1. 24. Sept 2013
Social Media Klubben!

2. Who are the guys shouting
Agenda:
• Social Media Organisering
• Shitstorm & Strategi
• Spørgsmål
• Tak for i dag !

3. 1 day makes the difference

4. Crisis management
If!small!or!moderate!number!of!comments!(less!than!xx)!and/or!
neutral!or!interroga8ng!tone!of!voice.!
• Assign!post!to!xxx!
Green!
If!moderate!or!large!number!of!comments!(more!than!xx)!and/or!
nega8ve!tone!of!voice.!
• Text!message!xxx:!+45!xxxx!xxxx!
Yellow!
If!something!extremely!bad!or!serious!has!happened,!e.g.!xxxx!
• Call!xxx:!+45!xxxx!xxxx!
• And!text!message!xxx:!+45!xxxx!xxxx!
Red!

5. Who is on your dream team ?
PR Client service
Sales Gatekeeper
Marketing

6. Is this good community management ?
hJp://www.youtube.com/watch?v=qK6n7LCS2fc!

7. hJp://www.youtube.com/watch?v=qK6n7LCS2fc!!

8. Thanks !!Jan Christiansen
facebook.com/JAC
jac@prettysocial.com
40 80 44 55