This document discusses IBM's approach to implementing a Tactical Base Service Management system for the UK Ministry of Defence. It describes challenges with limited service management in tactical bases currently. IBM's proposed solution is a Land Open Systems Architecture (LOSA) that would provide improved visibility, proactive support, and consolidated service information. The presentation provides examples or 'vignettes' of how LOSA could enable end-to-end platform information exploitation and core base service management across a theatre network. Benefits of LOSA include being scalable, modular, and open.

1. David Metcalfe IBM Integrated Service Management Tiger Team
10 October 2012
Tactical Base Service Management
© 2012 IBM Corporation

2. IBM’s understanding of the Defence requirement
Challenges and issues faced within the Tactical Base environment include:
Very limited management of Services within the Tactical Base – currently defined under the UK Generic
Base Architecture (GBA) programme to include Power, Fuel, Water, Waste, Data (and
Communications) and Structures
Limited or no visibility of commodities and assets (including for example, Combat Supplies and
equipment) from one end of logistic chain to the Patrol to Unit Level Operating Base
Inability to provide proactive Combat Service Support, specifically re-supply and maintenance;
Limited ability to identify gaps in service provision;
Silos of service and systems information which are difficult to consolidate enrich and exploit
Lack of configuration control and asset management.
Hear how IBM and its partners are working with the UK Ministry of Defence to deliver the Land Open
Systems Architecture (LOSA) to address the above and much more within the Tactical Base
environment and beyond
© 2012 IBM Corporation

3. Agenda
Introductions
Land Open Systems Architecture (LOSA)
Operational Context
Vignette 1 - End to End Platform Information Exploitation
Vignette 2 - Core Base Service Management
Vignette 3 - Theatre Network and Service Management
Information Fabric
Benefits of LOSA
Questions
© 2012 IBM Corporation

4. Definition of LOSA
LOSA is an open, service based architecture for
systems integration and interoperability
in the land environment in order to deliver
coherent and agile Force Elements.
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5. Integrated and Interoperable Platforms
Water
Land Open System Architecture Waste
(LOSA) Fuel
Common Open Infrastructure (Land)
Generic Generic Generic
Vehicle Base Soldier
Architecture Architecture Architecture
(GVA) (GBA) (GSA)
Def Stan 23-09 Def Stan 23-13 Def Stan 23-12
GVA GBA GSA
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6. Operational Context
Navy Air JF
HQ HQ HQ
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7. Operational Context
Navy Air JF
HQ HQ HQ
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8. Operational Context
Land Environment
Domain Maritime Air
COM(L) Domain Domain
Land Domain Authority
(= Technical Authority)
Navy Air JF
HQ HQ HQ
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9. Benefits/Characteristics of LOSA
In this approach, we need LOSA to be:
Scalable
– Extensible vertically and horizontally.
Modular
– A design and implementation characteristic.
Open
– A commercial characteristic.
– Open standards are those that are publicly available, controlled by a recognised non-
commercial standards body, are royalty-free and encourage 3rd party participation.
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10. Tactical Base Services View
Facilities Operational
management C2
Command Support
Recuperation for people
Operational base services Recuperation for equipment
eg, feeding, medical,
Platform services base protection ...
Base Infrastructure
Power Fuel Water Waste Data
Services
Base Infrastructure
Open interfaces
Electrical Fuel Water Waste Electronic
Technical standards
© 2012 IBM Corporation

11. LOSA – Vignette 1 – End to End Platform Information Exploitation
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12. Logistical Benefits
Breakdown in the field
– Identify and reduce the occurrence of failure in the field
3rd Party Warranty
– Improve procurement process
– Enhance and validate claim process
Smarter Maintenance/Servicing
– Improve process associated with asset maintenance
Predictive Maintenance
– Understand usage and predict maintenance
Improve Fleet utilisation
– Understand if the current fleet usage is the optimum fleet usage
Reduce Supply Chain costs
– Look to reduce cost in the supply chain
Reduce Consumption Fuel/Power
– Make savings in the consumption of inputs
Spare Parts management
– Improve how parts are procured, stored and delivered
Reliability trials
– Use the data to better qualify acceptance criteria for future assets
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13. LOSA Vignette 2 Core Base Service Management
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14. Information aiding decision support at varying levels
Enterprise Asset Management
Industry Future Planning Info
Contractual Info
Feedback loop
Business Dashboards &
Real-Time Asset Info
HQ Overall Mission Situational
Awareness
Status Dashboards &
Real-Time Asset Info
Deployed HQ Service and Logistics Info
Near Real-time Mission
Logs and Ops
Situational Awareness
Asset & Incident Events
indicators
Processed HUMS,
CANBUS, Sensors and
Platform/Asset Systems Info
© 2012 IBM Corporation

15. LOSA – Vignette 3 Theatre Network and Service Management
UK Operations
Centre
AMN
Operations
Centre
JFCIS
1st/2nd
Line support
Incident Mgt
Problem Mgt
Change and Config Mgt
WAN
Incident Incident Incident Incident
Performance Performance Performance Performance
Service Mgt Service Mgt Service Mgt Service Mgt
Event/Fault Event/Fault Event/Fault Event/Fault
Network A Network B Network C Network D
15 © 2012 IBM Corporation

16. Capability and Benefits
Information Exploitation for:
•Manager of managers
UK Base •“Long screwdriver” management • Operational Planning
–control and direction of priorities • Change and Configuration Management
•Computer Network Defence • Performance and Capacity Management
integration • Near real - time dashboards
• e2e Service views
• ITIL processes and procedures
• Service Provider SLA compliance
Deployed Operations:
Deployed • Monitoring • Real – time dashboards
• Management • Reporting
Operations
• 1st/2nd line repair • Request for change
Centre • Local consolidation and • Autonomous operational capability
correlation of events/alarms • Support to Operations Personnel
Comprises of:
• Network equipment • Red, Amber Green status
Deployed Forces • Communication bearers • Fault/Alarm generation
• Applications
• Server and workstations
• Security devices
© 2012 IBM Corporation

17. Bringing it all together – Information Fabric
UK Command
UK Command US Command
US Command
and Control
and Control Users and Assets in the Area of Operations
Users and Assets in the Area of Operations and Control
and Control
Users
Users Users
Users
Information Fabric Bus
UK Forward Operating
UK Forward Operating US Forward Operating
US Forward Operating
Base Users and Assets
Base Users and Assets Base Users and Assets
Base Users and Assets
Fabric ISTAR/ISR assets publish data using a global name space. Assets have no knowledge of individual consumers; they respond to instructions to collect
data from one or more sources, and publish it for use. Subscribers – including client applications, fusion algorithms, and filters – are shielded from the details of
connecting to individual assets to retrieve information. All of the complexity is managed and contained within the bus.
© 2012 IBM Corporation

18. Commercial and Engagement Model
Tactical Base - Integrated Service Management Approach
Capability Common Data
Sustain Base Power Projection Others etc Model
Generation
time
Service Management (incl Facilites Management) Min
Service
Data
Management CBM Services Core Infrastructure Services Set
Refined
Data
Model
Defined
Service Provision Core
Base
Asset Provision Services
Commodity Plug and Play
Provider Elements
Generic Base Architecture Def Stan
Note: PTG defines Core Base Services as: Power, Fuel,
Water, Waste, Data(and Comms) and Structures.
© 2012 IBM Corporation

19. Enabling commercial agility
Standards Based Open Architecture
– Key to achieving the agility necessary to
deliver the capability required to counter
evolving threats
– Providing the technical agility required to
prevent commercial lock in and enable:
• IPR protection for commercial
suppliers
• Supply chain model agility
• Operating Model agility
– Provides for Cost Effective management of
Operational Effectiveness Through Life
© 2012 IBM Corporation

20. Lessons Identified
Use of clear guiding principles (eg, openness, modularity, scalability, ownership).
Use of simple architectural framework (ie, how things sit together, boundaries and
responsibility).
Rapid prototyping, experimentation and iteration.
Promoting flexibility and adaptability of approach and encouraging sensible risk taking.
Use of time blocks in implementation and ‘future proofing’.
Building on previous investment.
Enables an Open Supply Chain and Innovation
© 2012 IBM Corporation

21. Thank you
Questions?
for further information:
david.metcalfe@uk.ibm.com
© 2012 IBM Corporation