1. © 2013 IBM Corporation
Building the App Store
Jude Lancaster
IBM Endpoint Manager for Mobile Devices
May 28 2013 - Copenhagen
Martin Vittrup
Tivoli End Point and Mobile

2. 1
Building the App Store
 What is an App Store and what is an Application Store and which
one will you need?

3. 2
Market Trends: Enterprise App Store
End users are comfortable with using
AppStores provided by companies
like Apple, Windows, Google and
Amazon.
- Browse applications
- View comments and ratings
- View pricing
- Click to purchase
- Automated deployment to
target device

4. 3
End User requirements
I think we can get
you that app in 6-8
weeks
Today IT consumers are expecting a
smart phone type experience for
software delivery

5. 4
Market Trends: Internal Enterprise App Store
• Enterprises want to provide a similar experience
for internal apps – but have additional
requirements
– SW license management
– Integration with procurement
– Chargeback
– Policy enforcement
• Enterprises also have broader requirements for
– Apps for multiple platforms
• Windows, Mac, Linux
– Device types
• Laptops, desktops, servers, mobile
• A total enterprise view requires support for
an “Electronic Software Store” - not just
apps – but also virtual machine requests,
OS requests, storage requests
• Enterprises also have to provide support
for users if they run into issues
– Solutions knowledge base
– Help desk
– Live chat

6. 5
This session:
- IEM MDM Enterprise App Store
- IEM Software Distribution
- IEM and SCCD Integration
- IEM Self Service Portal

7. 6
A look at Endpoints

8. 7
- IEM MDM Enterprise App Store

9. 8
MDM Enterprise Apps Management

10. 9

11. 10
Device View
10

12. 11
- IEM Software Distribution

13. 12

14. 13
- IEM and SCCD Integration

15. 14
Enhanced Self-Service Center
 Key features
– Hierarchical navigation
– Live Chat support
– News Pod
– Request Status Pod
– My Assets Pod

16. 15
Internal Enterprise App Store

17. 16
 Key features
– Overview (with full rich text support)
– Comments and Ratings
– Fulfillment time view
– Order form
– Pricing support
–
Internal Enterprise App Store

18. 17
Get more Social - Comments and Ratings
 Key features
– Summary of individual ratings is calculated and displayed
– User comments are displayed.
– A user can rate the offering directly from the offering dialog, or from the service request
status (after fulfillment).

19. 18
Request Fulfillment
End User
1.) End User Requests Software
2.) Workflow Initiated. Checks License Entitlement.
3.) Automatic or manual approvals based on policy.
4.) Runbook calls TEM to deploy Software
5.) Software deployed to target.
6.) Status & inventory information provided back to TEM.
7.) TEM Software Usage Analysis is loaded into SCCD for license audit
SmartCloud Control Desk
Runbooks
1 2 3
4
TEM Server
7
56
Asset & CMDB

20. 19
Application Install

21. 20
- IEM Self Service Portal

22. 21
Thank you !

23. 22
World-Wide Smartphone Sales (%)
Source: Wikipedia