berezin, COO, NYC Parking Ticket, LLC) 32
  • 33. Content Attracts the Right People Neil Diamond Flick Photo: Marciela
  • 34. What Content Channels Are Best? • Blog • Podcast • Videos • Photos • Presentations • eBooks • News Releases
  • 35. Don’t Talk About Your Product HubSpot.com/cartoons
  • 36. Get Into the Content Mindset • Make emails into blog posts • Turn forum posts into blog posts • Shoot videos at events • Interview customers for your blog • Repurpose company data for public reports • Share lessons you learn Flick Photo: Cindiann
  • 37. Agenda I. About HubSpot & Inbound Marketing II. SEO III. Content IV. Social Media V. How to Measure It
  • 38. Social Media Is Now a Staple Flickr: anitacanita Flickr: sierravalleygirl • Unmeasured • Highly measurable • Small scale • Massive scale • No business impact • Major driver of leads, sales • But lots of fun • Still fun 38
  • 39. PR, Social-Media Style Need to urgently speak with a business that is very actively leveraging social media strategies; for ZDNet I spoke about our use of social media for biz on 2 panels - http://tinyurl.com/4v4cgh AND http://tinyurl.com/6943l9 408 555-1234? I will call you right now
  • 40. PR, Social-Media Style Elapsed Time: 50 Minutes
  • 41. Social Media Drives Leads HubSpot Social Media Leads Twitter is largest category, at >40% of HubSpot’s total social media leads. 41
  • 42. How to Get Started Listen Share Your Content Listen More Build Relationships
  • 43. What Are They Saying About You? Places to listen • Search.Twitter.com • google.com/blogsearch • Technorati.com • Existing blogs • Industry Twitterers • Twitter.grader.com 43
  • 44. Participate in Q&A • Facebook Discussions • Yahoo! Answers • LinkedIn Q&A and Discussions
  • 46. Conversation & Distribution Conversation AND Distribution 46
  • 47. What Gets Shared? Rarely Frequently Shared Shared • Product info • New data • Free trials • Funny videos • Software documentation • Top-notch blog posts 47
  • 49. Twitter Plays a Bigger SEO Role Results from Twitter 49
  • 50. SEO Social Media Blog Flickr: WanderingtheWorld 50
  • 51. Agenda I. About HubSpot & Inbound Marketing II. SEO III. Content IV. Social Media V. How to Measure It
  • 52. Assess Search Engine Optimization http://websitegrader.com/
  • 53. Measure Blog Subscriptions • A measure of you blog’s total reach • A “sticky” number
  • 54. Track the Whole Funnel Website Visitors Leads Customers 54
  • 55. How to Track Your Funnel Track visitors. 55
  • 56. How to Track Your Funnel Track leads. 56
  • 57. How to Track Your Funnel Track customers. 57
  • 58. Track the Whole Funnel for Each Channel Social Media SEO Visitors Blog Visitors PPC Visitors Visitors Leads SEO Customers Blog Customers PPC Customers Social Media Customers 58
  • 59. Why Tracking Via Channels Is Critical Net Visitors Leads Conversion Customers Conversion Twitter 3,289 554 17% 12 0.4% Facebook 504 75 15% 6 1.2% Stumbleupon 511 28 5% 1 0.2% 59
  • 61. It’s an Ecosystem SEO Social Media Blog Flickr: WanderingtheWorld 61
  • 63. Who Knows How to Put All the Pieces Together? d.j.k. on flickr 63
  • 64. HubSpot Puts the Pieces Together 64
  • 65. Thank You! Sign up for a free trial of HubSpot: www.hubspot.com/free-trial/ Connect with me: LinkedIn: www.linkedin.com/in/rickburnes Twitter: www.twitter.com/rickburnes