This document provides an overview of key operations considerations for a business plan, including resources, systems and procedures, product delivery, health and safety, quality, and sustainability. It addresses the main resource requirements of premises, equipment, supplies, and staff. It also discusses systems for order processing, bookkeeping, and communications. Health and safety legislation and standards are outlined. Finally, it introduces sustainability, environmental protection, and the role of information technology.

1. Information
• Fire & Safety procedures
• Toilets
• Refreshments
• Mobile Phones
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2. • Provides the key information to help you prepare the operations
section of a business plan
• Identifies the resources you will require to set up and run a business,
namely: premises, equipment, supplies and people
• Considers the advantages and disadvantages of working from home
• Provides information on systems and procedures
• Identifies the key factors that need to be taken into account in the
production process
• Provides information on environmental standards and sustainability
• Provides information on health and safety
• Introduces the concept of quality
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3. Overview of Operations
• Resources
• Systems and procedures
• Delivery of products/services
• Health and Safety
• Quality
• Sustainability
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4. Overview of Operations -
Resources
Whatever kind of business you operate, certain resources will
be necessary in order to set up and run your business effectively.
The main ones are equipment, premises, supplies/materials and people.
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5. Resources –
Premises
Types of Premises
• Managed workspace
• Factory units
• Rented office
• Retail outlet
• Working from home
• Workshop
• Incubation units
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6. Resources –
Premises
Tenure Agreements and Regulations
Building and Legal Tenure Agreements
Regulations
• Health & • Lease
Safety • License
• Fire Regulations • Purchase / Freehold
• Building Control
• Planning
Permission
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7. Resources –
Premises
Working from Home
Advantages Disadvantages
• Cost effective • Professionalism
• Time saving • Planning permission
• Tax advantages • Food hygiene /
• Flexible working environmental regulations
hours • Agricultural buildings –
• Friend & Family change of use
assistance • Capital gains tax
• Environmentally implications
friendly • Interruptions
• Distractions
• Motivation
• Isolation 7

8. Resources –
Premises
Decision factors
• Location • Accessibility
• Image/signage/ • Costs
fixtures & fittings • Regulations/legal
• Size/layout/storage requirements
/alterations • Broadband
• Parking/security connectivity
• Technical needs
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9. Resources –
Equipment
Your Requirements
• Office equipment • Tools
• Computers/ICT • Vehicle
equipment
• Machinery/equipment • Fixtures and
fittings
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10. Resources –
Supplies & Stock
Supplies – Stock
Types Key Factors
• Stock • Stock control
• Materials • Working capital
• Packaging • Demand/supply
• Suppliers
• Credit terms
• Quality
• Waste control
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11. Resources –
People
Planning to employ
• Recruitment and
selection
• Job roles and
{
working times
Employing Staff & • PAYE System
Assessing costs
• Insurance
• Health and Safety
• Recognition for a
job well done
• Employee Cover
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For further information, contact www.hse.gov.uk or telephone 0845 345 0055

12. Resources –
People
Productive Time
Productive time is when you are providing the
actual service or making your product.
Example
30 Hours per week x 48 Weeks
per year
= 1440 productive hours per
annum
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13. Resources –
People
Legal and Regulatory Requirements
Discrimination on grounds of race, nationality, gender,
sexual orientation, disability, religion, marital status,
pregnancy, parental responsibilities, age, philosophical or
political belief is illegal.
Three Key Areas to remember!
1. Equal opportunities
2. Employee rights
3. Pay & tax
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14. Overview of Operations – Systems
& Procedures
Types of Systems
• Filing • Word processing /
databases /
• Order processing spreadsheets
• Book-keeping • Internet
• Enquiry • Production systems
handling/recording
• Evaluation and
• Incoming and monitoring
outgoing mail
• Communication
systems 14

15. Overview of Operations – DELIVERY
OF PRODUCTS & SERVICE
Communication Systems
• Telephones • My Space
• Mobile Phones • Facebook
• Emails • Answerphone
• Internet • Fax
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16. Overview of Operations – Health
& Safety
As an employer you are legally responsible for the safety and
wellbeing of your employees while at work.
Legislation & Regulations
• The Health & Safety at • The Provision and Use
Work Act (1974) of Work Equipment
• The Management of Regulations (1998)
Health & Safety at • The Factories Act
Work Regulations (1999) (1961)
• The Fire Precautions • The Offices, Shops and
Act (1971) Railway Premises Act
(1963)
www.hse.gov.uk
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17. Overview of Operations –
Health & Safety
Health and Safety Requirements
If you are self-employed If you are an employer you
you must ensure as far as must ensure that as far as
reasonably possible that it is reasonably possible
nobody is exposed to │ that employees are not
health and safety risks as subjected to health and
a result of your activities. safety risks.
www.hse.gov.uk
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18. Overview of Operations –
Meeting the Legal Standards
Meeting the Standards
• Contact your local • Have an accident
HSE office report book
• Identify relevant • Display health and
legal standards safety information
• Have a written • Use protective
statement of clothing and
general policy equipment
• Identify risks at
work
For tips on how your business can implement an effective health
and safety policy visit www.hse.gov.uk/business/must-do.htm. 18

19. Overview of Operations
Quality – an introduction
Why Quality?
• Increases • Improves
customer quality of
satisfaction product or
service
• Reduces errors
• Sets standards
• Improves
business • Increases
performance efficiency
• Saves time
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20. Overview of Operations
Sustainability
Sustainability & Environmental Standards
• Air Pollution • Hazardous
substances
• Energy use
• Noise & nuisance
• Land reclamation
• Plant protection
• Water &
Effluent control • Carbon emissions
• Waste
management
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21. Overview of Operations -
Sustainable Development
Sustainability Development
Sustainable development is a commitment your business can make to
protecting the environment by working sensitively at all times and
conserving valuable resources.
Where to go for further information?
• Top ten environmental tips for small and medium size
enterprises www.the-environment-council.org.uk
• Sustainable Development – standards
Green Dragon Standard: www.wales.groundwork.org.uk
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22. Overview of Operations -
INFORMATION &
COMMUNICATION TECHNOLOGY
The right Information & Communication Technology (ICT)
can support your business in many ways:
• Selling over the • Point of sales system
internet • Video conferencing with
• Online ordering suppliers/customers
• Online banking • Accounting system
• Market research • Payroll system
• Sourcing new suppliers • Stock control
• Completing online tax • Marketing your business
returns
• Emailing suppliers and
customers 22

23. Overview of Operations -
Terms & Conditions
• What is legal and what isn’t
• What is valid and what isn’t
• What to tell your customers
• When to tell them
• How to tell them
• The battle of the forms
• If in doubt consult a legal specialist
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24. ANY
QUESTIONS?
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