This document discusses the importance of infrastructure planning, operation, and maintenance for bus rapid transit (BRT) systems. It states that planning alone is not enough and all three are a compulsory package to improve public transportation services and attract passengers over time. The document describes how planning considers both existing and future demand, operation integrates infrastructure to support bus services, and maintenance through scheduled budgeting is critical for quality service delivery and evaluation. It concludes that poor planning, operation and maintenance can obstruct fleet operations, reduce service quality, decrease public perception of BRT, and reduce financial performance of the system.