Is it time to update your intranet? These are the signs to look out for. ICF Interactive, the interactive services division of ICF International, teamed up with CMSWire to host a webinar covering SharePoint, Yammer, social business and what it all means in 2013. View the full webinar here: http://www.cmswire.com/cms/social-business/webinar-recap-yammer-sharepoint-mobile-oh-my-022548.php

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technology for great

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technology for great
Simply put, we use our wide range of digital and technical expertise to invent
solutions
that help people adapt to the digital environment, and in turn make their lives
better.

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SharePoint, and Yammer and Mobile, Oh my
Driving Conversation in the Connected Workforce

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61 % of time is spent coordinating collaboration

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Agenda – evolving as content comes in
§ Social and Mobile today
§ Microsoft’s view of the world
§ Objectives
§ What does success look like?
§ A Retail organization
§ Where are the gaps?

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The Enterprise Conversation
The case for Social and Mobile

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Social and Mobile
By the Numbers
Mobile
95%
34
hours
70%
1.2
B

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Social and Mobile
By the Numbers
Mobile
95%
Of
workers
using
one
self
purchased
device
34
hours
70%
1.2
B

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Social and Mobile
By the Numbers
Mobile
95%
MulA
generaAonal:
34
hours
/
week
Millennials’
using
Social
tools
70%
1.2
B

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Social and Mobile
By the Numbers
Mobile
95%
34
hours
70%
IT
Budgets
spent
on
maintaining
data
center
equipment
1.2
B

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Social and Mobile
By the Numbers
Mobile
95%
34
Hours
70%
1.2
B
Number
of
mobile
users
world
wide
by
2013

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Social and Mobile
By the Numbers
Social
61%
53
%
38%
25
%

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Social and Mobile
By the Numbers
Social
61%
Of
workers
Ame
is
spent
CollaboraAng
53
%
38%
25
%

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Social and Mobile
By the Numbers
Social
61%
53
%
Decline
In
workforce
producAvity
38%
25
%

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Social and Mobile
By the Numbers
Social
61%
53
%
38%
Workers
Ame
spent
searching
for
InformaAon
25
%

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Social and Mobile
By the Numbers
Social
61%
53
%
38%
Social
tech
can
raise
producAvity
by
over
25
%

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Enterprise Justification
Social and MobileMobile can’t be ignored and Social Shouldn’t be ignored
CompeAAve
Advantage
InsAtuAonal
Knowledge
ProducAvity
Employee
RetenAon
Employee
AcquisiAon
Employee
Engagement

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Mobile Applications
19!

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The Microsoft view of the world

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Microsoft Positioning of Office 365

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Yammer Drives the Conversation
Yammer is the conversation layer across all of Microsoft’s products, including
Yammer, SharePoint 2013, Office 365, and Dynamics.
22!
• You can use SharePoint as a content management
solution or as a file repository.
• Add Yammer for its social benefits, such as one-to-
many communications and responding to posts with
comments and likes.
• Yammer can filter content in your activity stream
and provide a place for your teams to collaborate.
• Yammer can integrate with most business
applications, not just Microsoft products. Web
applications integrate easily with Yammer.
• Communicate with Microsoft products and other
applications using Open Graph technology.

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Internal and External
23!

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Yammer / SP image with mobile
24!

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Objectives
The User vs. The business vs. IT

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Change the way we work
Social and Mobile First
Team
CollaboraAon
Agility
Social
Intranet
Employee
Engagement

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§ Users
– “Use the tools I like”
– “Make my job easier”
– Fewer systems
§ Business
– Make Money
– Save Money
– Efficiency
– “Empower the users”
§ IT Services
– Cost Reduction
– Security
– Simplify
– Fewer support
calls
– Respond to the
business faster
Different Audience
Different Goals

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Increase
CompensaAon
Increase
Sales
Client
SaAsfacAon
Measurable
Sales Team
Value and Feasible
Value Feasibility
Affects
CompensaAon
Affects
Performance
AdopAon

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Measurement
Business Value and Feasibility

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.
Social Measurement
“Nailing Jell-O to the wall”
Definable
&
Achievable
MoAvated
Business
Leader
Process
is
CollaboraAon
Sales
Customer,
Service,
supply
chain
Business
and
IT
Partnership
Show
Success
Early

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Business value
– Percentage improvement in the
Process
– Increase revenue reduce
expense improve customer
experience
– Key people compensated
– Risk
Feasibility
– Difficulty to affect organizational
Change
– Alignment of Workers goals with
objective
– Process Owners engaged and on
board
– Technology / processes in place?
Quantify The Results
Scale 1 - 5

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Value vs. Feasibility
OperaAons
HR
Training
MarkeAng
Sales
Business
Value
/
Benefit
Strategic
Feasibility
20
20
Customer
Service

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A Retail Example

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SharePoint and Yammer
A Sample Scenario
Mobile
Browsing
with
HTML
5
Device
Channel
Support
Responsive
Design
Yammer
(NewsFeeds)
SkyDrive
Pro
User
Involvement
(early)
ExecuAve
Leadership
Clear
Goals
Measurable
Today
and
Afer
Focus
On
AdopAon

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§ Client speed-to-market imperative
• Implemented Ironworks’
“SharePoint ARC” packaged solution
• 16 weeks total time to market
• Delivered rich user experience
§ ActiveDirectory integration to drive
content targeting
§ Database integration for 2,000 locations
§ Consolidation of fractured content;
significant findability improvements
SharePoint Client Success
Ferguson
–
Intranet

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Success
Adoption and Leadership
ExecuAve
Sponsorship
Engage
Users
Day
1
The
Right
Process
Training
Launch
Events
Invested
User
Community
Measurable
Today
and
Afer
Keep
it
simple

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Addressing the gaps
ARC for SharePoint

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§ Arc for sharePoint
ARC for SharePoint

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www.ICFI.com/TechnologyForGreat