Security Regulation Manager at London Gatwick Airport, Andrew Murray's presentation to the AOA Security Conference on how MTrust from Human Recognition Systems has transformed their Airport ID Pass Process.

1. Powerpoint Template
introducing

2. MTrust at
Gatwick Airport
WHAT GATWICK NEEDED
Improve Service to IDC’s Customers
Eliminate Queues, Real Time Transparent Process, Eliminate
Administrative Rejections, High Availability, Audit & Reporting
1
Meet the Future
Compliant,21st Century Solution, Expandable, Designed for
Everyone to Use, High Data Security, Roadmap
2
ROI
Positive NPV, Efficiency and Productivity Gains, Professional
Implementation
3

3. MTrust at
Gatwick Airport
WHAT MTRUST PROVIDES GATWICK
Since go-live MTrust has redefined the pass application process.
28,400
Online applications since
go-live.
35%
Proven ID
Centre
efficiency gains
17,902
Gatwick Community Profiles
779 Companies
2,270 Authorised Signatories
98%+
Less than 2% Rejections
LIVE, SECURE, COMPLIANT AND PROVEN AT SCALE.
TWO FURTHER AIRPORTS IN IMPLEMENTATION.
AVAILABLE IMMEDIATELY FOR ALL AIRPORTS.
100%
Proven Compliance

4. MTrust at
Gatwick Airport
CUSTOMER FEEDBACK
87%
Save Time
MTrust will reduce the time taken to
complete applications and shorten the
time taken for pass issuance.
95%
Reduce Calls & Enhance Security
MTrust will give better visibility of
transactions, reduce calls and enhance
security.
87%
Reduce Rejection Rates
MTrust will reduce application rejection
rates.
Statistics produced from a survey of over 2,000 Authorised Signatories.

5. MTrust at
Gatwick Airport
WHAT THEY TOLD US
Great system, should be adopted by other
airports. We should have had it ages ago!
Authorised Signatory for CAA.

6. MTrust at
Gatwick Airport
www.hrsid.com www.twitter.com/HRS_biometrics
THANK YOU
www.gatwickairport.com www.twitter.com/gatwick_airport
SUMMARY
COMPLIANT & SECURE
OPERATIONAL FOR ENTIRE GATWICK COMMUNITY
ROI PROVEN