Basic presentation on the model of Virtual Warmth that Info.nl developed.

1. From Hypertext to Multi Dimensional Virtual Warmth

2. From surfing to using

7. Drivers Virtual Warmth hypermedial consumer my network is my life mature online service dialogue conversion

8. an online dialogue on the road to result (Pro-active) support The 5 fundaments of Virtual Warmth The context influences the route A product taillored The whole is a rich experience

9. Service options influenced in network Support from experts from the supplier or from the network The network and Virtual Warmth The context includes the activities in the network

11. interaction now

12. asynchronous interaction

13. asynchronous interaction multi dimensional one service, multiple channels

14. asynchronous interaction meta-information stipulates relevance

15. asynchronous interaction clusters equivalent information

16. asynchronous interaction The network enriches profile continuously updated from the usage all media

17. Asynchronous Multidimensional Interaction Dashboards as Rich Internet Applictations Scripting of experiences approach:

18. from driven-by-structure to driven-by-profile profile by usage in network usage and user central maximal conversion relevance is key

19. Antoniesbreestraat 16 1011 HB Amsterdam 020 530 9100 www.info.nl Iskander Smit | [email_address] more information: