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Pre-departure guide




          g
INTO UNIVERSITY OF EXETER
YOUR BEST ROUTE TO UNIVERSITY SUCCESS
Pre-departure guide 2010-2011




Welcome


                  I am delighted that you have chosen to study at INTO University of Exeter. Whichever INTO
                  programme you are planning to follow with us, you will have excellent teaching to prepare
                  you for your further university study. The University of Exeter has a strong reputation for its
                  teaching and research in various subjects and is an increasingly popular destination for high
                  calibre students from around the world. At INTO we aim to provide you with a rich social
                  experience. More than 40 different nationalities are represented in the Centre, providing the
                  ideal opportunity to make friends with other students from different cultures and
                  backgrounds. INTO will organise its own social events so that you enjoy your time to the full
                  outside the classroom. As a full member of the University, you can use all the study, sport
                  and social facilities on campus and we will introduce you to these in your first week here.
                  The University campus offers a beautiful environment and the City of Exeter is a safe and
                  friendly place. I know that you will settle in quickly and enjoy your time with INTO. I look
                  forward to welcoming you to our Centre.




                  Penny Foster
                  Centre Director, INTO University of Exeter




                  Start dates
                  All students should plan to arrive two days prior to your programme start
                  date - please ensure you arrive on time!
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Meet the INTO University of Exeter team




Penny Foster                 Jill Bartholomew            Ruth Davenport             Jemma Clancy
Centre Director              Head of Student Services    Admissions Officer         Admissions Co-ordinator




Helen Robinson               Bridget Pearse             Sarah Pike                  Paula Stone
Admissions Co-ordinator      Accommodation Officer      Homestay Co-ordinator       Welfare Officer




Suzanne Aburagheb            Denisa Newmanova
Visa/Social Co-ordinator     Receptionist


Contents
Welcome                                       2          Orientation programme                    11
Meet the INTO University of                              Registering for your course              12
Exeter team                                   3          Making the most of your first week       14
Before you leave                              4          Social programme                         15
Before you arrive in the UK                   5          Health and safety                        16
Arrival at the airport                        6          Key contacts, useful numbers
Arriving at INTO University of Exeter         7          and websites                             17
Airport collection form                       8          Maps                                     18
Money                                         10
Pre-departure guide 2010-2011




Before you leave


Checklist – before you leave home
Please make sure you have completed everything on this checklist before you leave home.                       
1. Have you paid full fees for your tuition, accommodation and insurance (if applicable)?

2. Have you returned your Arrivals Details Form to admissions.finance@into.uk.com?
3. Do you require an INTO airport taxi transfer? If so, please complete the Airport Transfer Booking
   Credit Card form.
4. Have you booked your accommodation?

5. Have you organised cash and pound sterling traveller’s cheques to bring with you?

6. Have you checked your passport is valid for at least six months?

7. Have you applied for and received your visa?
8.       Have you packed all relevant original documentation or certified copies including your:
	        •	 INTO	Offer	Letter
	        •	 INTO	CAS	statement	–	if	required
	        •	 IELTS	certificate	or	original	English	Language	test	result
	        •	 	 ny other original documents/transcripts listed in your INTO Visa Letter, for example your
            A
            high school certificate or home university certificates. You will need these to FULLY register
            and enroll on your course, and to make a visa extension in the UK
 	       •	 Passport	
 	       •	 	 ank	statements	(for	the	last	three	months	and	stamped	by	the	bank)	as	evidence	of	sufficient	
            B
            funds to show the Immigration Officer on arrival at the airport in the UK
9. Have you got your documents for medical registration?
	 •	 Immunisation	History	Book
	 •	 UK	Foreign	Commonwealth	Office	Visa	Tuberculosis	Screening	Certificate	(if	you	have	one)
10. Have you put the emergency telephone numbers into your mobile phone
    (to be put into your hand luggage)?
11. Do you know your airline’s luggage allowance and have you packed accordingly?
12. Do      you have:
	 •	        P
            	 hotographs	from	home?
	 •	        W
            	 aterproof	coat	and	shoes?
	 •	        A
            	 ddress	and	phone	numbers	of	friends	and	family?
	 •	        A
            	 daptor	for	UK	electricity	sockets?




     4
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Before you arrive in the UK


Applying for a UK student visa                                   •	 When your visa is issued it will include your CAS number
Most international students from outside the European Union          as supplied on the CAS Statement.
who wish to take a full-time course in the UK must apply for a   •	 If you change your mind and want to study at another
visa prior to leaving their home country.                            institution, you have to tell us before you come to the
    You can check your status on the following website:              UK so we can cancel your CAS with UKBA, and
www.ukvisas.gov.uk/en/doineedvisa/visadatvnationals                  you can re-apply for your visa with a CAS from a
    If you are a visa national you can apply for a Student           different sponsor.
Visitor Visa for courses of six months or less; a General
                                                                 Changes to your student registration status
Student Visa (Tier 4) for English language courses at or above
                                                                 We must tell the UK Border Agency about any students who
B2 on the CEFR; or a General Student Visa (Tier 4) for
                                                                 have an entry clearance visa issued under PBS rules who fail
courses at Level 3 on the National Qualifications framework
                                                                 to arrive for the start of a course, withdraw from a course,
(NQF) at an institution which is deemed to be, or is on, the
                                                                 defer or suspend their studies, or fail to attend for significant
Register of Highly Trusted Sponsors.
                                                                 periods of time.
How will the Points Based System (PBS) affect                        Further information about the points based system can
my entry clearance/student visa application?                     be found at the following websites. We advise that you check
If you are a visa national and you apply for a General Student   these websites regularly for up to date information.
Visa you will need a ‘Confirmation of Acceptance for             UK Border Agency:
Studies’(CAS), which is an electronic number, that               http://www.ukba.homeoffice.gov.uk/
we will provide for you.
                                                                 British Embassy/High Commission:
Applying for your General Student Visa (TIER 4)                  http://www.ukvisas.gov.uk/en/howtoapply/wheretoapply
to come to the UK                                                UKCISA (Council for International Student Affairs):
When you apply for a General Student Visa (Tier 4) you           http://www.ukcosa.org.uk/student/pbs_students.php
must include a Confirmation of Acceptance for Studies (CAS)
number.                                                          Meeting immigration staff at the airport
•	 We will send your CAS details when you confirm your           When you arrive at a UK airport, you should be prepared to
    unconditional offer of a place to study and pay your         answer some questions about yourself, including where you
    deposit/full fees.                                           will be staying and what you intend to do during your time
•	 Your CAS will not be sent more than six months before         in the UK.
    the start of your course.                                        You may be asked to undergo a brief, routine health
•	 The CAS number will be included in a letter called a ‘CAS     check by the airport doctor, which might include an X-ray.
    Statement’. This will also include important information     The health check will take place in a separate room.
    needed for your visa application.                            Afterwards, you will need to return to Immigration Control.
•	 You can only apply for your visa three months or less         Please note that if you have already studied in the UK and
    before the start of your course.                             are changing your education provider, you will need to apply
                                                                 for a visa for your new course at INTO University of Exeter.
•	 The start date is published on your CAS Statement. If you
                                                                 This could take up to 40 days. It is a criminal offence to
    plan to arrive on a different date you must let us know.     change educational providers before you have received your
    This is very important as we must inform the UK Border       new visa from the Home Office. INTO University of Exeter will
                                                                 not be able to register you on the course unless you have
    Agency (UKBA) if you do not arrive on time.
                                                                 a valid visa, and will ask you to leave.
                                                                                                                                5
Pre-departure guide 2010-2011




Arrival at the airport


INTO airport taxi transfer                                 If you would like us to meet you at the airport, please
                                                           complete the attached ‘Airport Transfer Booking
INTO University of Exeter can arrange for a local taxi
                                                           Form’ on page 8 and return it to INTO. Payment
firm to meet students on arrival at the airport and
                                                           can be made by completing the attached credit
take them directly to their accommodation. Payment
                                                           card form on page 9 and faxing it to INTO at +44
for the transfer must be made seven working days
                                                           (0)1392 264277.
in advance. The costs are as follows:
                                                                If you DO NOT WANT AN AIRPORT TRANSFER,
                                                           you must still complete the ‘Arrival Details Form’ on
London Heathrow airport           £205.00
                                                           page 10 and email to INTO at into@exeter.ac.uk, or
London Gatwick airport            £225.00
                                                           fax to +44 (0)1392 264277.
Bristol International airport     £100.00
                                                                If you have booked an airport transfer, as you
Exeter International airport      £20.00
                                                           pass through immigration into the Arrivals Hall, you
                                                           will see your taxi driver waiting for you holding an
If you want to share a taxi from Heathrow to reduce
                                                           INTO sign with your name on it. If you cannot find
charges, you will still need to pay full fees seven days
                                                           your taxi driver on arrival, DO NOT LEAVE the
in advance however transfers will be refunded
                                                           Arrivals Hall. PLEASE DO the following:
accordingly (i.e. two students per taxi - £104; 3 or 4
                                                           1. Go to the Information Desk and ask them to make
students per taxi - £85).
                                                                an announcement asking the taxi driver for YOUR
                                                                NAME, going to INTO University of Exeter, to
Please note that if you are delayed in meeting
                                                                come to the Information Desk. Wait there until the
your taxi, either because your flight has been
                                                                taxi driver arrives.
delayed, or because of delays at UK immigration
                                                           2. Contact INTO on the Emergency Mobile
or baggage collection, the taxi company will
                                                                Telephone Number 07972 136198.
charge ‘waiting time’ and this charge will be
passed on to you.




  6
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Arriving at INTO University of Exeter


YOU MUST INFORM US OF YOUR ARRIVAL                        accommodation you can email Sarah at
DETAILS SO WE CAN MAKE ARRANGEMENTS                       s.l.pike@exeter.ac.uk or telephone her on
FOR SOMEONE TO                                            01392 725352.
MEET YOU.
                                                          University accommodation
Please note that you are to arrive no earlier than        If you are staying in INTO accommodation, you must
the weekend before your course starts. If you             arrive on either the Saturday or Sunday before your
do, you will need to make your own                        course starts. Details of where to go on arrival in
accommodation arrangements.                               Exeter will be provided with your accommodation
                                                          confirmation. On arrival you will be given your room
If your flight is delayed, or you are delayed at the      key, asked to sign your accommodation contract and
airport and will therefore arrive on a date after the     shown to your room.
weekend prior to your course start date, then you             It is important that you complete the Arrival
should call either the INTO office number during office   Details Form and return it to INTO, so that we
hours or the INTO Emergency number at all other           can make sure that the key to your
times to inform us.                                       accommodation is waiting for you. If you are
                                                          arriving earlier than the weekend before your course
Accommodation – when to arrive                            starts then you must make your own hotel
and where to go                                           arrangements until the Centre opens.

Homestay accommodation
                                                          Private accommodation
If you have requested homestay accommodation, you
                                                          Sourcing Private Accommodation: INTO is
will be sent details of your accommodation by Sarah
                                                          unable to assist you directly with the process of
Pike, INTO’s Homestay Co-ordinator. As well as your
                                                          finding private accommodation as this will be a
host’s name and address, you will also receive a host
                                                          legal agreement between yourself and the
profile, telling you more about your hosts and some
                                                          landlord. We can however provide a guide to finding
information about what to expect when you are living
                                                          private accommodation, which includes contact
in homestay accommodation. If you have requested
                                                          details for local letting agents and relevant websites.
and paid for the taxi transfer service, your taxi will
                                                          If you require this please email s.l.pike@exeter.ac.uk
take you directly to your host. When you get there,
you will be given information about how to find the
INTO Centre and directions on how to get to the
                                                          ‘Life’s great! Good accommodation, top notch
University on the first day of your course.
                                                          teaching and loads of fun activities. It doesn’t get
     It is important that you contact your hosts
                                                          much better than this.’
to introduce yourself and also to let them know
when you think you will arrive in Exeter, so that
                                                          El Hannan Lee,
they can make sure they are home to greet you.
                                                          Malaysia
When you arrive at your host’s home there will
be instructions on what to do next. If you have
any questions regarding homestay
                                                                                                                 7
Pre-departure guide 2010-2011




                                                                                                                           ✁
Airport collection form


Arrivals details form
All students MUST complete this arrivals details form and return
one week before your course start date by email to admissions.finance@into.uk.com
or fax to +44 (0)1273 328595 / +44 (0)1273 329746

Section 1
Personal details

Family name (surname)

Other/given names (first name)

Email address

Mobile phone number

INTO number (please refer to offer letter)


Section 2
Arrival details into the UK and confirmation of accommodation

Country flight departs from

Date of arrival                                        Time of arrival (am/pm)

UK airport                                             Terminal

Flight number                                          Name of airline

Arrival date in Exeter                                 Arrival time in Exeter

Any special requirements



Please make sure that you book a flight which arrives on the weekend before your course start date. If on arrival
you require a taxi to meet you and will be staying in a hotel or other accommodation not arranged by INTO then
please provide the address




Section 3
Airport transfer booking

Please tick one of the following boxes to show whether you would like a taxi to meet you at your UK arrival airport
and take you to your accommodation

      £205 London Heathrow Airport                £225 Gatwick Airport              £100   Bristol International Airport

      £20    Exeter International Airport         I do not require an airport transfer




  8
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198
✁




    Section 4
    If you will be under 18 on arrival and do not require INTO to meet you at the airport and arrange a transfer
    then the following section must be completed

    Name of person meeting the student:

    Address of person meeting the student:

    Mobile telephone number:

    Name of parent:

    Signature of parent:

    Date:


    Credit card form
    Payments over £50 by credit card are subject to a 2% surcharge and debit cards to a £1 surcharge. This will
    be taken from the card in addition to the amount stated in section 3 of this form.

    CREDIT CARD DETAILS

    To enable fees to be debited from your credit card, please complete the details below.

        VISA CREDIT               MASTERCARD            DEBIT

    If DEBIT, please specify type:

    Please note, the University will only accept transactions using the following cards: Mastercard, Visa, Solo, Maestro,
    Electron or Visa debit.

    Credit/debit card number

                              /
    Card start date —— —— (mm/yy)                                               /
                                                   Card expiry date —— —— (mm/yy)

    Issue number

    Security code

    This is the last three digits of the code found on the back of your card.

    Cardholder name

    Billing address




    Please return this form by email to admissions.finance@into.uk.com
    or fax to +44 (0)1273 328595 / +44 (0)1273 329746




                                                                                                                            9
Pre-departure guide 2010-2011




Money


Currency                                                 Bank accounts
Currency across the UK is the pound sterling (£GBP).     If you are going to be here for longer than six months,
One pound is divided into one hundred pence (100p).      we strongly recommended you open a UK bank
Notes are issued to the value of £50, £20, £10, and      account, as soon as possible, after arriving in the UK.
£5 and coins to the value of £2, £1, 50p, 20p, 10p,           UK banks are open 9am to 4.30pm on weekdays
5p, 2p and 1p. Please note that £50 notes are very       and some are open on Saturday mornings. If you bring
uncommon and should be avoided as they can often         a banker’s draft in sterling with you (payable to yourself)
be the target of counterfeiters. We do not advise        or arrange for it to be sent, then you can open an
carrying large sums of cash with you on arrival.         account at a bank after you have registered on your
    We recommend that you bring enough money             course. It may also be useful to bring a letter from your
with you to cover the first couple of weeks after your   bank at home (or some other documentation) to
arrival – no more than £250 in cash for your             confirm your credit status. We will provide you with
immediate needs should suffice. It is safer to bring     further information and support on opening accounts
large sums of money in travellers’ cheques, which can    during your induction week. In order to open a bank
be cashed in banks, post offices and airports but be     account you will need the following:
aware that there is often a minimum commission           •	 Your passport
charge. Please avoid carrying large sums of cash or      •	 Proof you are a student – we will issue you with an
keeping large amounts in your room for safety                 official bank letter after registration
reasons. Credit and debit cards are widely accepted      •	 Proof of address.
in the UK, MasterCard (Access) and Visa credit cards
                                                         For further advice on opening bank accounts in the
being the most common. Diners Club and American
                                                         UK, you can visit:
Express are less so. You can withdraw cash from a
                                                         www.ukcisa.org.uk/student/bank_account.php
cashpoint machine (also known as an ‘ATM’) if you
have a Personal Identification Number (PIN) for that
                                                         Living costs
card. You may want to inform your current bank that
you are going to the UK and to ask if you can use        It is estimated that a single student will need
your card here.                                          approximately £650 - £750 a month to meet their
                                                         basic living expenses. This is just an indication and will
                                                         alter depending on your lifestyle and spending habits. It
                                                         is important to plan and budget your finances for living
                                                         in the UK; it’s not just your course fees you need to
                                                         think about. If you want help with planning and
                                                         budgeting your finances, the following international
                                                         student website may be useful:
                                                         www.studentcalculator.org.uk/international/
                                                         index.asp




 10
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Orientation programme


Induction programme
At the start of your course you will receive a full
induction (providing you arrive the weekend before
the start date of the course). This will vary in length
according to which course you will be studying and
it is a great opportunity to meet staff and students
                                                           ‘When I first came to Exeter the INTO staff were a
and find out more about the University and the local
                                                           great support to me. The events in the welcome week
area. You should attend all sessions. The induction
                                                           such as trips to Sidmouth and Topsham, Bowling,
programme will usually include:
                                                           Cream Tea and visits to the city centre helped me a lot.
•	 Welcome talks
                                                           I also found many friends from different nations of the
•	 Information sessions with INTO Student Services,
                                                           world.’
     the Students’ Union, security staff
•	 A test!
                                                           Muhammad Umeed
•	 Social activities
                                                           Pakistan
•	 A city orientation tour of Exeter
•	 A campus tour.

The following is an example time table for the
September and January orientation programme.

TIME        MONDAY               TUESDAY              WEDNESDAY             THURSDAY           FRIDAY
09.00                            STUDENT	SERVICES	    SOCIAL	PROGRAMME	
                                 TALK                 PRESENTATION
09.30                                                 UNIVERSITY	LIBRARY	
                                                      PRESENTATION
10.00       WELCOME	FROM	THE	                         TALK	FOR	STUDENTS	    INTRODUCTION TO    POLICE	REGISTRATION	
            CENTRE DIRECTOR                           UNDER 18              YOUR	COURSE        (IF	APPLICABLE)
10.30       UNIVERSITY	CAMPUS	
            TOUR
11.00                                                 MATHS TEST FOR        INDEPENDENT	
                                                      FOUNDATION            LEARNING	
                                                      STUDENTS	(NOT	ALL	    PRESENTATION
                                                      PATHWAYS)
11.30                            LUNCH
12.00                                                                       LUNCH
12.30       LUNCH                                     LUNCH                                    LUNCH
13.00                            COURSE
                                 REGISTRATION
13.30                                                                                          INFORMATION FAIR
                                                                                               –	LEARN	ABOUT	THE	
14.00       ENGLISH	LANGUAGE	                         COURSE                                   STUDENTS UNION,
            PLACEMENT	TEST                            REGISTRATION                             CLUB	AND	SOCIETIES
14.30
15.00                            EXETER	CITY	TOUR                           CREAM TEA
                                                                            RECEPTION
15.30                                                                       SPORTS	AFTERNOON
16.00
16.30
EVENING     BOWLING	NIGHT                             BARN DANCE


Students starting programmes not in September and January will enjoy a shorter orientation                     11
programme
Pre-departure guide 2010-2011




Registering for your course


For registration purposes at the INTO Centre you will     Once your UniCard is ready you can collect it from
be required to provide original academic transcripts      Reception two or three days after registration.
and certificates, you must bring these documents          UniCards have the user’s name and photo, expiry
with you.                                                 date and a barcode with a number under it. The
     We need a passport photograph of you to              barcode/number is encoded on the reverse of the
prepare your INTO Student Card. The INTO Student          card and this magnetic strip is used for building
Card gives you access to the library, 24 hour access      access control. The UniCard is issued to all staff and
to the computer centre a range of student discounts       students and serves as your library card. It will
(e.g. for travel). To supply your photograph by email     identify you as a member of the University and allows
please attach a passport style photograph in jpeg         you appropriate access to services and facilities. You
format and send to into@exeter.ac.uk (please cc in        can also use this card to get student discounts in
c.j.hunt@exeter.ac.uk). Make sure your name and           some shops. To use the University printers you need
INTO Reference Number are clearly written in the          to put money on your student card. You can do this
subject/title of the email. We can also accept            online at www.epay.exeter.ac.uk/printing. You must
photographs that have been sent by post. If you send      keep your card with you at all times.
them by post then you should send two passport
photographs with your name written clearly on the         Registering for computer access
back of each one. If we do not receive your
                                                          Once you have your UniCard then you can register
photographs before you arrive, it will take at
                                                          for computer access. You can do this in different
least five working days to prepare your UniCard.
                                                          ways:
During this time you will not be able to access
                                                          •	 You can use the computer in Reception (Old
computers, the internet or your emails. The INTO
                                                              Library).
Student Card acts as identification for you on
                                                          •	 You can register online https://srs.exeter.ac.uk/
campus and you should keep it with you at all times.
                                                              resource/itreg/index.php.
It also acts as your library card and gives you 24 hour
                                                          •	 You can visit I.T. services in the Main Library.
access to the University computer rooms.




 12
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




“Three words jump into my mind when I think about life as an international
student in Exeter; safe, equality and friendly. I never ever feel lonely.”

Ji Yingjin
China




                                                                                                    13
Pre-departure guide 2010-2011




Making the most of your first week


On arrival we will provide you with a FREE SIM card      Other things to remember:
to use in the UK which also has one free international   •	 Attend ALL your classes and tutorials.
call on it, so you can call home and let your family     •	 Always be on time!
know you have arrived safely. This will give you cheap   •	 Be prepared for your classes!
rates to phone internationally and will be much          •	 Care for others’ feelings and cultures.
cheaper than your current SIM card or any other UK       •	 Feel free to ask questions whenever you need to.
network providers.                                       •	 Join social events and sports clubs. There are lots
    Alternatively, you can always download Skype, a         to choose from so ask the INTO staff.
free computer programme that allows you to use           •	 Keep your accommodation clean and tidy.
your computer like a phone and place international       •	 Overcome problems by sharing them with your
calls for free to other Skype users. Depending on           friends, teachers and INTO staff.
your computer, web cameras are also supported.           •	 Practise English as much as you can and in as
    Please remember that when you arrive in the UK          many places as you can.
you will have travelled a long way from home and         •	 Your academic progress and your behaviour will
although this will be an exciting time, please do           always be monitored.
remember that your family and friends may worry
about you. REMEMBER to contact them and let them
know that you are safe!




 14
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Social programme


In addition to your academic study, INTO organises a         Social events include:
regular programme of activities designed to help you         •	 Sports events
make the most of your time in the UK. The social             •	 Day trips to nearby cities. These trips will vary in
programme includes trips to nearby cities (for                  price from £15-£25 depending on the place and
example Bath, Bristol or Cardiff); sights of interest like      also whether there are any admission charges
Stonehenge and the Eden Project; local events such           •	 Parties
as the South West Festival of Food and Drink or the          •	 Bowling.
theatre; and other activities to encourage students to
                                                             Some of the activities are free but some may have a
socialise with each other and those at the University.
                                                             small charge. Places for the coach trips will be limited
Day trips are normally scheduled on a Saturday and
                                                             so you must sign up and pay as early as possible.
can involve 50 to 250 students.
                                                             The sign up sheets will be kept in reception.
    Details of all the social programme events will be
available on the student notice boards in the Centre.
                                                             ‘I participated in many of the INTO social programme
Some events will be based on the University campus,
                                                             activities. I especially liked the day trips away because I
others may require walking to the city centre which is
                                                             got the chance to see many places that I probably
about 15 minutes away.
                                                             wouldn’t have seen if it hadn’t been organised for me. I
                                                             also got to try a traditional cream tea.’

                                                             Nikos Giannakidis
                                                             Greece




                                                                                                                   15
Pre-departure guide 2010-2011




Health and safety


Safety                                                       Healthcare
The City of Exeter, despite being located amidst the         If you are on a course lasting six months or more you
largely rural environment of the South West, suffers         can get most health care free of charge from the
many of the problems of the modern urban                     National Health Service (NHS). This applies from the
environment. Whilst the City is generally a safe place,      first day of your stay in the UK. If you are from a
it would be unfair to deny that incidents involving          country with a reciprocal agreement with the UK, you
personal safety do occasionally happen.                      will be covered for hospital treatment even if your
    The most effective way to minimise the risk of           course is less than six months, but generally only if
attack is by taking sensible precautions. Most people        the need for your treatment arose after you came to
already do this as part of their everyday lives, often       the UK. All EEA countries are covered. If drugs are
without realising it. Try to avoid walking alone at night.   prescribed by a general practitioner or family doctor,
If you often walk home in the dark, get a personal           a prescription charge is made per item - currently
attack alarm. These can be purchased at the INTO             £7.10. If you are not eligible for free health care we
Centre on arrival.                                           cannot guarantee that the University Health Centre or
                                                             your doctor will provide this for you, but you will still
Cash and credit cards/personal                               be given free emergency treatment (but not free
possessions                                                  follow-up treatment or hospitalisation). Full details on
A thief only needs a moment to make off with your            how to register with a doctor (GP) will be available on
valuables. Cash is a favourite target for thieves, so try    arrival; there is a Student Health Centre on Campus.
to avoid carrying large amounts. If your credit card is           Dentists: If you are eligible for NHS treatment you
stolen, inform the card company immediately. If you          will be eligible for treatment from a dentist accepting
delay reporting the loss, it could lead to a crime being     NHS patients. Please note that dentists accepting
committed in your name, as a thief could make                new patients are extremely limited.
fraudulent use of your card. Thieves can use credit               Opticians: Eye tests are available at opticians,
cards for over the counter and telephone purchases.          which can be found on the High Street. You will have
Never carry the personal identification number (PIN)         to pay a charge of around £25 for an eye test. You
with your cash dispensing cards. Sign new plastic            will need to pay for lenses and frames which cost
cards as soon as they arrive and cut up old ones             from £35 upwards.
when they expire.




 16
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Key contacts, useful numbers
and websites

IMPORTANT PHONE NUMBERS
The INTO office number from 08.30hrs to 17.30hrs Monday to Friday is 01392 264282
The INTO emergency number for use outside office hours is 07972 136198

If you have problems at passport control, please contact one of the following numbers:
•	 Immigration Advisory Service (IAS) for free advice:     020 79671200. Web: www.iasuk.org

Exeter taxi firms
Gemini (01392) 666666 (INTO’s preferred company)               Capital (01392) 433433
1st Call (01392) 661122                                        Dartline (01392) 422888

IMPORTANT: Keep these numbers with you at all times while in the UK, and when travelling from
the UK to your home country

Websites
INTO University of Exeter Home Page:      www.intohigher.com/exeter
University of Exeter Home Page:           www.exeter.ac.uk
University of Exeter Students’ Guide:     www.exeter.ac.uk/international
Facebook: search for our group using “INTO University of Exeter”

Useful websites for information about living in the UK:
•	 UK living and culture: www.britishcouncil.org
•	 UK weather: www.bbc.co.uk/weather/ukweather
•	 International Student Calculator: www.studentcalculator.org.uk/international
•	 Food: www.tesco.com/pricecheck
•	 Books: www.bookshop.blackwell.co.uk; www.amazon.co.uk
•	 UKCISA: Opening a Bank Account: www.ukcisa.org.uk/student/bank_account.php
•	 National Health Service: www.nhs.uk/Pages/HomePage.aspx
•	 Keeping healthy: A Practical Guide to Medical Services:
   www.ukcisa.org.uk/student/info_sheets/keeping_healthy.php
•	 For more information about Exeter Council Tax charges see www.exeter.gov.uk/index.aspx?articleid=800




                                                                                                       17
Pre-departure guide 2010-2011




Maps


Exeter city centre




                    University of Exeter
                    Streatham Campus                                                                                Prince Charles Rd
                                                                                   n           Rd
                                                                               Unio
                                                       Rd
                                                      les




                                             a
                                            W
                                       e of
                                 Princ
                                                                                                                            d
                                                                                                                   bo y R
                                                                                                           Black
                    St David’s
                    station
                                     Exeter central
                                     station
                                                                                    Bus and coach
                                                                                    station
                                                       Harlequins
                                                       shopping centre     Princesshay                     University of Exeter
                                                                           shopping centre
                          Bomb




                                                        Guilhall                                           St Luke’s Campus
                                                        shopping centre
                                                                 Exeter Cathedral
                            ay R d




                                                                                                                                          Heavitre
                                                                                                                                                  e Rd

                                 Fr o g St
                                                      EXETER CITY                                    B arn f i e l d R d

                                                        CENTRE
                                            Quay                         Ho
                                                                            llo
                      t                                                         w                                               Royal Devon and
                                                                                    ay
               c   kS                                                                  S            County Hall                 Exeter hospital
             wi                                                                            t
                                       A l p h in g




           Co
                                      ton




                                                                                                          To
                                                                                                             ps
                                     St




                                                                                                               ha
                                                                                                                  m
                                                                                                                      Rd




 18
In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198




Campus map




           INTO university residence
       2




                                       7




                                       6

                                                      INTO
                                                      University
                                                      of Exeter
                                                           1
                                               4
                             8


                                               3
                                                               5
                                                                                          10

                                                                                     9




                                           Key
                                                   AcAdemic/sociAl/non-residentiAl   1    into university of exeter
                                                   cAtered residence                 2    into university residence
                                                   self-cAtered residence
                                                   PedestriAn route to cAmPus        ADMINISTRATION/SOCIAL
                                           P       PArking                           3    northcote house
                                           t       tennis courts                          InternatIonal StUDent SUPPort offIce
                                                   footPAth                          4    exeter northcott theAtre

                                           •       Bus stoP
                                                   one-wAy
                                                                                     5
                                                                                     6
                                                                                          shoPPing centre
                                                                                          sPorts PArk
                                                                                     7    tennis centre

                                                                                     UNIVeRSITy ReSIDeNCeS
                                                                                     8, 9, 10




                                                                                                                           19
INTO University of Exeter
University of Exeter
The Old Library
Prince of Wales Road
Exeter EX4 4SB
United Kingdom

T: (+44) (0) 1392 264282
F: (+44) (0) 1392 264277
E: into@exeter.ac.uk

www.intohigher.com/exeter




© INTO University of Exeter LLP, June 2010. All content published in this document is
believed accurate at time of publication. INTO reserves the right to alter details of all
aspects of its operation without notice.
INTO University Partnerships Limited is a limited company registered in England and Wales,
registered number 05507863. Registered office: 102 Middlesex Street, London E1 7EZ
University of Exeter education provider sponsor number EFMMCWWY2

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INTO Exeter Pre-Departure Guide

  • 1. Pre-departure guide g INTO UNIVERSITY OF EXETER YOUR BEST ROUTE TO UNIVERSITY SUCCESS
  • 2. Pre-departure guide 2010-2011 Welcome I am delighted that you have chosen to study at INTO University of Exeter. Whichever INTO programme you are planning to follow with us, you will have excellent teaching to prepare you for your further university study. The University of Exeter has a strong reputation for its teaching and research in various subjects and is an increasingly popular destination for high calibre students from around the world. At INTO we aim to provide you with a rich social experience. More than 40 different nationalities are represented in the Centre, providing the ideal opportunity to make friends with other students from different cultures and backgrounds. INTO will organise its own social events so that you enjoy your time to the full outside the classroom. As a full member of the University, you can use all the study, sport and social facilities on campus and we will introduce you to these in your first week here. The University campus offers a beautiful environment and the City of Exeter is a safe and friendly place. I know that you will settle in quickly and enjoy your time with INTO. I look forward to welcoming you to our Centre. Penny Foster Centre Director, INTO University of Exeter Start dates All students should plan to arrive two days prior to your programme start date - please ensure you arrive on time!
  • 3. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Meet the INTO University of Exeter team Penny Foster Jill Bartholomew Ruth Davenport Jemma Clancy Centre Director Head of Student Services Admissions Officer Admissions Co-ordinator Helen Robinson Bridget Pearse Sarah Pike Paula Stone Admissions Co-ordinator Accommodation Officer Homestay Co-ordinator Welfare Officer Suzanne Aburagheb Denisa Newmanova Visa/Social Co-ordinator Receptionist Contents Welcome 2 Orientation programme 11 Meet the INTO University of Registering for your course 12 Exeter team 3 Making the most of your first week 14 Before you leave 4 Social programme 15 Before you arrive in the UK 5 Health and safety 16 Arrival at the airport 6 Key contacts, useful numbers Arriving at INTO University of Exeter 7 and websites 17 Airport collection form 8 Maps 18 Money 10
  • 4. Pre-departure guide 2010-2011 Before you leave Checklist – before you leave home Please make sure you have completed everything on this checklist before you leave home.  1. Have you paid full fees for your tuition, accommodation and insurance (if applicable)? 2. Have you returned your Arrivals Details Form to admissions.finance@into.uk.com? 3. Do you require an INTO airport taxi transfer? If so, please complete the Airport Transfer Booking Credit Card form. 4. Have you booked your accommodation? 5. Have you organised cash and pound sterling traveller’s cheques to bring with you? 6. Have you checked your passport is valid for at least six months? 7. Have you applied for and received your visa? 8. Have you packed all relevant original documentation or certified copies including your: • INTO Offer Letter • INTO CAS statement – if required • IELTS certificate or original English Language test result • ny other original documents/transcripts listed in your INTO Visa Letter, for example your A high school certificate or home university certificates. You will need these to FULLY register and enroll on your course, and to make a visa extension in the UK • Passport • ank statements (for the last three months and stamped by the bank) as evidence of sufficient B funds to show the Immigration Officer on arrival at the airport in the UK 9. Have you got your documents for medical registration? • Immunisation History Book • UK Foreign Commonwealth Office Visa Tuberculosis Screening Certificate (if you have one) 10. Have you put the emergency telephone numbers into your mobile phone (to be put into your hand luggage)? 11. Do you know your airline’s luggage allowance and have you packed accordingly? 12. Do you have: • P hotographs from home? • W aterproof coat and shoes? • A ddress and phone numbers of friends and family? • A daptor for UK electricity sockets? 4
  • 5. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Before you arrive in the UK Applying for a UK student visa • When your visa is issued it will include your CAS number Most international students from outside the European Union as supplied on the CAS Statement. who wish to take a full-time course in the UK must apply for a • If you change your mind and want to study at another visa prior to leaving their home country. institution, you have to tell us before you come to the You can check your status on the following website: UK so we can cancel your CAS with UKBA, and www.ukvisas.gov.uk/en/doineedvisa/visadatvnationals you can re-apply for your visa with a CAS from a If you are a visa national you can apply for a Student different sponsor. Visitor Visa for courses of six months or less; a General Changes to your student registration status Student Visa (Tier 4) for English language courses at or above We must tell the UK Border Agency about any students who B2 on the CEFR; or a General Student Visa (Tier 4) for have an entry clearance visa issued under PBS rules who fail courses at Level 3 on the National Qualifications framework to arrive for the start of a course, withdraw from a course, (NQF) at an institution which is deemed to be, or is on, the defer or suspend their studies, or fail to attend for significant Register of Highly Trusted Sponsors. periods of time. How will the Points Based System (PBS) affect Further information about the points based system can my entry clearance/student visa application? be found at the following websites. We advise that you check If you are a visa national and you apply for a General Student these websites regularly for up to date information. Visa you will need a ‘Confirmation of Acceptance for UK Border Agency: Studies’(CAS), which is an electronic number, that http://www.ukba.homeoffice.gov.uk/ we will provide for you. British Embassy/High Commission: Applying for your General Student Visa (TIER 4) http://www.ukvisas.gov.uk/en/howtoapply/wheretoapply to come to the UK UKCISA (Council for International Student Affairs): When you apply for a General Student Visa (Tier 4) you http://www.ukcosa.org.uk/student/pbs_students.php must include a Confirmation of Acceptance for Studies (CAS) number. Meeting immigration staff at the airport • We will send your CAS details when you confirm your When you arrive at a UK airport, you should be prepared to unconditional offer of a place to study and pay your answer some questions about yourself, including where you deposit/full fees. will be staying and what you intend to do during your time • Your CAS will not be sent more than six months before in the UK. the start of your course. You may be asked to undergo a brief, routine health • The CAS number will be included in a letter called a ‘CAS check by the airport doctor, which might include an X-ray. Statement’. This will also include important information The health check will take place in a separate room. needed for your visa application. Afterwards, you will need to return to Immigration Control. • You can only apply for your visa three months or less Please note that if you have already studied in the UK and before the start of your course. are changing your education provider, you will need to apply for a visa for your new course at INTO University of Exeter. • The start date is published on your CAS Statement. If you This could take up to 40 days. It is a criminal offence to plan to arrive on a different date you must let us know. change educational providers before you have received your This is very important as we must inform the UK Border new visa from the Home Office. INTO University of Exeter will not be able to register you on the course unless you have Agency (UKBA) if you do not arrive on time. a valid visa, and will ask you to leave. 5
  • 6. Pre-departure guide 2010-2011 Arrival at the airport INTO airport taxi transfer If you would like us to meet you at the airport, please complete the attached ‘Airport Transfer Booking INTO University of Exeter can arrange for a local taxi Form’ on page 8 and return it to INTO. Payment firm to meet students on arrival at the airport and can be made by completing the attached credit take them directly to their accommodation. Payment card form on page 9 and faxing it to INTO at +44 for the transfer must be made seven working days (0)1392 264277. in advance. The costs are as follows: If you DO NOT WANT AN AIRPORT TRANSFER, you must still complete the ‘Arrival Details Form’ on London Heathrow airport £205.00 page 10 and email to INTO at into@exeter.ac.uk, or London Gatwick airport £225.00 fax to +44 (0)1392 264277. Bristol International airport £100.00 If you have booked an airport transfer, as you Exeter International airport £20.00 pass through immigration into the Arrivals Hall, you will see your taxi driver waiting for you holding an If you want to share a taxi from Heathrow to reduce INTO sign with your name on it. If you cannot find charges, you will still need to pay full fees seven days your taxi driver on arrival, DO NOT LEAVE the in advance however transfers will be refunded Arrivals Hall. PLEASE DO the following: accordingly (i.e. two students per taxi - £104; 3 or 4 1. Go to the Information Desk and ask them to make students per taxi - £85). an announcement asking the taxi driver for YOUR NAME, going to INTO University of Exeter, to Please note that if you are delayed in meeting come to the Information Desk. Wait there until the your taxi, either because your flight has been taxi driver arrives. delayed, or because of delays at UK immigration 2. Contact INTO on the Emergency Mobile or baggage collection, the taxi company will Telephone Number 07972 136198. charge ‘waiting time’ and this charge will be passed on to you. 6
  • 7. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Arriving at INTO University of Exeter YOU MUST INFORM US OF YOUR ARRIVAL accommodation you can email Sarah at DETAILS SO WE CAN MAKE ARRANGEMENTS s.l.pike@exeter.ac.uk or telephone her on FOR SOMEONE TO 01392 725352. MEET YOU. University accommodation Please note that you are to arrive no earlier than If you are staying in INTO accommodation, you must the weekend before your course starts. If you arrive on either the Saturday or Sunday before your do, you will need to make your own course starts. Details of where to go on arrival in accommodation arrangements. Exeter will be provided with your accommodation confirmation. On arrival you will be given your room If your flight is delayed, or you are delayed at the key, asked to sign your accommodation contract and airport and will therefore arrive on a date after the shown to your room. weekend prior to your course start date, then you It is important that you complete the Arrival should call either the INTO office number during office Details Form and return it to INTO, so that we hours or the INTO Emergency number at all other can make sure that the key to your times to inform us. accommodation is waiting for you. If you are arriving earlier than the weekend before your course Accommodation – when to arrive starts then you must make your own hotel and where to go arrangements until the Centre opens. Homestay accommodation Private accommodation If you have requested homestay accommodation, you Sourcing Private Accommodation: INTO is will be sent details of your accommodation by Sarah unable to assist you directly with the process of Pike, INTO’s Homestay Co-ordinator. As well as your finding private accommodation as this will be a host’s name and address, you will also receive a host legal agreement between yourself and the profile, telling you more about your hosts and some landlord. We can however provide a guide to finding information about what to expect when you are living private accommodation, which includes contact in homestay accommodation. If you have requested details for local letting agents and relevant websites. and paid for the taxi transfer service, your taxi will If you require this please email s.l.pike@exeter.ac.uk take you directly to your host. When you get there, you will be given information about how to find the INTO Centre and directions on how to get to the ‘Life’s great! Good accommodation, top notch University on the first day of your course. teaching and loads of fun activities. It doesn’t get It is important that you contact your hosts much better than this.’ to introduce yourself and also to let them know when you think you will arrive in Exeter, so that El Hannan Lee, they can make sure they are home to greet you. Malaysia When you arrive at your host’s home there will be instructions on what to do next. If you have any questions regarding homestay 7
  • 8. Pre-departure guide 2010-2011 ✁ Airport collection form Arrivals details form All students MUST complete this arrivals details form and return one week before your course start date by email to admissions.finance@into.uk.com or fax to +44 (0)1273 328595 / +44 (0)1273 329746 Section 1 Personal details Family name (surname) Other/given names (first name) Email address Mobile phone number INTO number (please refer to offer letter) Section 2 Arrival details into the UK and confirmation of accommodation Country flight departs from Date of arrival Time of arrival (am/pm) UK airport Terminal Flight number Name of airline Arrival date in Exeter Arrival time in Exeter Any special requirements Please make sure that you book a flight which arrives on the weekend before your course start date. If on arrival you require a taxi to meet you and will be staying in a hotel or other accommodation not arranged by INTO then please provide the address Section 3 Airport transfer booking Please tick one of the following boxes to show whether you would like a taxi to meet you at your UK arrival airport and take you to your accommodation £205 London Heathrow Airport £225 Gatwick Airport £100 Bristol International Airport £20 Exeter International Airport I do not require an airport transfer 8
  • 9. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 ✁ Section 4 If you will be under 18 on arrival and do not require INTO to meet you at the airport and arrange a transfer then the following section must be completed Name of person meeting the student: Address of person meeting the student: Mobile telephone number: Name of parent: Signature of parent: Date: Credit card form Payments over £50 by credit card are subject to a 2% surcharge and debit cards to a £1 surcharge. This will be taken from the card in addition to the amount stated in section 3 of this form. CREDIT CARD DETAILS To enable fees to be debited from your credit card, please complete the details below. VISA CREDIT MASTERCARD DEBIT If DEBIT, please specify type: Please note, the University will only accept transactions using the following cards: Mastercard, Visa, Solo, Maestro, Electron or Visa debit. Credit/debit card number / Card start date —— —— (mm/yy) / Card expiry date —— —— (mm/yy) Issue number Security code This is the last three digits of the code found on the back of your card. Cardholder name Billing address Please return this form by email to admissions.finance@into.uk.com or fax to +44 (0)1273 328595 / +44 (0)1273 329746 9
  • 10. Pre-departure guide 2010-2011 Money Currency Bank accounts Currency across the UK is the pound sterling (£GBP). If you are going to be here for longer than six months, One pound is divided into one hundred pence (100p). we strongly recommended you open a UK bank Notes are issued to the value of £50, £20, £10, and account, as soon as possible, after arriving in the UK. £5 and coins to the value of £2, £1, 50p, 20p, 10p, UK banks are open 9am to 4.30pm on weekdays 5p, 2p and 1p. Please note that £50 notes are very and some are open on Saturday mornings. If you bring uncommon and should be avoided as they can often a banker’s draft in sterling with you (payable to yourself) be the target of counterfeiters. We do not advise or arrange for it to be sent, then you can open an carrying large sums of cash with you on arrival. account at a bank after you have registered on your We recommend that you bring enough money course. It may also be useful to bring a letter from your with you to cover the first couple of weeks after your bank at home (or some other documentation) to arrival – no more than £250 in cash for your confirm your credit status. We will provide you with immediate needs should suffice. It is safer to bring further information and support on opening accounts large sums of money in travellers’ cheques, which can during your induction week. In order to open a bank be cashed in banks, post offices and airports but be account you will need the following: aware that there is often a minimum commission • Your passport charge. Please avoid carrying large sums of cash or • Proof you are a student – we will issue you with an keeping large amounts in your room for safety official bank letter after registration reasons. Credit and debit cards are widely accepted • Proof of address. in the UK, MasterCard (Access) and Visa credit cards For further advice on opening bank accounts in the being the most common. Diners Club and American UK, you can visit: Express are less so. You can withdraw cash from a www.ukcisa.org.uk/student/bank_account.php cashpoint machine (also known as an ‘ATM’) if you have a Personal Identification Number (PIN) for that Living costs card. You may want to inform your current bank that you are going to the UK and to ask if you can use It is estimated that a single student will need your card here. approximately £650 - £750 a month to meet their basic living expenses. This is just an indication and will alter depending on your lifestyle and spending habits. It is important to plan and budget your finances for living in the UK; it’s not just your course fees you need to think about. If you want help with planning and budgeting your finances, the following international student website may be useful: www.studentcalculator.org.uk/international/ index.asp 10
  • 11. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Orientation programme Induction programme At the start of your course you will receive a full induction (providing you arrive the weekend before the start date of the course). This will vary in length according to which course you will be studying and it is a great opportunity to meet staff and students ‘When I first came to Exeter the INTO staff were a and find out more about the University and the local great support to me. The events in the welcome week area. You should attend all sessions. The induction such as trips to Sidmouth and Topsham, Bowling, programme will usually include: Cream Tea and visits to the city centre helped me a lot. • Welcome talks I also found many friends from different nations of the • Information sessions with INTO Student Services, world.’ the Students’ Union, security staff • A test! Muhammad Umeed • Social activities Pakistan • A city orientation tour of Exeter • A campus tour. The following is an example time table for the September and January orientation programme. TIME MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 09.00 STUDENT SERVICES SOCIAL PROGRAMME TALK PRESENTATION 09.30 UNIVERSITY LIBRARY PRESENTATION 10.00 WELCOME FROM THE TALK FOR STUDENTS INTRODUCTION TO POLICE REGISTRATION CENTRE DIRECTOR UNDER 18 YOUR COURSE (IF APPLICABLE) 10.30 UNIVERSITY CAMPUS TOUR 11.00 MATHS TEST FOR INDEPENDENT FOUNDATION LEARNING STUDENTS (NOT ALL PRESENTATION PATHWAYS) 11.30 LUNCH 12.00 LUNCH 12.30 LUNCH LUNCH LUNCH 13.00 COURSE REGISTRATION 13.30 INFORMATION FAIR – LEARN ABOUT THE 14.00 ENGLISH LANGUAGE COURSE STUDENTS UNION, PLACEMENT TEST REGISTRATION CLUB AND SOCIETIES 14.30 15.00 EXETER CITY TOUR CREAM TEA RECEPTION 15.30 SPORTS AFTERNOON 16.00 16.30 EVENING BOWLING NIGHT BARN DANCE Students starting programmes not in September and January will enjoy a shorter orientation 11 programme
  • 12. Pre-departure guide 2010-2011 Registering for your course For registration purposes at the INTO Centre you will Once your UniCard is ready you can collect it from be required to provide original academic transcripts Reception two or three days after registration. and certificates, you must bring these documents UniCards have the user’s name and photo, expiry with you. date and a barcode with a number under it. The We need a passport photograph of you to barcode/number is encoded on the reverse of the prepare your INTO Student Card. The INTO Student card and this magnetic strip is used for building Card gives you access to the library, 24 hour access access control. The UniCard is issued to all staff and to the computer centre a range of student discounts students and serves as your library card. It will (e.g. for travel). To supply your photograph by email identify you as a member of the University and allows please attach a passport style photograph in jpeg you appropriate access to services and facilities. You format and send to into@exeter.ac.uk (please cc in can also use this card to get student discounts in c.j.hunt@exeter.ac.uk). Make sure your name and some shops. To use the University printers you need INTO Reference Number are clearly written in the to put money on your student card. You can do this subject/title of the email. We can also accept online at www.epay.exeter.ac.uk/printing. You must photographs that have been sent by post. If you send keep your card with you at all times. them by post then you should send two passport photographs with your name written clearly on the Registering for computer access back of each one. If we do not receive your Once you have your UniCard then you can register photographs before you arrive, it will take at for computer access. You can do this in different least five working days to prepare your UniCard. ways: During this time you will not be able to access • You can use the computer in Reception (Old computers, the internet or your emails. The INTO Library). Student Card acts as identification for you on • You can register online https://srs.exeter.ac.uk/ campus and you should keep it with you at all times. resource/itreg/index.php. It also acts as your library card and gives you 24 hour • You can visit I.T. services in the Main Library. access to the University computer rooms. 12
  • 13. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 “Three words jump into my mind when I think about life as an international student in Exeter; safe, equality and friendly. I never ever feel lonely.” Ji Yingjin China 13
  • 14. Pre-departure guide 2010-2011 Making the most of your first week On arrival we will provide you with a FREE SIM card Other things to remember: to use in the UK which also has one free international • Attend ALL your classes and tutorials. call on it, so you can call home and let your family • Always be on time! know you have arrived safely. This will give you cheap • Be prepared for your classes! rates to phone internationally and will be much • Care for others’ feelings and cultures. cheaper than your current SIM card or any other UK • Feel free to ask questions whenever you need to. network providers. • Join social events and sports clubs. There are lots Alternatively, you can always download Skype, a to choose from so ask the INTO staff. free computer programme that allows you to use • Keep your accommodation clean and tidy. your computer like a phone and place international • Overcome problems by sharing them with your calls for free to other Skype users. Depending on friends, teachers and INTO staff. your computer, web cameras are also supported. • Practise English as much as you can and in as Please remember that when you arrive in the UK many places as you can. you will have travelled a long way from home and • Your academic progress and your behaviour will although this will be an exciting time, please do always be monitored. remember that your family and friends may worry about you. REMEMBER to contact them and let them know that you are safe! 14
  • 15. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Social programme In addition to your academic study, INTO organises a Social events include: regular programme of activities designed to help you • Sports events make the most of your time in the UK. The social • Day trips to nearby cities. These trips will vary in programme includes trips to nearby cities (for price from £15-£25 depending on the place and example Bath, Bristol or Cardiff); sights of interest like also whether there are any admission charges Stonehenge and the Eden Project; local events such • Parties as the South West Festival of Food and Drink or the • Bowling. theatre; and other activities to encourage students to Some of the activities are free but some may have a socialise with each other and those at the University. small charge. Places for the coach trips will be limited Day trips are normally scheduled on a Saturday and so you must sign up and pay as early as possible. can involve 50 to 250 students. The sign up sheets will be kept in reception. Details of all the social programme events will be available on the student notice boards in the Centre. ‘I participated in many of the INTO social programme Some events will be based on the University campus, activities. I especially liked the day trips away because I others may require walking to the city centre which is got the chance to see many places that I probably about 15 minutes away. wouldn’t have seen if it hadn’t been organised for me. I also got to try a traditional cream tea.’ Nikos Giannakidis Greece 15
  • 16. Pre-departure guide 2010-2011 Health and safety Safety Healthcare The City of Exeter, despite being located amidst the If you are on a course lasting six months or more you largely rural environment of the South West, suffers can get most health care free of charge from the many of the problems of the modern urban National Health Service (NHS). This applies from the environment. Whilst the City is generally a safe place, first day of your stay in the UK. If you are from a it would be unfair to deny that incidents involving country with a reciprocal agreement with the UK, you personal safety do occasionally happen. will be covered for hospital treatment even if your The most effective way to minimise the risk of course is less than six months, but generally only if attack is by taking sensible precautions. Most people the need for your treatment arose after you came to already do this as part of their everyday lives, often the UK. All EEA countries are covered. If drugs are without realising it. Try to avoid walking alone at night. prescribed by a general practitioner or family doctor, If you often walk home in the dark, get a personal a prescription charge is made per item - currently attack alarm. These can be purchased at the INTO £7.10. If you are not eligible for free health care we Centre on arrival. cannot guarantee that the University Health Centre or your doctor will provide this for you, but you will still Cash and credit cards/personal be given free emergency treatment (but not free possessions follow-up treatment or hospitalisation). Full details on A thief only needs a moment to make off with your how to register with a doctor (GP) will be available on valuables. Cash is a favourite target for thieves, so try arrival; there is a Student Health Centre on Campus. to avoid carrying large amounts. If your credit card is Dentists: If you are eligible for NHS treatment you stolen, inform the card company immediately. If you will be eligible for treatment from a dentist accepting delay reporting the loss, it could lead to a crime being NHS patients. Please note that dentists accepting committed in your name, as a thief could make new patients are extremely limited. fraudulent use of your card. Thieves can use credit Opticians: Eye tests are available at opticians, cards for over the counter and telephone purchases. which can be found on the High Street. You will have Never carry the personal identification number (PIN) to pay a charge of around £25 for an eye test. You with your cash dispensing cards. Sign new plastic will need to pay for lenses and frames which cost cards as soon as they arrive and cut up old ones from £35 upwards. when they expire. 16
  • 17. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Key contacts, useful numbers and websites IMPORTANT PHONE NUMBERS The INTO office number from 08.30hrs to 17.30hrs Monday to Friday is 01392 264282 The INTO emergency number for use outside office hours is 07972 136198 If you have problems at passport control, please contact one of the following numbers: • Immigration Advisory Service (IAS) for free advice: 020 79671200. Web: www.iasuk.org Exeter taxi firms Gemini (01392) 666666 (INTO’s preferred company) Capital (01392) 433433 1st Call (01392) 661122 Dartline (01392) 422888 IMPORTANT: Keep these numbers with you at all times while in the UK, and when travelling from the UK to your home country Websites INTO University of Exeter Home Page: www.intohigher.com/exeter University of Exeter Home Page: www.exeter.ac.uk University of Exeter Students’ Guide: www.exeter.ac.uk/international Facebook: search for our group using “INTO University of Exeter” Useful websites for information about living in the UK: • UK living and culture: www.britishcouncil.org • UK weather: www.bbc.co.uk/weather/ukweather • International Student Calculator: www.studentcalculator.org.uk/international • Food: www.tesco.com/pricecheck • Books: www.bookshop.blackwell.co.uk; www.amazon.co.uk • UKCISA: Opening a Bank Account: www.ukcisa.org.uk/student/bank_account.php • National Health Service: www.nhs.uk/Pages/HomePage.aspx • Keeping healthy: A Practical Guide to Medical Services: www.ukcisa.org.uk/student/info_sheets/keeping_healthy.php • For more information about Exeter Council Tax charges see www.exeter.gov.uk/index.aspx?articleid=800 17
  • 18. Pre-departure guide 2010-2011 Maps Exeter city centre University of Exeter Streatham Campus Prince Charles Rd n Rd Unio Rd les a W e of Princ d bo y R Black St David’s station Exeter central station Bus and coach station Harlequins shopping centre Princesshay University of Exeter shopping centre Bomb Guilhall St Luke’s Campus shopping centre Exeter Cathedral ay R d Heavitre e Rd Fr o g St EXETER CITY B arn f i e l d R d CENTRE Quay Ho llo t w Royal Devon and ay c kS S County Hall Exeter hospital wi t A l p h in g Co ton To ps St ha m Rd 18
  • 19. In case of emergency call +44 (0) 1392 264282 (08.30–17.30) or +44 (0) 7972 136198 Campus map INTO university residence 2 7 6 INTO University of Exeter 1 4 8 3 5 10 9 Key AcAdemic/sociAl/non-residentiAl 1 into university of exeter cAtered residence 2 into university residence self-cAtered residence PedestriAn route to cAmPus ADMINISTRATION/SOCIAL P PArking 3 northcote house t tennis courts InternatIonal StUDent SUPPort offIce footPAth 4 exeter northcott theAtre • Bus stoP one-wAy 5 6 shoPPing centre sPorts PArk 7 tennis centre UNIVeRSITy ReSIDeNCeS 8, 9, 10 19
  • 20. INTO University of Exeter University of Exeter The Old Library Prince of Wales Road Exeter EX4 4SB United Kingdom T: (+44) (0) 1392 264282 F: (+44) (0) 1392 264277 E: into@exeter.ac.uk www.intohigher.com/exeter © INTO University of Exeter LLP, June 2010. All content published in this document is believed accurate at time of publication. INTO reserves the right to alter details of all aspects of its operation without notice. INTO University Partnerships Limited is a limited company registered in England and Wales, registered number 05507863. Registered office: 102 Middlesex Street, London E1 7EZ University of Exeter education provider sponsor number EFMMCWWY2