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Service Work – Skills, Professions, Occupations - and Innovation Barbara Jones & Ian Miles
This seminar ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Features of Service Work ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],http://www.eurofound.europa.eu/ewco/surveys/index.htm
Gender & Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – & often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half – more than 2/3
More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but  all  sectors feature both types of work
Even More from EWCS 2005 SOME Service Sector work involves scope to learn and be creative
Summary: Features of Work across   Different Sectors, Europe 2005
Features of Work across   4 Occupational Groups Europe 2005 – deviations from overall average for employees KIS work Own ideas New Things Complex Monotonous Unforeseen problems Use Internet  Use computers Nonemployees
Ten Generic Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
UK 2001 – basic skills -1.0  -0.5  0.0  0.5  1.0
UK 2001– Communication Skills,  -0.5  0.0  0.5
UK 2001 – three skill sets -0.5  0.0  0.5
In all of these studies ,[object Object],[object Object]
Sectors    Jobs ,[object Object],[object Object],[object Object]
ISCO – international standard classification of occupations 1: legislators, senior officials & managers 2: professionals 3: technicians & associate professionals 4: clerks  5: service workers & shop & market sales workers  6: Skilled agricultural & fishery workers  7: craft & related trades workers  8: plant & machine operators & assemblers  9: elementary occupations  0: armed forces.
Occupations by Sector CEDEFOP data, ISCO categories across major sectors in EU
Service Workers – more IT, less machinery - EWCS
Working with nonemployees – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
Working with IT – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
Features of work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
Complex/ monotonous work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
Creativity/ learning at work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
Summary: Features of Work across   Different Occupational Groups, Europe 2005
From UK survey report: ,[object Object],[object Object],[object Object]
Skills in occupations ,[object Object],[object Object],[object Object],Each can be possessed and exercised to various levels of depth
Skill  profiles ,[object Object],[object Object],[object Object],Each can be possessed and exercised to various levels of depth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Generic Skills ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Petersen et al
Technical Skills - example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Petersen et al
Literature on Skills Trends ,[object Object],[object Object],[object Object],[object Object]
Over to Barbara!

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Work Skills Occupations and Innovation 2010 Ser Inn Bman62052 4

  • 1. Service Work – Skills, Professions, Occupations - and Innovation Barbara Jones & Ian Miles
  • 2.
  • 3.
  • 4. Gender & Full/Part-time composition of Employment – ECWS 2005 Services are more feminised – & often have substantial part-time work http://www.eurofound.europa.eu/ewco/surveys/
  • 5. Data from European Working Conditions Survey 2005 Service Sector work – more liable to be dealing with customers More than half – more than 2/3
  • 6. More from EWCS 2005 SOME Service Sector work is VERY IT-intensive – but not Hotels
  • 7. Yet More from EWCS 2005 SOME Service Sector work is highly complex, some quite monotonous – but all sectors feature both types of work
  • 8. Even More from EWCS 2005 SOME Service Sector work involves scope to learn and be creative
  • 9. Summary: Features of Work across Different Sectors, Europe 2005
  • 10. Features of Work across 4 Occupational Groups Europe 2005 – deviations from overall average for employees KIS work Own ideas New Things Complex Monotonous Unforeseen problems Use Internet Use computers Nonemployees
  • 11.
  • 12. UK 2001 – basic skills -1.0 -0.5 0.0 0.5 1.0
  • 13. UK 2001– Communication Skills, -0.5 0.0 0.5
  • 14. UK 2001 – three skill sets -0.5 0.0 0.5
  • 15.
  • 16.
  • 17. ISCO – international standard classification of occupations 1: legislators, senior officials & managers 2: professionals 3: technicians & associate professionals 4: clerks 5: service workers & shop & market sales workers 6: Skilled agricultural & fishery workers 7: craft & related trades workers 8: plant & machine operators & assemblers 9: elementary occupations 0: armed forces.
  • 18. Occupations by Sector CEDEFOP data, ISCO categories across major sectors in EU
  • 19. Service Workers – more IT, less machinery - EWCS
  • 20. Working with nonemployees – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
  • 21. Working with IT – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
  • 22. Features of work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
  • 23. Complex/ monotonous work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
  • 24. Creativity/ learning at work – by occupation 9: ELEMENTARY OCCUPATIONS 8: PLANT & MACHINE OPERATORS & ASSEMBLERS 7: CRAFT & RELATED TRADES WORKERS 6: SKILLED AGRICULTURAL & FISHERY WORKERS 5: SERVICE WORKERS & SHOP & MARKET SALES WORKERS 4: CLERKS 3: TECHNICIANS & ASSOCIATE PROFESSIONALS 2: PROFESSIONALS 1: LEGISLATORS, SENIOR OFFICIALS & MANAGERS
  • 25. Summary: Features of Work across Different Occupational Groups, Europe 2005
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.

Notas del editor

  1. data, which confirm that KISA professions are engaged in the more complex, demanding, and knowledge-intensive forms of work. The CEDEFOP (2008) study suggests that these types of occupation will be become more prevalent in future years, as a result of structural change in the economy (growing importance of services) and in industries (growing importance of KISA work).