The changes emerging in the finance and accounting (F&A) function are giving a new shape to the market, offering new opportunities for both enterprises and providers. No longer is F&A outsourcing just about cost and risk reduction, it is becoming a means to transform operations.
2. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
The changes emerging in the finance and accounting
(F&A) function are giving a new shape to the market,
offering new opportunities for both enterprises and
providers. No longer is F&A outsourcing just about
cost and risk reduction, it is becoming a means to
transform operations.
3. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
1
2
AN EYE ON PROCESS
TRANSFORMATION
THE FORECAST
IS ‘CLOUDY’
F&A processes will be seen
as a way to improve
financial performance and
transform the function
An uptake in cloud offerings
will increase the propensity
to automate and outsource
F&A processes
4. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
3
4
LOOKING FOR HYBRID
F&A SERVICES
TRANSFORMATION
‘IN ONE BOX’
Enterprises will look to
consolidate the outsourcing
of both transactional and
high-end processes
Enterprises will prefer
working with providers who
can support both IT and BPO
transformation
5. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
5
6
THE ‘ENGINE ROOM’
FOR TRANSFORMATION
NEARSHORING
ON THE RISE
With an end-to-end view of
finance functions, BPO
providers will play a key role
in transformation programs
The right talent at the right
locations will be key to
language-dependent and
high-end processes
6. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
7
8
THE NUMBERS
DON’T LIE
PERFORMANCE HINGES
ON ANALYTICS
Enterprises not content
with ‘meeting SLAs’ will turn
to F&A benchmarking
for process metrics
F&A process analytics
will provide a holistic view
of the finance function’s
performance
7. TRENDS 2014
THE FINANCE AND ACCOUNTING BPO
COLLECTION
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