IBM Connect Sofia 2013, Key Note, Robert Blatnik

IBM CONNECT Sofia 2013
IBM Collaborations Solutions - Keynote
IBS and IBM Bulgaria

© 2013 IBM Corporation

Please note:

IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal
without notice at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction
and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or
legal obligation to deliver any material, code or functionality. Information about potential future
products may not be incorporated into any contract. The development, release, and timing of any
future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a
controlled environment. The actual throughput or performance that any user will experience will
vary depending upon many factors, including considerations such as the amount of
multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and
the workload processed. Therefore, no assurance can be given that an individual user will
achieve results similar to those stated here.

2 © 2013 IBM Corporation

Agenda
n IBM Collaboration Solutions Strategy

n IBM Collaboration Solutions – The Platform for Social
Business
n IBM DOMINO 9 Social Edition
n IBM Sametime
n IBM Connections
n IBM Content Manager
n Make Your Microsoft® Stack More Social with IBM Connections
n Multi-Channel Integration / IBM Portal
n SmartCloud

n KENEXA

3

IBM Collaboration Solutions Strategy

CEOs understand that they need to more effectively leverage their human
capital to create competitive advantage

Human capital is the leading cited ...CEOs face
source of economic value, but... significant workforce
challenges.

71% Human capital
66% Products / services
innovation

52% Customer relationships
Total costs of The average turnover
43% Brand(s) replacement can in the US per fiscal
reach 200% of an year.
33% Business model innovation employee’s annual
salary.2
30% Technology

Key sources of sustained economic value1
Source 1: 2012 IBM CEO study: Q24 “What do you see as the key sources of sustained economic value in your
organization?”
Source 2: SHRM Human Capital Benchmarking Database, 2011

Social Networks are changing the way people interact and creates
new relationships leveraging the social graph

Twitter

Blogger

Vimeo

Delicious

MySpace

RSS Picassa
Pinterest

Flickr

Wordpress

Facebook

6

From “Liking” to “Leading” by leveraging social business technology
to delight customers and create a Smarter Workforce

Activate the Create a Delight
Workforce Smarter Customers
Improve productivity and Workforce Increase loyalty,
unleash innovation advocacy, and revenue

7

...and achieving ROI across the organization

Customer Service Product Development
Achieved 110M in annual saving Can develop and bring new
by leveraging social capabilities to products to market in 1/3 time (3)
support clients.(2)

Sales Marketing
Can increase sales manager Can achieve 100% increase in
revenue by 40% and improve market exposure (4)
efficiency by up to 50% (1)

Source 1: VCC case study, Source 2: IBM , Source 3: Cemex case study, Source 4. Amadori case study

8

IBM continues to be the partner of choice for social business leaders
Leading social business in three dimensions

outcomes for social business ecosystem and
our clients engagement platform industry expertise

Working with ü Market Leader in Bringing new, cutting-
more than 60% Social Software edge capabilities,
of the world's Platforms, ranked including,
Fortune 100 #1, for three years gamification, video,
companies running compliance, project
management and
mobility

#IBMSocialBiz
9

A proven track record of delivering results for industry
leaders

l Benefit from our experience with leaders – Working with more
than 60% of the world's Fortune 100 companies
l Exceptional web experiences for employees
and customers created with:

of the top 10 banks of the largest telcos governments covering
and retailers all G8 nations

10

The IBM Platform for Social Business underpins our
Smarter Workforce and Smarter Commerce solutions

IBM Social Business Solutions
Smarter Workforce Smarter Commerce

IBM Platform for Social Business
Social Integration: IBM WebSphere Portal

Social Networking Social Analytics Social Content

Deployment Options

SaaS Public Cloud Dedicated Private Cloud On Premises Hybrid
11

What's New?

Everything IBM Connections
Social “Next”
Content management as a native
Connections service

Integrated Document Management
capabilities in a Community (e.g. check
in/out, versioning, workflow, etc)

Incorporates social capabilities (e.g.
tagging, commenting, “like”, etc) to
discover and find content

Mobile support for accessing
Community content on the go

12

What's New?

Everything Notes Social Edition
Social

Refined and integrated user
experience

Surface Activity Stream and
other gadgets

Embedded application
experience for active content

Discover page tells users about
new and existing features

Browser plug-in for web-first
strategies

13

What's New?

Communications
become social IBM Sametime

Social is transforming enterprise
communications by shifting focus from
“reach” to “relevance”

IBM Connections Suite

Sametime meeting experience in
SmartCloud for Social Business

Multiple iOS & Android chat and
meetings client releases

14

What's Next?

NEXT IBM Sametime
Accelerating the shift from UC to
Social Communications

Continuous presence HD video
through integrated software MCU

Voice & Video on iOS & Android devices

Tighter integration with IBM
Connections
Modernized User Experience
Enhancements in SmartCloud for
Social Business plus private cloud
delivery

15

What's New?

Everything SmartCloud for Social
Social
Business
SmartCloud Archive Essentials
SmartCloud Notes Entry
SmartCloud Docs
Wikis, Blogs, Ideation, File Viewer
Convergence with Sametime Meetings in the
cloud
Secure, native mobile apps
Tools to certify and speed customer moves to
the cloud
Easier private labeling with new service URL

Safe Harbor certification, automation to
shorten maintenance windows

16

What's New?

Mobile...mobile...
mobile Mobile Everywhere
Sametime
Mobile Meetings
New Sametime Mobile Chat/IM client
IBM Connections – New App
Many New Security and App Management
Features (e.g. Partial wipe, Full Wipe,
Data Loss Prevention)

IBM Docs for Mobile Preview for iPad

Enable Mobile Social Business Solutions
Mobile apps and multi channel web sites
New Worklight free entitlement for
WebSphere Portal

17

What's Next?

NEXT IBM Docs

Not just documents, but people-
centric content

Comprehensive feature set for word
processing, presentations,
spreadsheets

Advanced core editing services
including social editing

Extending IBM Connections and
delivery on Premises and in Private
Clouds

18 Access anywhere

IBM Messaging and Collaboration Roadmap
The Foundation Platform for Social Business

Key Milestones in the History of Notes & Domino …
The IBM acquisition “Hannover” release - the IBM Notes/Domino 9.0
- “Notes begins” Integration Client - the Social Edition

Sametime Connections
integrated integrated

International Data Corporation (1994). Lotus Notes: Agent of
Change: The Financial Impact of Lotus Notes on Business, IDC
Special Report

21

IBM Integrated Collaboration Environment Market Share
IBM has maintained sizable market share in the Integrated
Microsoft
Collaboration Environment market. 1
54.6%
IBM Ranked #1 Social Platform in 2011.
IBM
28% Contrary to Microsoft's' claims, IBM Lotus is also growing
Others rapidly. Gartner agrees, "The Lotus business unit as a whole,
however, continues to prosper, and we expect it to remain
lucrative and essential to IBM's long-term collaboration
strategy" 2
lMarket share has remained relatively flat
for past 4 years. Gartner's Matt Cain pronounced that Lotus Notes is the 'Future
4 yty 4 out of the
lNotes has grown revenue

past 5 quarters (8%, 15.5%, 5.5%, 11% WW) of Email" 2

1
“IBM's approach is in contrast to Microsoft's strategy, which
IDC report titled "Worldwide Integrated
Collaborative Environments 2011 Vendor Shares", may seem characterized as more monolithic and less open to
2"Beyond Email: Does Email Have Future, and the rapidly changing dynamics in the collaboration market. “
Why Should You Care?" Presented by Matt Cain writes Gartner 3
at the Gartner Portal, Content and Collaboration
Summit, June 8-10, 2009
3Gartner Document ID Number: G00211090, These assertions are cognizant of the fact that the collaboration
March, 2011 market is shifting from traditional email to social network based
4“revenue is an internal IBM statement, not sharing. Home users now use social applications to
external marketshare
communicate and to share. Social tools, like Facebook, allow
users to share information to communities. About 22% of online
activity is using some form of social software.
22

Several top Microsoft customers are moving to Domino

Microsoft Exchange customers Customers who have made large-scale change from Microsoft
adding IBM Collaboration to Lotus

300,000
300,000

Lotus Notes/Domino customer 18,000
deciding against Microsoft 50,000
60,000

320,00 25,000 75,000
0

28,000 1,000
5,000
30,000
9,000
50,000
61,000

30,000
30,000

23

Microsoft Exchange and SharePoint
Customers Moving to Lotus
Users: 22,000
•Users : 100,000 • Lotus Notes/Domino
• Evaluated MS Exchange & • Lotus Sametime
Sharepoint • Lotus Quickr
• Chose Lotus • Lotus Connections
Notes/Domino & • Migrating to Lotus Symphony
Connections instead of upgrading MS Office

Users: 300,000 Users: 60,000
• Consolidating a mixed
environment of • Lotus Connections
Notes/Domino and • Lotus Quickr
MS Exchange to • 5,000 sites migrating to
LotusLive cloud and eliminate SharePoint from
Notes/Domino 8.5 environment

Notes/Domino 8 upgrades is 2X compared to the past

25

Key Eastern Europe Deals in 2012
Domodedovo airport is the largest passenger
airport in Russia. They are a long time LND
client. In 2012 they added additional licensing.

Ministry of Defense in Poland is one of the
largest install base in CEE. This was new
licensing for docflow application
extension system called Arcus.
additional users
it is used for example to distribute orders
to military units

Largest oil refinery in Russia. They purchased
new licensing. Upgrading client licenses from 6.5
to 8.

Pension Funds Russia. Domino docflow
Application based on 6.5.MS threat,
showed TCO for Domino on Z and
Temirbank Application Mod through X-pages.
Of Resulting in platform extension
Kazakhstan


“Lotus” grows 9%” in Q4 2012


Notes 9, Social Edition


Communities, profiles, activities
(Connections)
Instant messaging File sharing
(Sametime) (Connections/Quickr)

RSS feeds,
Documents, worksheets
My Widgets,
presentations (Symphony)
Live Text

E-mail, calendar, Business applications,
contacts document/process workflow

Cloud services Mobile devices

Notes & Domino is much more
than just e-mail!

With IBM Notes/Domino 9.0 Social Edition, you can create a
more effective workforce through social mail and social
application experiences
Empower the 21st Century Workforce

Unleash business creativity and Access your existing business
unlock workforce productivity with a applications through modern web
modern, social user interface and mobile interfaces

Mobilize with the market's Integrate, develop and
most comprehensive device deploy new business
and platform support applications easier and faster
than ever


IBM Notes 9.0 Social Edition
§ Under development for 16+ months
§ Overarching goals:
– Modern
• Use of current theming styles
• Simplification and de-cluttering of interfaces
• Integrated web experience – Notes Browser Plug-in®
• Extensibility using the most current and stable web technology
– Easy-to-use
• Productivity feature enhancements
• Easier discovery of capabilities
• Default settings changes
– Socially-enabled
• Live social capabilities in email – “Embedded Experiences”
• Social extensibility with the OpenSocial® platform
• Expanded and updated IBM Connections® integration

§ Leveraging the strength, commitment and clarity of the IBM brand


Social Theme: cleaner,
more modern look, Enhanced
adopted across IBM Search
Notes 9.0 Social Edition product line for UI
consistency

Shortcuts

“Group By”
and Abbreviated Embedded
“Show Beginning” dates Experiences


Consistent context
Work more efficiently through a completely integrated user experience that brings
information to you through aggregation and embedded experiences


Embedded Experiences
Enables you to work faster and smarter by avoiding context switching and
infusing socially oriented collaboration capabilities


Calendar improvements
“Rolling Calendar” view (additive weeks)


Calendar improvements
“Weekly Planner” view


iNotes improvements
Live Text


iNotes improvements
Calendar view


iNotes improvements
Calendar forms


Notes Browser Plug-in


The Five Steps to Realizing Business Benefits and Value -
IBM's proven approach
1) Perform an in-place software upgrade to latest version
Optimizes your current infrastructure investment, delivers immediate value
Forrester Research found that upgrades from prior versions deliver a 147% return on investment with a
payback period of only 12 months
Leverage an upgrade workshop today!

2) Analyze your enterprise applications for usage model
Understand baseline usage profile for your enterprise applications
Leverage a free Domino DoubleCheck assessment today!

3) Define your strategic application requirements
Provides opportunity to extend end user computing environment to browser and mobile interfaces

4) Deploy modernized application delivery environment
Browser plugin is the first step for application access outside of rich client
Xpages transformation completes the journey and extends mobile controls

5) Realize the benefits and deliver bottom line savings inherent in Social Business
Workforce productivity unleashed with social integration for applications in Activity Streams


XPages at work: Celina Insurance Group
Challenge
l Small 100 year old mid-west US insurance company
l Move company from a paper based to a web based organization
l Increase scope and scalability of existing applications

Solution Description
– Build new web applications & modernise existing Domino applications

Benefits
l 250% productivity gain over last 13 years
l 90% of new business now web based
l No rip and replace
l Device independence so agents work the way they want
l Utilise existing Notes developers and web developers
l XPages ensures delivery of new online capabilities
faster than larger competitors


Domino Apps - eForms Homepage – Before

Domino Apps eForms Homepage – After xPages

Domino Apps eForms Bid Sheet – Before

Domino Apps eForms Bid Sheet – After xPages

Risk Based Inspection
Challenge: Capturing Asset Knowledge across a multi functional team
– The ABB RBI+© consultancy process is used by leading
process industry organisations to ensure the continued safe
operation of their plants.
– The XPages solution underpins a highly
collaborative process combining the
knowledge and experience of both the ABB
Consultants and the client operating teams.
Benefits:
– 30% reduction in time taken per study
– $3m + savings for ABB and their customers
– Visualises ABB’s RBI+© methodology
– Full fidelity Notes and browser functionality
allows seamless off-line working
– Deployable on premises using
IBM XWork Servers


Smart Government: DLR Rhein Hessen-Nahe-Hunsrueck Germany
DIENSTLEISTUNGSZENTRUM LAENDLICHER RAUM (DLR)RHEINHESSEN-NAHE-HUNSRUECK

Business Challenge
§ Eco-Farming where Better Research = Better Wine
§ Partnership between government and local businesses
– Environmental friendly agricultural production processes
– Pilot operations for cultivation of vine-grapes
– Sharing research, statistics and first-hand experience
– Accelerate advances in horticulture
§ Sharing of information across 350
users / 20 locations
– Consolidation of disparate
data / applications on Domino
– XPages enable web access to the
data by role / by location
Benefits
§ From prototype to production in 6 months
– Reducing the amount of time to find
location specific information by 50%
– Eliminating unwanted / unneeded information reduces search time by 75%


IBM Sametime


Sametime Today

Rich Mobility Social Networks Cloud
Communications

Vantage for IBM Sametime IBM Connections Suite
l Malware, SpIM prevention l IBM Sametime Advanced
l Real-time inspection & filtering l IBM Sametime Unified Telephony Lite
l Event archiving for ediscovery l IBM Connections

l Ethical walls & role-based l IBM FileNet Content Manager (limited

policies use)

New & Enhanced Mobile IBM SmartCloud for Social
Apps Business
l IOS: Chat & Meetings Now featuring Sametime Meetings
l Android: Chat & Meetings l A single, consistent user experience

l BlackBerry Meetings l Integrated with Connections Files

l Network Health Indicator

l Remote Control


Coming soon: The only solution you'll need for 'desktop'
video
Today Future
§ Basic packet switcher n Highly Scalable, Software MCU
§ Active speaker switched video n High Definition Continuous Presence Video
§ H.264 AVC Video Encoding n Industry leading H.264 SVC encoding
§ Desktop only n Browser, Rich, and Mobile clients
§ Client-side recording n Server & Client side recording
§ Single instance deployment model n Geographic distribution with automatic MCU cascading
§ Only Sametime endpoints n Dial out to audio bridges (via gateway)
§ Advanced video capabilities require 3rd n Supports Polycom SVC-based hardware end points
party solutions n Backward Compatible with older Sametime clients
n Maintains existing integration into 3rd party systems


Mobile audio & video makes Sametime a viable alternative to
traditional audio conferencing

Voice & Video on mobile devices
n Video enabled mobile meetings
n Voice & Video chat
n Softphone (w SUT or SUT Lite)

Mobile meeting enhancements
n Additional social integration
n Integration with file/document
management


The tightest integration with the industry's leading enterprise
social networking platform...
Today
§ Presence-enabled Profiles
§ Sametime status bar in Connections
§ Shared business card
§ Ask questions or issue polls to Connection
Community members in real time
§ Save Sametime chat transcript to Activities or Communities
§ Find shared Activities from Sametime


...will just get better
Future
n Video Chat Widget for Communities
n Meetings Widget for Communities
n Persistent Group Chat widget for Communities
n Integration of Meeting libraries and Connections Files
n Search Profiles from Sametime client
n Publish announcements as microblog postings


Communications is more powerful in a Social Business context

Tuesday, 3pm
“Sametime as a Basis for
Social Collaboration”

Thursday, 11:15am
“Customer
Experience in the
Contact Center”

Wed, 11:15am
“Powerful, Engaging, and
Visual Social
Communications”


IBM Connections
The Foundation Platform for Social Business

Agenda

Transforming Content with
Social IBM IBM
Connections Content
Business Connections Connections Manager Resources &
Platform in Today Tomorrow New features available soon Information
Review Key Platform Integrations
Tons of demos


IBM's Social Business Leadership
The Foundation to deliver “social” Native mobile support for phones and
wherever it is required to increase usage tablets
and encourage adoption
Comprehensive out-of-the-box solution for cloud, on- Pipeline of innovation from IBM Research
premises and hybrid allows us to deliver new value faster
Widest range of deployment options to protect existing
information technology investments Social meets Business Process – it's time
for a transformation
Proven Scalability and Open Standards based
architecture

Worldwide Market 2X A Leader! Forrester Leader in Aragon IBM is in the leader
Leader for 3 years Wave Enterprise Research Globe for quadrant in the Gartner
in a row! Social Platform and Enterprise Social Magic Quadrant for
Cloud Strategies for Software Social Software in the
Online Collaboration Workplace, August
Software Vendors 2011

1Source: Gartner Magic
Quadrant for Social Software in the Workplace, August 2011
2
Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012, Forrester Research, Inc
3
Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012.
4
Source: Aragon Research Globe for Enterprise Social Software, Aug 2012

Social Business delivers value to the organization by
combining core capabilities driving business process
transformation

1

The IBM Platform for Social Business
Enabling “systems of engagement” solutions

Social Business
Key Focus Areas


IBM Connections
l ...is social software, designed to meet the needs of business.

l ...empowers business professionals to be more innovative and
productive, by helping them identify and build networks of
subject matter experts.

l ...facilitates the creation of vibrant communities of employees,
business partners, and customers where creative ideas can be
exchanged that can foster increased business growth.

l ...helps teams accomplish their business objectives, whether
they are located locally or distributed geographically.

Integrated Capabilities of IBM Connections – Today (DEMO later)
Home Forums
See what's happening across your social Exchange ideas with, and benefit from
network the expertise of others

Profiles Social Analytics
Find the people you need Discover who and what you don’t know via
recommendations and metrics
Communities Micro-blogging
Work with people who share common
Reach out for help or share news with
roles and expertise, media gallery and
your social network
ideation
Files Bookmarks
Post, share, and discover documents, Save, share, and discover bookmarks
presentations, images, and more
Blogs
Wikis Present your own ideas, and learn from
Create web content together others

Activities Mobile
Organize your work and tap your Access Connections anywhere, anytime
professional network with mobile & tablet access

IBM Connections
Single Codestream Across Cloud and On-Premises

IBM SmartCloud IBM
IBM Connections PureSystems
On-Premises IBM WebSphere
Portal

What is Social Content Management?

Social Networking: Content Management:
Person is at the Center Content is at the Center
n People are the most valuable n Content is the most valuable asset
asset n Content records single version of truth
n People make connections
n Content - better decisions, faster
n People know things
n Content feeds business processes
n People get work done
n People innovate n Content is the collective memory
n People create content n Content stays with organization
n People drive progress n Content is auditable

7

Social Networking is Collaboration ...
… leveraging all IBM Connections
services:

Profiles - Communities - Files - Wikis - Blogs - Forums - Events
Media Gallery - Ideation Blogs - Activities - Activity Stream
8

Social Networking 1: Sharing

n Eliminate silos of information by sharing
content as well as expertise to accelerate
business results
n Both enterprise content and social content
become discoverable by integrated analytics
n Sharing of information across organizational
boundaries creates new business
opportunities
(see ibm.com/social for examples)

n Retain organizational knowledge when
employees leave
n Create a culture of reward and gratification as
people become aware of what others are
doing

9

Social Networking 2: Liking

n Immediate feedback loop honoring the creator
of content leading to a culture of Sharing
n “Likes” elevate content to allow for viral
spreading of useful information across the
business
n By liking posts or people Connections can
make better recommendations on other
resources
n Useful information becomes widely available
instead of lingering in silos

0

Social Networking 3: Commenting

n Creating a dialog between users driving faster
and more creative ways to develop ideas,
concepts and content
n History of comments providing context for new
colleagues and team members to come up to
speed on projects and team work
n Interactive and threaded comments drive
conversation on content that matters

1

Social Networking 4: Activity Stream, Embedded Experience

n Users can opt-in to follow people and content
and get updates delivered to their Activity
Stream
n Embedded Experiences create an in-context
interaction with information as it rolls into the
Activity Stream
n Activity Stream aggregates updates across
various services, people, content, information
for comprehensive updates of events in the
social network
n Filtering helps to focus on important events

2

Social Networking 5: See who downloaded

n Easily distinguish the most accessed content
n Distinguish the most valued contributors
n Keep track of who has downloaded which
document in what version
n The most valuable information floats to the top

3

Content Management is having Control ...
… over all documents and content in an organization:

Documents - Spreadsheets - Presentations - Movies - Photos

7
Audio - Symphony - PDF - COLD - Images - Reports
4

Content Management 1: Check-in / out

n Check-in / out controls who can edit a
document
n One person at a time can check a document
out to make changes to the content
n Other users can still open and view content or
leave comments
n Confidence in always having the 'single
version of the truth
─ Never lose your changes
─ Coordinates user collaboration

5

Content Management 2: Folders and Taxonomies

n Folder hierarchies represent the traditional
way of organizing content and are still widely
used to provide a logical structure for finding
information
n Metadata is a better way to describe the
content and context to each document
n Document Classes define what metadata
fields are best suited for each type of content
n A metadata taxonomy creates organized
hierarchies of document classes and metadata
to file content in multiple branches

6

Content Management 3: Approval Routing

n Content often needs further review before
uploading a final version to a broader audience
n Approver role available for validating content
n Support for single or multiple approvers, and
ad-hoc nomination of additional approvers on
a case-by-case basis
n The review and approval routing ensures
relevant content is also approved and
therefore trusted content

7

Content Management 4: Version Control

n Need to keep track of changes by keeping old
versions as new ones are created
n Users create new versions of content without
fear of losing or overwriting previous versions
n Previous versions available to revert back to at
any time
n Comments document changes in each version
n Easily distinguish between drafts and
approved versions

8

Content Management 5: Access Control

n Clear distinction between roles is required to
create trusted content (Reader, Author,
Editor, Approver)
n Access to sensitive information must be
restricted to only those who “need-to-know”
n Documents must not be displayed in searches
performed by those who do not have read
access to restricted documents

9

Social Content Management is Collaboration ...
… across all People and Content:

IBM Connections Content
8
0
© 2013 IBM Corporation Manager

The New Enhanced Connections Suite

Driving Customer Insight & Loyalty, Innovation with Social Software
Social project at Isbank Turkey

Customer Pain: Organizations – banks, insurance companies, manufacturing and retail and government organizations – are increasing concerned about their ‘social media
strategy. This is always a conversation starter, because it is happening in front of their eyes, and most do not have a complete understanding or strategy. These
organizations are concerned because this is where their customers are, and they need to reach, engage and serve their customers in this new way.

Buying Agenda: While many customers start by examining their social media strategy, it is imperative that they become savvy users of social networking. Customers are
buying in anticipation of creating communities and sharing areas for customers, select customers or partner value chains. Most start by implementing and understanding
social impact internally, and then proceed externally. Customers buying externally buy larger license amounts, and are not constrained to internal user counts.

IBM Solution: IBM Connections (Suite and CCM), IBM Customer Experience Suite, IBM Employee Experience Suite, IBM Sametime, MDM, Unica, Sterling Commerce,
WebSphere Commerce and SPSS form the key building blocks for a consistent multi-channel integration solution for Content, Data, Reporting and Social interactions.

Value proposition: Retail/Corp Banking Directors, Life/Non-Life Insurance Directors, Mobile/Internet Telco Directors; Marketing & Sales; and Customer Service can grow
the business by understanding, reaching, attracting and retaining more customers across all channels.
1. Increase Customer Centricity driven by CRM/Call Center/Campaign/Web modernization projects, providing high-touch experiences across channels; automatically
identifying people with expertise to address customer inquiries; and providing personalized products and information to and info about customers in a highly personal and
even collaborative way
2. Increase customer loyalty by making it easy for customers, partners and agents to work with the company; and providing richer environments for partners and agents to
interact with their customers and to become preferred vendors for non-captive agents
3. Drive better products and better promotions by creating customer to customer, and customer to employee interactions, allowing experts from inside and outside the
company to impact and improve products, services and channels. Impact the companies social media strategy by becoming connected and interactive with a new audience
of tippers, citizens, advocates, etc.

Use Cases: Use cases revolve around getting customers BACK from social media sites and creating engaging experiences
1.Creating interactive conversations with customers
2.Bringing Social Media users back to your website
3.‘Customer sourcing’ your product development and marketing
4.Creating engaging experiences
5.Reducing IT cost via multi channel & mobile strategy
6.Creating a Nimble Workforce

Target audience:
Product Mgt: Retail Banking Directors, Life/Non-Life Insurance Directors, Mobile/Internet Telco Directors, Citizen initiative directors
Secondary: CMO, Head of Sales or e-Commerce, Head of Customer Care, CIO, Modernisation Program Directors, Social Media Managers

See w3-103.ibm.com/software/xl/portal/content?synKey=Y476998V15779I23 for the Multi-Channel Sales Kit

What's New in IBM Connections 4.5

IBM Connections 4.5
Fostering community centric collaboration

Preview files without
downloading

Print and present full
screen directly from
Preview mode

Expanded community
support with Blogs,
Ideation, and Wikis

Native access to files with
your mobile device

http://ibmcloud.com/social


IBM Connections 4.5 @ mention anyone in private
Drive the engagement by following conversation easier messages, including private
references to non-members

Quick view of all status
updates or comments
targeted @ you

Filter or search on
any @ mentions of
any user

Follow-up on questions
with a consolidated view
of all your @ mentions
directed at others

85
Designs Subject to Change

Community Ideation Manage ideas in a
Harvest and execute ideas faster spreadsheet
or other product

Browse new ideas with
the Open Ideas View
Merge duplicates to
streamline voting
Lock comments &
votes on graduated
ideas.
Export ideas to CSV
Choose to show new
ideas first by default

Focus participants on
voting on open ideas


Community Forums Like a forum topic
Harvest and execute ideas faster to share it with
your followers.

Sort to view most
“liked” topics in a
Forum or across
forums.


Community Surveys Polls
Surveys / and Polls
Powered by Forms Experience Builder

Results shown
after submission

Question-based
authoring directly
from Communities


Notes 9 Social Edition
Your choice of tools

IBM Connections content is
directly accessible from
Notes 9

Full Activity Stream with
embedded applications as
a tab or in the side-bar

Right click on any email to
view most recent Activity
Stream updates for the
sender

Interact with IBM
Connections' notifications
from your inbox using
embedded applications


Anytime,
Mobile Apps anyplace access
to your network
Engaging reading experience that
is interactive and customized.

Discover people and information
related to you and your interests

Access important information
offline. Sync data when
reconnected to the network.
Securely browse content in your
activity stream for a quick
snapshot of activity within your
network.

Trending topics to filter the stream
for areas of interest.

Expand your social knowledge
with integration from external
social systems (e.g. Twitter, and
Facebook)
Designs subject to change

SmartCloud Connections
Updates
Advancing collaboration in the cloud

Post a status message
informing your network of what
you are doing

Share and personalize Status
Updates and Files using the
share button

Repost interesting content from
your network in one click

Upload images and videos for
viewing inline

Native mobile app updates

Access and upload files via
Windows Explorer and Microsoft
Office (Word, PowerPoint,
Excel)


IBM Connections Content Manager 4.5
Social content management, collaboration and discovery

Key Definitions for Content and Document Management
Document Management
Document Management describes a solution to manage documents. This term was used to describe electronic
office documents and that they needed to be stored so users could access the most recent version and multiple
authors could work on a document without deleting each others edits.

Content Management
Content Management is an evolution of Document Management as it became clear that content was more than
just office documents. Think of Web Content (HTML), scanned paper documents, video, audio to name a few.

Content Libraries
Libraries are content management solutions embedded into other applications, for example an IBM
Connections Community can surface a document library that is stored in a separate back-end like IBM FileNet,
Lotus Quickr or Microsoft SharePoint.

Enterprise Content Management (ECM)
Enterprise Content Management is the most advanced and complete form of Content Management. It includes
the Content Management capabilities along with enterprise class scalability. With that comes a robust back-
end that is used to build custom content services for other applications like ERP, CRM, BPM and more.


Configurable
Views

Count and sort
by number of
Likes and
Nested Downloads
folders

Check in/out
documents

Trash can for
“soft” delete


Select
Document type
Provide
additional
metadata


Breadcrumb
trail

Like or Unlike a
document

Document types
and extended
Metadata

Threaded Comments,
keeping version context

Document
currently being
checked out

See who is
reviewing


IBM Connections Content Manager

Draft is only available
to author or reviewer

Approved
versions and
current drafts are
displayed


IBM Connections Content Manager at a glance

IBM Connections Content Manager provides a rich social content and document
management experience inside IBM Connections Communities
n IBM Connections Content Manager (CCM)
is an add-on to IBM Connections
n Fully integrated social features, e.g.
Tags, Likes, Download Count, Following
n Traditional Content Management
features, e.g. Check in/out, Approval
Routing, Nested Folders, Full-Text and
Metadata Search, Document Types
and Metadata
n Content Management becomes as easy
to use as Social Tools
n Fully integrated into the Activity Stream
n Provides migration tool for documents in a
Quickr Document Library to be moved into CCM

9

Make Your Microsoft® Stack More Social
with IBM Connections


Bringing Social Collaboration to your Microsoft Stack
§ IBM Connections integrates
social collaboration into many of
your Microsoft applications
– IBM Connections Files, Profiles,
Communities, and News with
Microsoft Outlook
– IBM® Connections® Mail® with
Microsoft® Exchange®
– IBM Connections Files, Profiles,
Communities, and Activities with
Microsoft® Windows® Explorer®
– IBM Connections Files, Blogs,
Profiles and Wikis with Microsoft®
Office®
– Microsoft® SharePoint® Files with
IBM Connections Communities
– IBM Connections Profiles, tags,
and search with Microsoft
SharePoint


IBM Connections Plug-In for Microsoft Outlook
Bringing social collaboration to your Outlook email

lIncrease user adoption – lIntegrated user experience lEasy to install – the social
provide users the ability to – social features are natively capabilities are provided via
access their social information integrated into the ribbon an easy to install plug-in
and act on it, directly from menu as well as via the side providing you access to the
their Outlook client. shelf. information in your social
network.


Files

§ Directly access documents stored in
IBM Connections Files
§ Perform most file operations directly
from the sidebar
– e.g. Sharing, pinning, following,
commenting, etc.
§ Move email attachments directly to
Files to get attachments out of their
inbox
§ Drag and drop files into email
messages to be included as
attachments or as links to be sent


Communities
§ View any of their communities from
directly
§ View community files directly from
the sidebar and perform most file
operations on those files
– e.g. Move files between the
community and email
§ View community scoped status
updates and activity stream events
§ Follow, stop following or leave a
community from the sidebar
§ Find communities via search by text
based search on the community
names


Updates

§ View status updates directly from the
sidebar
§ View and directly access content
about which the update addresses
§ Ability to like and comment on
updates directly from the sidebar
§ Filter their updates view by specifying
filter text or by update type (status
update, wiki updates, blog updates
etc.)
§ Post status updates directly from the
sidebar


Profiles

§ View your network contacts directly
from the sidebar
§ Ability to have suggested colleagues
to users network, based on email and
IM collaboration history
§ View their pending network invitations
and outstanding invitation
confirmations
§ Ability drill into a colleague's profiles
card directly from the sidebar
§ Send end email to, invite, and follow
colleagues
§ Post updates to their status directly
from the sidebar


IBM Connections Plug-In for Microsoft Outlook®
System Requirements

§ The IBM Connections Plug-In for Microsoft Outlook will run against IBM
Connections 4.0
§ The IBM Connections Plug-In for Microsoft Outlook will require Windows 7 (32 or
64 bit) and Microsoft Outlook 2010 and Microsoft Outlook 2007 (32 or 64-bit)
§ The IBM Connections Plug-In for Microsoft Outlook will be generally available on
March 31st 2013
§ The IBM Connections Plug-In for Microsoft Outlook can be installed manually by
end users if allowed be provisioned remotely by an administrator
§ The IBM Connections Plug-In for Microsoft Outlook supports the following
authentication schemes
– Integrated Windows Authentication
– Siteminder (Some Customer Siteminder configurations will require a custom
authentication handler to be written)
– Basic Authentication


IBM Connections Mail
Microsoft Exchange email without ever leaving IBM Connections

Access via
mail and
calendar
dropdowns
on navigator


Perform essential mail tasks

§ Compose a new message
§ Address messages to contacts in your
Connections network, plus contacts
in your IBM Notes® or Microsoft®
Outlook® contacts list
§ Refresh your inbox
§ Find messages in your inbox
§ Mark messages for follow-up
§ Preview, Reply, Reply to All, Forward
or Delete
§ See message-type icons,
replied/forwarded indicators,
attachments, message flags, etc.
§ Launch into full mail experience
(currently, iNotes only)


System Requirements
§ Delivered in September, 2012, to be used in conjunction with IBM Connections
4.0

§ Initial functionality focused primarily on messaging capabilities:
– View and compose mail message (including rich text editing, spell check, etc.)
– Signatures, addressing and directory search
– Mail “badge” provides visual indication of new content
– IBM Connections Files integration
– Support for embedded experiences
– View one-day calendar and individual entries
– Security features
– Ability to launch “primary” messaging client – e.g., iNotes [only]

§ Supported back-ends: Domino 8.5.3 FP3, Microsoft® Exchange® 2007 / 2010
– IBM SmartCloud® and other back-end systems targeted for future releases

§ Fully accessible solution (WCAG 2.0 AA and Section 508-compliant)


IBM Connections Plug-In for Microsoft Windows
Microsoft Windows Explorer
§ Access personal files, shared files, and community files directly from their
Windows Explorer file system view

§ Perform most “social” operations directly from Explorer


Microsoft Windows Explorer
§ Ability edit documents and
publish them back to Connections
directly from Windows Explorer

§ Access a colleague's business card
directly from Windows Explorer

§ Ability to add any file in the file
system directly to Connections
Files, Activities, Communities or
Wikis directly from Windows
Explorer


Microsoft Office
§ Ability to save Word, PowerPoint and Excel documents from the IBM Connections ribbon
interface in Microsoft Office

§ Ability to insert a Connections profile or bookmark into any Office document from the
ribbon


§ Ability to save Word, PowerPoint and Excel documents from the BackStage interface in
Microsoft Office


IBM Connections Plug-In for Microsoft Windows®
System Requirements

§ IBM Connections Plug-In for Microsoft Windows can be installed and configured
manually by end users or deployed remotely by a desktop administrator

§ Available on the IBM Collaborations Solutions Catalog on Greenhouse
– https://greenhouse.lotus.com/plugins/plugincatalog.nsf/assetDetails.xsp?action=editDo
cument&documentId=8AE593DC335311DE852579C2006D6F66

§ Supported back-ends: IBM Connections 4.0 and IBM Connections 3.0.1.1

§ Microsoft Windows XP SP3 (32-bit), Windows Vista (32-bit), Windows 7 SP1 (32-
bit, 64-bit)

§ Microsoft Office 2007 Standard or higher (32-bit), 2010 Standard or higher (32,
64-bit)


IBM Connections Plug-In for Microsoft SharePoint®
Microsoft SharePoint
§ Ability to open and add Files to Microsoft SharePoint® from within a Connections
Community

§ Ability to interact with a colleagues' business card, navigate the Connections tag cloud and
search for users all from within a Sharepoint site.


IBM Web Experience Cuts Across High Value Segments
of Smarter Planet
With particular affinity to Smarter Commerce & Social Business

Business Smarter Social Smarter Watson
Analytics Commerce Business Cities Solutions
& Optimization

IBM Web Experience

118

Exceptional Web Experiences Essential for Better Business Outcomes
Social Portal,
Employee Engagement Workplace

Citizen Engagement
Company web presence,
Ease tax filings CHRO Buy, Market, Sell, Service
Emergency readiness
Demand Generation,
Education advancement
On-line Sales
Food Safety CMO
Officials Brand Loyalty
Transport Systems

Exceptional
Web
Experiences

Business Unit Service/
On-line Banking, Executive Support
Patient Portal Optimizing Self Service,
Claim Processing CIO Call Center

Integrate/migrate existing applications,
Streamline IT operations, enhance employee experience

MULTI CHANNEL INTEGRATION

1. How many different websites and channels from your company do your site visitors interact with?
2. Do you publish content to social channels (such as Twitter or Facebook)?
3. Do your divisions or brands have different online properties than corporate?
4. Is the experience (look and feel, online services, content) that customers have on mobile phones,
tablets etc the same as the web site?
5. How do you create modern Web interfaces to backend applications?
6. How much time do you spend maintaining different sites?
7. Do site visitors complain that they can’t find the information that they need about products, services,
and promotions? Or do they visit your site and leave immediately?
8. Who are the most important segments or groups that your business needs to succeed with for
revenue/profitability?
9. Do you change or personalize online experiences to specific customer segments by channel or
device?
10. What if now you could deliver personalized experiences with targeted content that helped users find,
act, and purchase more effectively on any device, on any channel? What would that mean to your
revenue, profitability and customer satisfaction?
11. Can a site visitor start a process on mobile, move to tablet, and finish the process on the web site?
12. Can your business owners easily make changes in content in a streamlined, managed way – to make
a change once, and publish it across all the sites and channels?
13. What changes do you plan to make to your digital business in the future? Will you be able to make
those changes efficiently with current tools you have for websites now?

Why Now?

#1
Infrastructure Complexity
A traditional, “build-it-
With a traditional, “build-it- yourself” approach to
yourself” approach to multi- multi-channel management
channel management, each inevitably results in:
existing, in-process, or future
web or mobile channel
Disparate environments
represents:
l

l Request for Information (RFI) l Slow initial deployments

l Vendor/BP solution briefings l Complex upgrades
l Request for Proposal (RFP) or l A need for highly specialized
Tender skills
l Complex proposal/solution l Gross version dependencies
evaluations
l IT/LoB budget negotiations l Server/application availability
problems
l Time consuming politics
l Vendor selection
l Complex procurement phase
l ...

The time from identified business need to solution deployment is unacceptable
Meanwhile, each new channel/device is driving increased complexity

Why Now?

#2
Out of Control Costs

76%
“76% of IT budgets today are
spent on maintenance, leaving
only 24% for new investments”

Forrester Research

* Actual customer multi-channel topology

What happens when this number reaches 80%, 90%, 95%? Right, game over.

Why Now?

#2
Out of Control Costs (cont'd)

2012

In 2012, the cost of maintaining a
traditional, “build-it-yourself” multi-
channel environment has finally caught
up with us ...

This problem has developed over many years but has become acute in 2012

Why Now?

#3
Significantly Increased Demand

By 2014, nearly 50% of all
applications supported by IT will be
web or mobile-web (up from 39% in
2009)

Forrester Research: "A Tidal Wave of Dynamic Web Content Is Coming — How Will You Respond?" (March 2012)

How will you cope with demand growth for web & mobile channels?

Why Now?

#4
Quantifiable Opportunity

l An “Exceptional Web Experience” provides * :

• 400% higher visit-to-lead conversion rate

• 200% higher visit-to-order conversion rate

• 41% lower page abandonment rates

• 16.6% more customers who are likely to recommend products and services

• 15.8% fewer customers lost to competitors

• 14.4% more customers who show repeat purchase interest

* Forrester Research: Best Practices In User Experience Design (September 2011)

For an increasing number of businesses, web/mobile is their primary route to market

Why Now?

#5
Technical problem = Business problem

In 2012, what was a technical
problem has become an urgent
business problem ...

l No 360° view of the customer

l No consistent view of YOU to your
customers and partners
l No capacity to meet accelerating business
need for new channels/devices and
updates/improvements

To compete, LoB will need increasingly exceptional web & mobile channels

Why Now?

But really, it comes down to this ...

The key is to use a budgeted project to start bending the cost curve

Choose “Buy” … It's the right move

A modern, purpose-built, multi-channel
management infrastructure solution offers:

*
l 29% lower 5-year TCO for web/mobile apps
*
l 38% lower labor costs for web/mobile apps
l Every $1 spent on IBM xWebX = $4.80 in labor
cost avoidance *
*
l 45% faster initial deployments
*
l 78% faster subsequent deployments
*
l 28% increase in server/application availability

* IDC: “The IBM [xWebX] Advantage” (August
2010)

Invest in IBM xWebX and start moving toward sustainability

IBM's Exceptional Web Experience Strategy
One Robust, Integrated Platform – Built For Flexibility

l Integrated – Speed time to market with a Social
Media
core platform
l Open – Leverage & extend existing data

sources through robust integration Mobile
Content
Rich Media
capabilities Portal

l Social – Drive innovation & improve
Exceptional
Web
collaboration thru socially-infused Security
Experience
Search
experiences
l Instrumented – Support evidence-based Commerce
decision making through analytics Analytics Integration
l Contextual – Increase customer

satisfaction by with experiences tailored to a Personalization

user's location, attributes, preferences,
device, behaviors.
l Flexible – adapt to handle the latest
Our vision is to help you realize
advancements + technology changes the “art of the possible” for
engaging your constituents on
the web

Integrating seamlessly with existing technology and
providing secure multi-channel/mobile delivery
Employees
Customers Mobile Browser
Internal Lines of Business Kiosks
Applications
Personalized
Role Based
Contextual

Content

Cloud
Multi-Channel
Delivery
Collaboration
Capabilities

Consumer
Applications Self Service
Dynamic
Secure


IBM's vision for online experiences delivered.....

IBM's Vision for Exceptional Multichannel Online Experiences
Bringing together the essential capabilities to create, manage, and deliver powerful
multichannel web experiences
IBM Customer Experience Suite IBM Intranet Experience Suite

Business is driven by relationships Today's office is everywhere

Content /
Social Mobile Rich Media Analytics Personalization Integratio Search Security
n


Integrating social with applications and processes in
the right context drives actions and results

Simple to use slider to Meaningful social content
scope page content and file recommendations
based on context and tasks

Intuitive visualization
from enterprise data for
rapid insights


IBM Multi channel Capabilities in Action
Utilize social features to engage people more effectively

Deliver rich and consistent multi-channel experiences anywhere

Create engaging websites faster with syndication &
management across channels and websites

Optimize engagement with targeted content across devices with
integrated web and social analytics
Personalization to build targeted experiences that are custom fit
to each user and device

Capture feedback from customers & rapidly automate processes
through dynamic web forms across mobile devices

Improve productivity by integrating disparate apps into one
cohesive experience optimized to each device

Improve experience and satisfaction with integrated search
across disparate sources for easier mobile consumption

133 Increase trust with robust security to deliver proven and

effective information and services across all devices

Deliver rich and consistent multi-channel experiences anywhere with
a Responsive Approach for All Sites
A combination of device width, resolution, and device type triggers changes

The information on the new product is intended to outline our general product direction and it should not be relied on in making a purchasing decision. The information on the new product is for informational purposes only and
may not be incorporated into any contract. The information on the new product is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release, and timing of any features
or functionality described for our products remains at our sole discretion

Delighting clients and better engaging employees generates more
successful business outcomes
Increase Visibility
Can increases website traffic by 145
million visits (6)
Improve Customer Service
Speeds up Product
Can achieve 5% reduction in Development
customer defection rate increasing
profits by up to 68% (2) Can develop and bring new products
to market in 1/3 time (3)

Increases Sales
Can increase sales manager
revenue by 40% and improve Increases Marketing
efficiency by up to 50% (1) Can achieve 100% increase in
market exposure (4)

Maximizes Employee
Reduces Employee
Productivity
Turnover
Can retain the knowledge of seasonal
staff within the company, and thus Can reduce turnover, highly engaged
increase customer satisfaction in our employees are 87% less likely to leave
resorts (7) their organizations than highly
disengaged employees(5)
Source 1: VCC case study, Source 2:Bain & Co , Source 3: Cemex case study, Source 4. Amadori case study
Source 5:Independent Study by The Corporate Executive Board, 2004, Source 6 Cars.com Case study, Source 7 Robinson Club

Triglav Insurance (Slovenia) – Intranet, B2B and
B2C websites
Industry
Insurance
Challenge
Triglav - Won 2012 WEBSI Award for
• Zavarovalnica Triglav d.d had a business requirement Best Slovenian B2B and B2C
to improve communications with clients and investors, websites
strengthen linkages between its corporate subsidiaries
and increase productivity
Customer Profile
Solution
• Ljubljana, Slovenia-based insurance and
• IBM Websphere Portal, IBM Web Content Management financial group, exist over 110 years
• Leading and growing insurance-
Results financial group in Slovenia and one of the
•New, fresh and intuitive web intranet, extranet and leading groups in South-East Europe
internet portals
•Greatly improved user experience, increased user
visits, and productive interactions on their B2B and B2C
websites.
•Cost reduction of managing the platform and content
authoring maintenance: simplified user registration,
allowing access and ease-of-use single sign-on to
applications now integrated
•Plans to include additional applications and social
services in the future.

External portals: http://triglav.si , http://www.triglav.eu/en/

Clients Present Exceptional Web Experience Successes @ Connect
2013, Include:

myCigna
InformationWeek recently named Cigna's customer online health care cost Jyske Bank
and quality capabilities on myCigna.com one of the top ten innovations of The Jyske Bank business and technical team leads will share how they achieved
2012. Learn how Cigna leverages IBM WebSphere® Portal to continually their goals to deliver modern, responsive web presences with mobile services
provide an exceptional web experience for their customers. across more than twenty legacy banking web sites, with reduced costs.

Horizon Healthcare Services Slumberland Furniture
Horizon leverages IBM WebSphere Portal to deliver a more personalized With 125 stores across 12 states and a 14-person IT department, Slumberland
experience empowering business users to seamlessly and quickly reach recently implemented an Exceptional Work Experience – built with IBM
customers. Next up is integration with WebSphere Commerce, IBM Connections, IBM Web Content Manager, WebSphere Portal, and Genus Media
Connections and IBM Worklight -- which will provide an exceptional, Upshot - revamping its merchandising processes and socially enabling mission-
collaborative marketplace at the forefront of healthcare in the future. critical applications, in their employee portal.
Screen Images and Names not to be redistributed

SmartCloud for Social Business


The ever-expanding IBM cloud portfolio

Software as a Service (SaaS)

Social Smarter Smarter Smarter
Business Analytics Commerce Cities

Platform as a Service (PaaS)
SmartCloud Application Services

Infrastructure as a Service (IaaS)
SmartCloud Enterprise SmartCloud Enterprise
+


A growing portfolio of social business cloud solutions

SmartCloud Engage Employment Branding
Recruitment Solutions
SmartCloud Meetings
Recruitment Technology
SmartCloud Notes
Assessments
SmartCloud Connections Compensation
SmartCloud Archiving Essentials Onboarding
SmartCloud Docs Learning

SmartCloud for Government Performance Management
Leadership Solutions
Employee Surveys
Social Solutions
Government Solutions


IBM SmartCloud Notes Offerings
SmartCloud Notes SmartCloud Notes SmartCloud Engage
Entry Advanced

SmartCloud Notes web SmartCloud Notes web, SmartCloud Notes web,
Mail Browser Only Notes and IMAP Notes and IMAP

SmartCloud Notes web SmartCloud Notes web SmartCloud Notes web
Calendar Browser Only and Notes and Notes

Storage 1GB 25GB 5GB Engage, 25GB Mail

Client License Browser Access Only IBM Notes® Included IBM Notes® Included

Service IM IM Notes, IM and Traveler
Entitlements
ISSC or BP ISSC or BP
Move Mail Data Not Available
services available services available

Disaster Recovery Included Included Included

Archive Essentials Archive Essentials Archive Essentials
Archive Offerings Optional Optional Optional for mail only

Traveler Optional, SC Traveler included,
Mobile Offerings Traveler Optional
BlackBerry Optional BlackBerry Optional

120

SmartCloud Notes
2012 Enhancements 2013 Enhancements being considered

§ IMAP client support n Provide OneUI for SmartCloud Notes web
§ Display web and or Notes links in n Notes/iNotes/Traveler 9.0 support
SmartCloud Notes web n Support for SCSB Connections Mail
§ Prevent automatic mail forwarding n Password sync from web to Notes client
§ Retention enhancements, option to n SCN web name picker enhancements
prevent deletion of specified user-created n Customized forms extension files
folders
n NRPC session logging
§ Admin option to upload the Notes ID to
n Traveler high availability
the Vault, to set a Notes client ID
password expiration n Mail logging enhancements
§ Traveler option for partial wipe of device, n API access to mail and calendar data
security option so that IP range limit
settings do not prevent mobile access n Rooms and resources in the service
§ Administration APIs to enable Mobile
Device Management (MDM) applications n Support for inbound SMTP relay
n Granular controls for varying levels of
administration


IBM Connect Sofia 2013, Key Note, Robert Blatnik

IBM Connect Sofia 2013, Key Note, Robert Blatnik

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