This is the full slidedeck of our Smartees Webinar on the Chief Consumer Officer (5 June 2014).The presentation introduces you to the Chief Consumer Officer and elaborates on why it is important to be consumer-centric in this rapidly changing world and describes the 5 step journey towards becoming such a company that thinks outside-in. All illustrated with examples from companies and brands from around the world (a.o. eBay, Heinz, PepsiCo, Sanoma). Presentation by Tom De Ruyck (Managing Partner & Head of Consumer Consulting Boards).