FRESH BATCH STARTING FROM NEXT WEEK ABOUT TRAINER • 8 YEARS OF INDUSTRY EXPERIENCE • 5 YEARS OF EXPERIENCE IN ONLINE, CLASS ROOM AND CORPORATE TRAINING FOR FREE DEMO contact us at: Phone : +91-8500-122-107 Phone :+91-8341-056-146 Phone : USA +1-2146283894 Phone : USA+1-512-522-8680 Email:raj@apex-online-it-training.com WebSite: www.apex-online-it-training.com • OTHER COURSE OFFERED AT APEX QA QA- Manual Testing QA- HP QTP (Quick Test Pro)|(Functional Automation Test tool) QA- VB script (for TESTERS) QA- HP QC (Quality Center) QA- SELENIUM IDE, RC, GRID and Web Driver QA- LOAD RUNNER QA- Microsoft Test tools (Coded UI, Unit Test, Web Test and Load Test tools) QA- Test Complete DATAWAREHOSING INFORMATICA INFORMATICA POWER CENTER INFORMATICA DATA QUALITY INFORMATICA POWER EXCHANGE SAP SAP- ABAP SAP- ABAP WORKFLOW SAP NetWEAVER EP SAP-BIW (Business information warehouse) SAP-SD (Sales and Distribution) SAP- ABAP HR SAP- ABAP OOP SAP- SECURITY SAP-CRM (Customer Relationship Management) SAP- BO’S SAP-WM (Warehouse Management) SAP-SEM (Strategic Enterprise Management) SAP-SCM (Supply Chain Management) SAP-MDM SAP-BPS SAP-OIL&GAS SAP- ABAP CROSSAPPLICATIONS SAP- ABAP WEBDYNPRO SAP- BASIS (System Administration) SAP- XI (exchange infrastructure) SAP- BI SAP-HRM (Human Resources Management) SAP-FICO(Finance and Controlling) SAP-PP (Production Planning) SAP-MM (Material Management) SAP-PS (PROJECT SYSTEMS) SAP-QM (Quality Management) SAP-IS (Industry Specific Solutions) MS-DOTNET TECHNOLOGIES ASP.NET (3.5) VB.NET C#.NET SPECIAL COURCES ASP.NET AJAX ASP.NET SLIVERLIGHT ASP.NET JAVA SCRIPT LINQ ADVANCED COURCES SHARE POINT-2007(Design, Development and Administration) BizTalk server JAVA TECHNOLOGIES Core Java Advanced Java J2EE / J2ME Data Bases SQA Robot DATA WAREHOUSING Informatics Business objects XI 3.1 HYPERION ESSBASE Data stage Cognos (Business Intelligence) Teradata ABINITIO HYPERION INTERACTIVE REPORT ORACLE ORACLE APPS FINACIALS R12 ORACLE APPS TECHNICAL ORACLE APPS HRMS ORACLE APPS SCM ORACLE APPS FRAME WORK ORACLE 10g//11i DBA ORACLE RAC DBA ORACLE ADVANCED RAC ORACLE APPLICATIONS SERVER DBA SQL/PLSQL ORACLE FUSION ORACLE CLINICAL SAS (Statistical Analysis Software) Clinical Financial Banking) BI SIEBELCRM & ANALYTICS PEOPLE SOFT SQL SERVER 2005 & 2008 SQL SERVER DBA PHP with my SQL SUN SOLARIES PEGA SYSTEM

1. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com
SAP CRM – Customer Relationship Management
SAP CRM Version 7.0
Duration: 30-35hrs
Course Content
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Training Highlights:
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Real Time Instructor Led Live Online SAP Training using Strong WebEx, GoToMeeting
Software.
SAP LIVE Server Access
SAP Certified Trainer

2. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com
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SAP Study Materials
SAP Training with Live Examples
SAP Practical after every major topic
SAP Tests and SAP FAQ s from interviews point of view with Project Work
Resume Preparation
Solution Overview (Introduction):
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Overview of SAP ERP and SAP CRM
Introduction to SAP CRM
Overview of CRM 2007 Architecture
Channel of CRM
CRM Application
Role in my SAP CRM
SAP CRM Web User Interface (WEB UI)
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Architecture of WEB UI
UI Concept & UI Component Concept
Navigation Bar & Business Roles
UI Configuration
Personalization
Additional Features in Web UI
Page 2
( CR100)-- Base Customization/Master Data (SAP CRM7.0 & SAP ECC 6.0)
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CRM Business Partner (BP)
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Creation of BP on Category
Basic setting on Field grouping & No ranges
BP Relationships
BP Roles
Mapping BP Classification & Account Group from R3  CRM

3. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com
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Organizational Management
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Territory Management
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Business Activity / Task
Activity Monitor
Partner Processing
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Transaction Processing for Enquiry, Quotation & Order
Customization of Transaction Types
Assignment of Item Category Determination
Mapping Transaction Types & Sales doc Processing from R3  CRM
Activity Management
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CRM Product Types
Creation of Hierarchies & Categories
Creation of Attributes & Set Types
Mapping Product Master & Material Master from R3  CRM
Transaction Processing
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Hierarchy Levels, Hierarchy ID
Assign employee to Hierarchy
Product Master
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Fundamentals of SAP CRM Org Structure
Organizational Data determination
Mapping Org Model & Enterprise Structure from R3  CRM
Partner determination Procedure
Action Profile
Page

4. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com
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Pricing Fundamental (SAP CRM)
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Configuration setting for Pricing Procedure
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
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CRM Billing Fundamental (ECC 6.0)
CR300 --- CRM SALES
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The Sales cycle
Opportunity Management
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Copying control
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Process in Quotation and Order Management
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Quotation Management
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Order Management
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Special Functions in Quotation and Order Management
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Visit Planning
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Contract Management
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Status Management
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Transactions processing
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Partner processing
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Mapping Sales Transaction between SAP ERP  SAP CRM
CR600 --- CRM MARKETING
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Overview on SAP CRM Sales
Marketing planning & Campaign management
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Marketing Calendar

5. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com
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Marketing Analytics
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Segmentation of business partners
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Segment builder tool
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Personalized mail forms
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External list management
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Product Proposal
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Lead Management
Page3
CR700 ---
CRM SERVICES
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Overview of CRM Service
Installed Base Management and Individual Objects
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Service Agreements and Service Contracts
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Service Plans
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Service Order Management
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Product Service Letters
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Complaints and Returns Management
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Warranty Claim Services
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Case Management

6. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com
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Mapping Transaction from R3  CRM
CR500 ---
CRM MIDDLEWARE
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CRM Middleware Overview
Concepts of Middleware
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Administration Console
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Adapter Objects
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Initial Load, Delta Load
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BDocs and types of BDocs
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BDoc Modeler
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Data exchange between R/3 backend
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Monitoring and Error handling
WORKSHOP (Project Orientation Training)
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Overview of Solution Manager
ASAP Methodology
Project Orientation – Business Blue Print
Resume Preparation

7. Contact Us at:
Phone : +91-8500122107
Email : raj@apex-online-it-training.com
Website : www.apex-online-it-training.com