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ICTS FOR IMPROVED SERVICES DELIVERY
   Women of Uganda Network
            (WOUGNET)
        info@wougnet.org

       ICT for Democracy :
     By: Goretti Z. Amuriat
 Email: zgamuriat@wougnet.org
Outline
 WOUGNET
 About the project
 Project Objectives
 Project progress
 Results/achievements
 Challenges
 Lessons learnt

• Existing gaps
• Activities in pictures
WOUGNET
• Is a non governmental organization
• Started in May 2000
• The goal was to develop the use of Information
  Communication Technologies (ICTs) among
  women as tools to share information and address
  issues collectively
• Her vision is a society in which women are
  empowered through use of ICTs for sustainable
  development
• WOUGNET mainstreams gender in ICT Policies and
  programs
About the project
• WOUGNET is implementing a project in 5 districts
   in Northern Uganda called “Empowering local
  people and communities to monitor district
  service delivery through ICTs”.
• It aims at strengthening the capacity of local
  grassroots people to be able to monitor delivery
   of services in their districts so as to expose poor
  service delivery.
• It targets grassroots people and the local
  community organizations.
• It targets mainly women (ratio of 70:30)
• The project brings on board women to
  participate in governance issues
Project objectives
• Create awareness on the need of good
  governance and effective service delivery
• Build Capacity in ICT skills for information
  gathering, packaging and dissemination
• Document and disseminate grass root voices
  on corruption and poor service delivery
Project progress
• Conducted 5 awareness raising workshops on the need
    to have good governance and effective service delivery
• Selection of Voluntary social accountability
    committees (VSACs) i.e. 15 members per parish (11
    women and 4 men).
• Conducted 5 ICT capacity building workshops focusing
i. On citizen journalism skills
ii. digital photography and basic use of mobile phones
iii.advocacy skills
iv.networking and civic engagement
Progress………… Cont’d
•   Documentation and dissemination of information
    using different platforms e.g. radio,website-Ushahid,
    social networking platforms
•   Held National conference on good governance
•   Conducted district engagement workshops
    conducted in Kole and Gulu districts
•   Made a Documentary from five districts and is being
    edited and 500 copies produced
•   Collected and compiled Newsletter
    articles,translated and have been sent for printing
Progress……. cont’d
• Partnership with other Civil Society Organizations
    addressing good governance have been built
i. The Apac Anti-Corruption Coalition (TAACC), especially
    in building capacity and support
ii. Transparency International Uganda (VSACs using their
    toll free line to report issues arising)
iii.Collaboration on International ICT Policy for East &
    Southern Africa (CIPESA)
iv. Toro Development Network - building capacity in
    ICT.
Progress……. cont’d
iv. Partnership was initiated with the University
   of Stockholm and Makerere University, where a
   research was developed under the
   leadership of Professor Marcello, to research on
   the WOUGNET SPIDER supported project .
   Research was titled ““People’s Voices:
   Developing Mobile and Social Media Services to
   Promote Citizens´ Participation in Local
   Governance Activities". The application is being
   developed and will be tested in January 2013
Achievements
• Increased civic awareness on good governance and
  effective service delivery in the 5 districts
• Increased community involvement in monitoring
  public services and resources and reporting- e.g. in
  Kole district.
• Increased exposure of corruption and shoddy work e.g.
  reporting theft of bicycles in Ibuje-Tarogali
• Improvement in service delivery in some communities,
  in Pece divison, Gulu district -Pawel Primary School.
• Some community members have been able to benefit
  from government programs such as. NAADs
Challenges
• Limited ICT infrastructures in the community.
i. Limited digital cameras
ii. Un availability of electricity
iii.No access to computers
iv.Poor network
• Low education levels/illiteracy among the target
    community leading to limited use of Ushahidi
    platform
• Boycott by some district officials (district
    engagements)
Challenges……… .. cont’d
• Difficulty in accessing information from some
  public servants
• Threats imposed on some VSACs/intimidation.
• In action by some duty bearers on issues
  reported by VSACs to them.
• Transport challenges (poor roads especially
  during rainy season, long distances and no
  easy means of transport
Lessons learnt
• Collaborations/partnerships are important
  drivers for success.
• Perception, attitude and Change. The Rural
  communities’ perception to the potential of
  ICTs remain a big challenge to e- governance
Existing gaps
• ICT equipments such as mobile phones not
  available
• Absence of easy means of transport
• VSACs demand facilitation for meetings
• Lack of sources of power to charge mobile
  phones
• Amuru district does not have coverage of
  communication network
• District has no ICT access points
Sustainability
• Existence of community structures (VSACs)
• Involvement of other stakeholders
• Radio program (community focus on Radio Apac,
  Radio Wa Lira which has availed us free airtime)
• Existence of information centres (KIC and Ribe ber in
  Apac and Amuru districts respectively)
• INDIGO Trust project to further enhance VSAC ICT
  skills with the increased access and use of mobile
  phones within the community.
Conclusion
• ICT has capacity to improve service delivery.
  However, the process of local people using
  ICT s to report poor service delivery is low
  given challenges available in the rural areas.
  There is need to provide access and to build
  capacity in using ICTs for effective service
  reporting.
Activities- VSAC meeting
ICT training of VSACs
ICT Training for VSACs
Incomplete toilet in school
Bad roads
Bad road Apac -Oyam
Poorly constructed Class rooms
Crack in the building
Thank You for Listening


For more information about WOUGNET, visit
          http://www.wougnet.org
 http://www.wougnet.org/ushahidi/reports
             http://www.kic.org

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ICTS FOR IMPROVED SERVICES DELIVERY

  • 1. ICTS FOR IMPROVED SERVICES DELIVERY Women of Uganda Network (WOUGNET) info@wougnet.org ICT for Democracy : By: Goretti Z. Amuriat Email: zgamuriat@wougnet.org
  • 2. Outline  WOUGNET  About the project  Project Objectives  Project progress  Results/achievements  Challenges  Lessons learnt • Existing gaps • Activities in pictures
  • 3. WOUGNET • Is a non governmental organization • Started in May 2000 • The goal was to develop the use of Information Communication Technologies (ICTs) among women as tools to share information and address issues collectively • Her vision is a society in which women are empowered through use of ICTs for sustainable development • WOUGNET mainstreams gender in ICT Policies and programs
  • 4. About the project • WOUGNET is implementing a project in 5 districts in Northern Uganda called “Empowering local people and communities to monitor district service delivery through ICTs”. • It aims at strengthening the capacity of local grassroots people to be able to monitor delivery of services in their districts so as to expose poor service delivery. • It targets grassroots people and the local community organizations. • It targets mainly women (ratio of 70:30) • The project brings on board women to participate in governance issues
  • 5. Project objectives • Create awareness on the need of good governance and effective service delivery • Build Capacity in ICT skills for information gathering, packaging and dissemination • Document and disseminate grass root voices on corruption and poor service delivery
  • 6. Project progress • Conducted 5 awareness raising workshops on the need to have good governance and effective service delivery • Selection of Voluntary social accountability committees (VSACs) i.e. 15 members per parish (11 women and 4 men). • Conducted 5 ICT capacity building workshops focusing i. On citizen journalism skills ii. digital photography and basic use of mobile phones iii.advocacy skills iv.networking and civic engagement
  • 7. Progress………… Cont’d • Documentation and dissemination of information using different platforms e.g. radio,website-Ushahid, social networking platforms • Held National conference on good governance • Conducted district engagement workshops conducted in Kole and Gulu districts • Made a Documentary from five districts and is being edited and 500 copies produced • Collected and compiled Newsletter articles,translated and have been sent for printing
  • 8. Progress……. cont’d • Partnership with other Civil Society Organizations addressing good governance have been built i. The Apac Anti-Corruption Coalition (TAACC), especially in building capacity and support ii. Transparency International Uganda (VSACs using their toll free line to report issues arising) iii.Collaboration on International ICT Policy for East & Southern Africa (CIPESA) iv. Toro Development Network - building capacity in ICT.
  • 9. Progress……. cont’d iv. Partnership was initiated with the University of Stockholm and Makerere University, where a research was developed under the leadership of Professor Marcello, to research on the WOUGNET SPIDER supported project . Research was titled ““People’s Voices: Developing Mobile and Social Media Services to Promote Citizens´ Participation in Local Governance Activities". The application is being developed and will be tested in January 2013
  • 10. Achievements • Increased civic awareness on good governance and effective service delivery in the 5 districts • Increased community involvement in monitoring public services and resources and reporting- e.g. in Kole district. • Increased exposure of corruption and shoddy work e.g. reporting theft of bicycles in Ibuje-Tarogali • Improvement in service delivery in some communities, in Pece divison, Gulu district -Pawel Primary School. • Some community members have been able to benefit from government programs such as. NAADs
  • 11. Challenges • Limited ICT infrastructures in the community. i. Limited digital cameras ii. Un availability of electricity iii.No access to computers iv.Poor network • Low education levels/illiteracy among the target community leading to limited use of Ushahidi platform • Boycott by some district officials (district engagements)
  • 12. Challenges……… .. cont’d • Difficulty in accessing information from some public servants • Threats imposed on some VSACs/intimidation. • In action by some duty bearers on issues reported by VSACs to them. • Transport challenges (poor roads especially during rainy season, long distances and no easy means of transport
  • 13. Lessons learnt • Collaborations/partnerships are important drivers for success. • Perception, attitude and Change. The Rural communities’ perception to the potential of ICTs remain a big challenge to e- governance
  • 14. Existing gaps • ICT equipments such as mobile phones not available • Absence of easy means of transport • VSACs demand facilitation for meetings • Lack of sources of power to charge mobile phones • Amuru district does not have coverage of communication network • District has no ICT access points
  • 15. Sustainability • Existence of community structures (VSACs) • Involvement of other stakeholders • Radio program (community focus on Radio Apac, Radio Wa Lira which has availed us free airtime) • Existence of information centres (KIC and Ribe ber in Apac and Amuru districts respectively) • INDIGO Trust project to further enhance VSAC ICT skills with the increased access and use of mobile phones within the community.
  • 16. Conclusion • ICT has capacity to improve service delivery. However, the process of local people using ICT s to report poor service delivery is low given challenges available in the rural areas. There is need to provide access and to build capacity in using ICTs for effective service reporting.
  • 22. Bad road Apac -Oyam
  • 24. Crack in the building
  • 25. Thank You for Listening For more information about WOUGNET, visit http://www.wougnet.org http://www.wougnet.org/ushahidi/reports http://www.kic.org