http://www.ibm.com/smarterplanet/us/en/smart_grid/nextsteps/index.html?cmp=agus_cxosp2gridsol-20100426&cm=o&csr=futureofenergy&cr=slideshare&ct=usbrb401&cm_mmc=agus_cxosp2gridsol-20100426-usbrb401-_-o-_-futureofenergy-_-slideshare
Energy and utilities organizations must empower consumers by providing them with near real-time, detailed information about their energy usage. Enabling these new capabilities can boost customer satisfaction.