4th Quarter and Full Year 2015 Global ISG Outsourcing Index® Infographic

1. ISG Outsourcing Index®
:
Industry finishes 2015
on high note; ACV at
highest quarterly level in 4 years
4Q15 ACV
at all-time high; but ACV
Trend of smaller, shorter deals continues
Avg. ACV
Deal volume in 2015 8%
5%, to $7B, fueled by 9 mega-deals
20% (2012-2015)
Avg. duration 15% (2012-2015)
Asia-Pac
EMEA
Americas
Manufacturing
Travel/Transport, Retail
Energy,
Biz Serv, Retail
Manufacturing,
Pharma
industry growth(fy)global
FY15 Broader Market
Contract Award Trends
17%, to $3.9B 5
9%
6%
4%
EMEA ACV
4Q15 Domain Growth Leader
4Q15 Regional Growth Leader
mega-deals
fuel growth
The ISG Outsourcing Index® provides a quarterly
review of the latest sourcing industry data and trends
for clients,service providers,analysts and the media.
For more than a decade,it has been the authoritative
source for marketplace intelligence related to
outsourcing transaction structures and terms,
industry adoption,geographic prevalence and
service provider performance.
12%
15%
FY ITO ACVITO ACV
as more infrastructure
moves to the cloud
More enterprises are
sourcing than ever before;
lower cost of services
spurs higher usage.
Fast-changing digital
economy demands shorter
deals at lower cost.
New scope ACV
Restructured ACV
BPO ACV
(on record volume)
To view the full ISG Outsourcing Index®
results, click here.
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