Overview of the ITS department's projects, services, and staff. A look at our areas, including IT infrastructure, eresources management, digital library services, and admin & communication.

1. What the &*%$ are they
up to in ITS?
June 6, 2013 | Blackburn Room | Robarts Library

2. IT Infrastructure & Network Services
Servers
Storage
Networks
Graham Stewart
Steve Baroti
Tarrah Gledhill
Raymond Tsang
System
applications
System
monitoring
Staff
workstations
Alex Cheng
Stephen Hong
Reg Matson
Backup &
recovery

3. E-resources, Sirsi & Metadata Mgmt
Sirsi and
Workflows
Wenran Zhang
Raymond Tsang
Yvonne Ramcharan
Library catalogue
Endeca,
Summon
Metadata
management
and integration
Marlene van
Ballegooie
Bilal Khalid
Marc Lalonde
Richard Hydal

4. Digital and Library Web Services
Library web sites
M
Discovery layer
design
Marc Lalonde
Gordon Belray
Richard Hydal
Andrew McAlorum
Web design and
content
repositories
Digital project
development
Ken Yang
Bilal Khalid
Paul Armstrong
Rare and special
collection
digitization

5. Scholarly Communications
Scholarly Communications
T-Space
institutional
repository
Rea Devakos
Andrew McAlorum
Focus on
Research
faculty profiles
Journal
Production
Systems
Sarah Forbes
Sean Zhao
Open Conference
Systems

6. Administration & Communications
Administration
Communications
Sian Meikle
Yvonne Ramcharan
Lisa Gayhart
Digital usage
assessment
Web design
Print design
Gordon Belray
Maureen Morin
Publication design

7. And needing no introduction...

8. Digital Communications

9. Library Sites

10. Library Sites

11. Library Sites

12. Library Sites

13. Library Sites

14. Library Sites
Accessibility for Ontarians with
Disabilities Act (AODA)
Jan. 1 2014

15. Library Sites

16. Library Sites
It's back!

17. eResources
Sirsi/Dynix's Symphony 3.4.1

18. eResources
Priorities: maintain and monitor ILS servers and Oracle

19. eResources
Keeping the system up to date

20. eResources
Integrity and security

21. eResources
Dealing with data

22. eResources
Customized support for Sirsi ILS

23. eResources
The odds and ends of ILS: experience over the years

24. Core Library Services
● Catalogue SIRSI
● eResources Serial Solutions
● Discovery Layer Endeca, Summon

25. Sirsi Catalogue
● Maintenance
○ RDA, Serials concatenation, cleanup...
● Custom requests
● Data export for other services
○ Endeca, Browse Search, Request Item...
● Numbers
○ 7.3 million bib records, 11.2 million item records, 1.5
million e-resources

26. Serials Solutions
● Activating incoming titles
● Loading Serials Solutions MARC into Sirsi
● Daily catalogue updates to Summon
● Troubleshooting access issues
● Managing digital rights information
● Other services
● Numbers
(soon)

27. Discovery Layers
● Library Catalogue
○ Endeca
○ Browse Search
○ Enriched Content
● Article Search
○ Summon
○ Using Summon API

28. Catalogue Redesign
Com
Fall!
g this
in
● New features
● Faster and cleaner
● Responsive and
accessible
Get a sneak peek!
utl-catalogue@library.utoronto.ca

29. Digital Projects Development
We collaborate with faculty to publish their research
and data online, and build custom applications to
support their research.

30. Digital Collections
http://library.utoronto.ca/digital-collections

31. Digital Humanities
Using computational tools to do the work
of the humanities. - John Unsworth
●
●
●
●
●
Open standards, open source,
open access
Custom applications for the
study of traditional humanities
objects
Digital publishing
Visualization
Community

32. Digital Humanities
2011/2012
2012/2013
Soviet Samizdat Periodicals
http://samizdat.library.utoronto.ca
DEEDS
Documents of Early England
Data Set
British Armorial Bindings
http://armorial.library.utoronto.ca
Representative Poetry Online
http://rpo.library.utoronto.ca
Jackman Humanities Institute
http://humanities.utoronto.ca
REED
Records of Early English
Drama

33. Digital Curation
Digital Preservation + Data Curation = Digital Curation
=
http://heritage.utoronto.ca

34. Digital Projects Management

35. Scholarly Communications
Suite of Services:
● OCS
● JPS
● T-Space
● Focus on Research
http://guides.library.utoronto.ca/scholarlycommunication

36. T-Space
http://tspace.library.utoronto.ca

37. Focus on Research
http://focus.library.utoronto.ca

38. IT Infrastructure and
Network Services
Steve Baroti
Tarrah Gledhill
Graham Stewart

39. Is the system
running?!?

40. Providing technology
to enable users.

41. => Library staff
=> University community
=> OCUL community
=> 100,000s of users worldwide
Photo: Gordon Belray

43. 1. Twelve networks in
seven library buildings.
=>
=>
=>
=>
=>
=>
=>
Gerstein
Earth Sciences
Math
Engineering
Media Commons Vault
UTL@Downsview
Robarts (six!)

45. 2. Servers
=> 300+
=> Staff workstation support
=> Web / database / application
=> Servers to manage servers

47. 3. Storage
=> 550 TB
=> Library and Scholars Portal data
=> Massive future plans: > 1 petabyte

48. 4. Application Scaling
Load
balancing
User
HAProxy /
Keepalived
HAProxy /
Keepalived
IP
Varnish
Varnish
Varnish
XCache
Application
Varnish
XCache
XCache
XCache
Apache
& PHP
Apache
& PHP
Apache
& PHP
Apache
& PHP
Memcached/
Keepalived
Storage
IP
Memcached/
Keepalived
MySQL
IP
MySQL
Database

49. 5. Open Source Software

50. 6. Metrics

51. 7. Backup and
disaster recovery.
One Petabyte:
local and offsite

52. 8. Website Security
internet
firewall
security
modules
log
server
web server
databases

53. 9.
OCUL UTL ScholarsPortal

54. 10. Server Virtualization
Source: http://www.techcrates.com/use-of-virtual-servers/

55. Server Virtualization
Source: http://www.techcrates.com/use-of-virtual-servers/

56. Server Virtualization
Source: http://www.theregister.co.uk/2012/03/26/opscode_funding_chef_momentum/

57. 11. Automation / Configuration Management
Source: http://en.wikipedia.org/wiki/File:ConfiurationActivityModel.png

58. 12. Data Centre
Photo: Gordon Belray

59. Data Centre
Photo: Gordon Belray

60. ITS Help Desk
Who are we?
Computer Systems Specialists (CSS):
Stephen Hong, Alex Cheng and Reg Matson
Team Lead: Tarrah Gledhill

61. ITS Help Desk
What we are not: Information Commons Help Desk

62. ITS Help Desk
What we are: facilitators!

63. ITS Help Desk
What we do:
● Provide a consistent Windows desktop experience from
●
●
●
●
any central Library computer
Keep your data secure
Backup your data centrally for you
Provide shared storage for Departments and Projects
Provide you with the IT tools to get your job done

64. ITS Help Desk
● When you call, we will answer!
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Supported business hours:
Mon – Fri: 8:30 a.m. to 7 p.m.
Sat: 9 a.m. to 5 p.m., Sun: 11 a.m. to 5 p.m.
Holidays: 9 a.m. to 5 p.m.
● New email address and issue tracking
○
○
email: ITShelp@library.utoronto.ca
software: Jira
● Frequently asked questions

65. ITS Help Desk
What we can do for you ...
●
●
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●
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Assist you with any help you need with your ITS supported library staff
computer (laptop or other mobile device).
Regularly apply software and security updates to library staff computers.
Install / uninstall / troubleshoot software on your staff computer or laptop.
Provide Remote Desktop access to your computer.
Create and unlock Library Domain user accounts and reset passwords.
Setup self install permissions on your Library staff computer.
Equipment bookings, laptop and projector setup for meetings.
Computer moves; to a new location, repositioned on your desk, cable
detangling.
If you are not sure who to contact, contact us, we are here to help.

66. Design and Online Repositories

67. Design and Online Repositories
Library
Catalogue
RWD
Accessible

68. Design and Online Repositories
Library
Catalogue
Record Details

69. Design and Online Repositories
Library
Catalogue
Custom format
icons

70. Design and Online Repositories
Library Sites
(Drupal)

71. Design and Online Repositories
Develop unifying theme while promoting individual identity of library

72. Design and Online Repositories
Customized internal sites
Libraries Advancement Boundless Knowledge
Photography - graphics - layout

73. Design and Online Repositories
Photography
heritage.utoronto.ca
Large internal collection of UTL/UofT
photographs
Creative Commons license
Also available on network map by request

74. Design and Online Repositories
Digital Humanities
Representative Poetry Online
rpo.library.utoronto.ca
Styles based on printed
anthologies

75. Design and Online Repositories
Digital
Humanities
Soviet Samizdat Periodicals
samizdat.library.utoronto.ca
British Armorial Bindings
armorial.library.utoronto.ca
DEEDS
deedsdev.library.utoronto.ca

76. Design and Online Repositories
Digital Signage
Floor Directories
Fisher
Media Commons
- more to come!

77. Design and Online Repositories
FADIS
Federated Academic
Digital Imaging
System
14 partner institutions
Fine Art content
management system
and teaching tool

78. Design and Online Repositories

79. Design and Online Repositories
MyMedia
Free university wide hosting
and streaming of video and
audio content
permanent play links
embed code

80. Graphic Design
Print and digital materials for
library events & services
● posters
● web graphics
& css
● invitations
● handouts
● banners
● buttons
Request support via communications libguide.

81. Graphic Design
Print & digital library newsletters

82. Graphic Design
Support for
Library
Advancement
● fact sheets
● event handouts
● print ads

83. Graphic Design
Support for Faculty / Departments
● web graphics & css
● print publication support (book cover
design, image prep for print)

84. Coming next...
● Communication
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ITS website
Help desk software
Metrics and analysis
Advisory committee
● Scaling up
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○
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Responsive accessible web design
New digital projects: DEEDS, RPO anthology
New looks: T-Space, OCS, JPS
Digital preservation, data curation and cloud storage

85. Questions?
Information Technology Services
Robarts Library, 7th Floor
itshelp@library.utoronto.ca
Provide feedback to new catalogue redesign:
utl-catalogue@library.utoronto.ca