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Activation Guide
Intel® vPro™ Technology




SMB Intel® vPro™ Technology Activation Guide
for the Self-Administered SMB Intel vPro Technology Activation Program


Purpose of this Guide
Desktop and notebook PCs based on Intel® vPro™ technology              The purpose of this Activation Guide is to
have become the business standard for small- and medium-               walk you through a full activation of Intel
size businesses. Their industry-leading performance1 and built-        vPro technology at an actual customer.
in, hardware-based manageability and security features2 make          “Activation” is defined as:
them the natural choice for your customers, whether you are
providing managed services or PC deployment services.                  • Setting up Intel vPro technology-based PCs (desktops
                                                                         or notebooks) and configuring the necessary settings
But to get the full benefit of deploying PCs based on Intel vPro
                                                                       • Integrating the Intel vPro technology-based PCs
technology – in terms of service revenue and customer satis-
                                                                         with your existing management console software
faction – you need to take advantage of Intel vPro technology’s
                                                                         (e.g., Level Platforms, N-able, etc.)
advanced capabilities. Intel vPro technology’s unprecedented
functionality for improved asset discovery, optimized mainte-          • Utilizing at least one Intel vPro technology Use Case
nance and management, and remote diagnosis and repair give               to remotely manage the PCs
you the power to increase the efficiency and effectiveness
of your service delivery. You can service more customers with
your existing resources, deliver advanced PC management, and
better protect your customer’s business processes and data.        Target Audience of this Guide
                                                                   This guide and the Self-Administered SMB Intel vPro
The key to these powerful functions is to utilize specific
                                                                   Technology Activation Program are intended for:
“Use Cases” – PC management and maintenance scenarios
that leverage Intel vPro technology functions to deliver           • Managed Service Providers who already hold a license for a
improved PC management and operations. Understanding                management console software application
and using these Use Cases allow you to reduce cost, maxi-
                                                                   • PC Deployment Services Providers that integrate PCs into
mize value delivered, and build customer satisfaction. The
                                                                    their customers’ PC management applications
Use Cases are summarized in the adjacent table.


Not taking advantage of these Use Cases can
mean foregoing margin, revenue, and account
influence that could be yours.
Table 1. Use Case Table†. Getting the Most Revenue, Margin, and Customer Satisfaction
from Intel® vPro™ technology-based Management
    Category              Use Case                                Business Value                   Details2
    Discover and          Secure Access                           • Increased speed of service     • Simplifies configuration and reconfiguration of Intel® AMT
    Monitor                                                       • Increased efficiency             settings and makes the process remote while maintaining
                          Configure/reconfigure                                                      process security
                          settings                                • Lower cost for you
                                                                  • Higher security for your
                                                                    customer
                          Remote monitoring                       • Increased speed of service     • Simplifies system monitoring by making the process
                                                                  • Increased efficiency             remote
                                                                  • Fewer problems to fix          • Increases visibility into the infrastructure through
                                                                                                     intelligent presentation of systems status
                                                                  • Higher customer productivity
                          Alerts (Intel® vPro™                    • Fewer problems to fix          • Helps you remediate issues before they become
                          technology and Windows*)                • Higher customer productivity     problems – issues such as hard drive health, failed
                                                                                                     fans, and memory problems
    Manage and            Asset management                        • Lower cost for you             • Automates hardware and software inventories
    Maintain              (inventory)                             • Lower cost for your customer   • Executes hardware and software inventory up to
                                                                                                     94% faster than manually3
                                                                                                   • Increases inventory accuracy
                                                                                                   • Allows inventory of PCs whether they are powered
                                                                                                     on or off
                          Software distribution and               • Increased speed of service     • Speeds and simplifies software patches to improve
                          updates (includes patch and             • Increased efficiency             the customer’s business processes
                          software license monitoring)                                             • Reduces unused licenses
                                                                  • Lower cost for you
                                                                  • Higher customer satisfaction   • Updates PCs whether they are powered on or off

                          Power state management                  • Lower cost for your customer   • Potentially significant power savings by turning PCs off
                          (Green PC)                                                                 after hours and returning them to their original state prior
                                                                                                     to start of business the next day2
    Heal                  Help desk – hardware failures           • Less customer downtime         • Reduces the need for deskside visits by 50% or more3
                          (remote diagnosis, local repair,        • Higher customer satisfaction   • Increases utilization of your technicians and engineers
                          disaster recovery)                        and productivity                 through faster processes and increased multitasking
                          Help desk – software failures           • Increased efficiency
                          (remote diagnosis, remote               • Lower cost for you
                          repair)
                          Help desk – POST and BIOS               • Less customer downtime         • Remote access to BIOS screens facilitate enhanced
                          editing                                 • Higher customer satisfaction     remote system debug
                                                                    and productivity               • Increases utilization of your techniques and engineers
                                                                  • Increased efficiency             through faster processes and increased multitasking
                                                                  • Lower cost for you
    Secure and            Security software updates               • Increased speed of service     • Automates security patches for up to 56% faster time to
    Protect                                                       • Increased efficiency             patch saturation3
                                                                  • Less customer downtime         • Improves security compliance
                                                                  • Reduced business risk for      • Updates PCs whether they are powered on or off
                                                                    your customer
                                                                  • Higher customer satisfaction
                          Data backup                             • Less customer downtime         • Allows automatic updates regardless of PC power state
                          PC security – virus/worm                • Higher customer productivity   • Addresses a need that is top-of-mind for many customers
                          attacks                                 • Lower cost for you
                                                                  • Reduced business risk for
                                                                    your customer
                          System defense                          • Less customer downtime         • Automated security agent presence checking reduces or
                          PC security – virus/worm                • Higher customer productivity     eliminates unprotected PCs
                          attacks                                 • Lower cost for you             • Automatically replaces security agents that are missing,
                                                                                                     tampered with, or outdated
                                                                  • Reduced business risk for
                                                                    your customer
†
    Note that support for Intel vPro technology functionality differs by software vendor.
Step 1: Getting Started                                                 Step 5: Source or Build Intel vPro
To get started with your pilot, do the following:                       Technology-based PCs
                                                                        Only PCs that contain Intel vPro technology can fully leverage
1. Understand and sign up for the Self-Administered SMB
                                                                        the leading management console software applications and
   Intel vPro Technology Activation Program. If you haven’t
                                                                        deliver values like those shown in the Use Case Table. Look for
   already, visit msp.intel.com/activation to review the parameters
   and requirements of the program and to sign up your company.         the Intel vPro technology brand to ensure that all of the necessary
   You must sign up for the program and meet program require-           elements of Intel vPro technology – including the Intel® Core™2
   ments in order to be eligible for the promotional incentives.        Duo Processor, Intel® Network Connection, Intel® Chipset, and
                                                                        Intel® firmware – are present.
2. Complete the online Intel Platform Training Levels 1 and 2.
   This online training will familiarize you with the basic function-   An up-to-date list of desktop PCs, notebook PCs, and desktop
   ality and value proposition of Intel vPro technology.                motherboards that contain Intel vPro technology is available
                                                                        at www.intel.com/buy/vPro.htm.
The training is available at www.intelplatformtraining.com/home.php.


Step 2: Become Familiar with the                                        Step 6: Configure the Intel vPro
Use Cases in Table 1                                                    Technology-based PCs
                                                                        The documents linked below will guide you in properly configur-
Understanding the possibilities presented by Intel vPro technology
                                                                        ing Intel vPro technology-based PCs to fully utilize the Use Cases
is key to planning your pilot. Determine which Use Cases represent
                                                                        supported by your management console software application.
the greatest opportunity given your services capabilities, your
                                                                        You can also link to these tools from the Self-Administered SMB
team’s expertise, your management console, and your
                                                                        Intel vPro Technology Activation Program Web site: here.
customer set.
                                                                        1. Notebook and Desktop PCs with Intel® vPro™ Technology in
Step 3: Select a Pilot Customer                                            Small- and Medium-Size Business Environments — Solution
                                                                           Configuration Guide. This guide provides hardware and soft-
By carefully selecting the customer with which you deploy
                                                                           ware deployment requirements, configuration requirements,
the pilot, you can maximize the value that you deliver – both
                                                                           configuration validation, administration best practices, and
now for the pilot customer and later to your sales prospects.
                                                                           system reconfiguration guidelines.
• Look for a situation where implementing one or more of the
 Use Cases in the Use Case Table will yield benefits that can           2. OEM-specific PC configuration guides. These model-specific
 be made visible to the customer, thus maximizing the increase             guides give you step-by-step instructions for BIOS settings
 in customer satisfaction.                                                 (along with extensive screenshots) to properly configure the
• Consider the promotional potential of each possible pilot                PC to take full advantage of the management and security
 situation. When executed correctly, this pilot will yield hard            functionality of Intel vPro technology.
 data that you can use to sell your services to more prospects.           Dell OptiPlex* 755 Desktop Configuration Guide
 This hard data can include customer time saved on existing
 processes, lower time-to-resolution for hardware and software            Dell Latitude* D630c Notebook Configuration Guide
 problems, customer dollars saved on maintenance, customer                Dell Laptops E6400 Notebook Configuration Guide
 dollars saved on energy costs, increased customer uptime,
 reduced customer exposure to security threats, and greater               HP dc7800p* Desktop Configuration Guide
 visibility into network performance. Carefully selecting your            HP-Compaq* 6910p Notebook Configuration Guide
 pilot customer can maximize the amount of sales and promo-
 tional mileage you get from the pilot.                                   HP Laptops 6930p Configuration Guide

• Select a customer whose operational environment will maximize           Intel® Desktop Board DQ35JOE Configuration Guide
 your learning, both in terms of what you can learn and in terms
                                                                          Intel® Desktop Board DQ45Ek/DQ45CB Configuration Guide
 of how well the key people in your organization will be
 exposed to it.                                                           Lenovo M57p* Desktop Configuration Guide

                                                                          Lenovo T61* Notebook Configuration Guide
Step 4: Gather and Submit Customer Data
                                                                          Lenovo T400 Notebook Configuration Guide
Use the ROI Table in the Reporting Form located here to record
and submit required and optional data about your customer. The            Toshiba Tecra* A9 Configuration Guide
more pre-pilot data recorded, the more powerful the post-pilot
measurement will be, leading to stronger ROI presentations to
your sales prospects.
Getting Support
                                                                                                                          Support from Intel for your pilot is available in a number of forms:
Step 7: Utilize the Intel vPro Technology
Use Cases with Your Management Console                                                                                    • Level 1: Check the FAQ and key Learnings document here.
Software Application                                                                                                       – When To Use: Start here for answers to program questions
These software vendor-specific documents explain in                                                                          and key learnings from previous Intel vPro technology pilots.
detail how to utilize various Use Cases within each man-                                                                  • Level 2: If the FAQ does not resolve the issue, see the Intel
agement console software application. You can also link                                                                     vPro Expert Center at http://communities.intel.com/community/
to these tools from the Self-Administered SMB Intel                                                                         vproexpert. There, you can search previous questions or post a
vPro Technology Activation Program Web site here.                                                                           new one.
                                                                                                                           – When To Use: For issues regarding how to get your
Intel vPro Use Case/Test Case Guide For N-able                                                                               management console to talk with your Intel vPro technology-
Intel vPro Use Case/Test Case Guide For Level Platforms                                                                      based PCs, this is the place to get detailed information.
Intel vPro Use Case/Test Case Guide For SyAM                                                                              • Level 3: If you can’t get an answer from the Forum, send an
Intel vPro Use Case/Test Case Guide For kaSeya                                                                              e-mail to Program Support at activationsupport@intel.com
                                                                                                                           – When To Use: If you are at a customer site implementing your
                                                                                                                             Intel vPro technology-based systems and you have an urgent
Step 8: Reporting Results                                                                                                    question, this is the place. NOTE: There is a 24-hour turn-
                                                                                                                             around for all questions submitted via e-mail.
After deploying your pilot and fully utilizing the target Use
Cases, report your results using the Reporting Form located
here. This step is crucial: it is the basis of the ROI story that
you will tell your sales prospects as well as central to deter-
mining whether promotional activity by Intel regarding your
pilot experience is warranted.


Reporting results is crucial: they’re the
basis of the ROI story that you will tell
your sales prospects.

The Reporting Form covers both statistical data (such as time
saved, dollars saved, etc.) as well business value assessments
by you and your customer.




 	System	performance,	battery	life,	power	savings,	high-definition	quality,	video	playback	and	functionality,	and	wireless	performance	and	functionality	will	vary	depending	on	your	specific	operating	system,	hardware,	chipset,	
 1

  connection	rate,	site	conditions,	and	software	configurations.	References	to	enhanced	performance	refer	to	comparisons	with	previous	generation	Intel	technologies.	See	http://www.intel.com/products/centrino/index.htm	
  and	http://www.intel.com/performance/mobile/benchmarks.htm	for	more	information	on	performance,	power	savings	and	energy	efficiency.
 	Intel®	Active	Management	Technology	requires	the	computer	system	to	have	an	Intel®	AMT-enabled	chipset,	network	hardware	and	software,	as	well	as	connection	with	a	power	source	and	a	corporate	network	connection.	
 2

  Setup	requires	configuration	by	the	purchaser	and	may	require	scripting	with	the	management	console	or	further	integration	into	existing	security	frameworks	to	enable	certain	functionality.	It	may	also	require	modifications	
  of	implementation	of	new	business	processes.	With	regard	to	notebooks,	Intel	AMT	may	not	be	available	or	certain	capabilities	may	be	limited	over	a	host	OS-based	VPN	or	when	connecting	wirelessly,	on	battery	power,	
  sleeping,	hibernating	or	powered	off.	For	more	information,	www.intel.com/technology/platform-technology/intel-amt.
 	Results	shown	are	from	the	2007	EDS	Case	Studies	with	Intel®	Centrino®	Pro	and	the	2007	EDS	case	studies	with	Intel®	vPro™	processor	technology,	by	LeGrand	and	Salamasick.,	3rd	party	audit	commissioned	by	Intel,	of	
 3

  various	enterprise	IT	environments	and	the	2007	Benefits	of	Intel®	Centrino®	Pro	Processor	Technology	in	the	Enterprise,	Wipro	Technologies	study	commissioned	by	Intel	and	may	not	be	representative	of	the	results	that	
  can	be	expected	for	smaller	businesses.	The	EDS	studies	compare	test	environments	of	Intel®	Centrino®	Pro	and	Intel®	vPro™	processor	technology	equipped	PCs	vs.	non-	Intel®	vPro™	processor	technology	environments.	
  The	Wipro	study	models	projected	ROI	of	deploying	Intel®	Centrino®	Pro	processor	technology.	Actual	results	may	vary.	The	studies	are	available	at	www.intel.com/vpro,	www.wipro.com,	and	www.eds.com.
	 	INFORMATION	IN	THIS	DOCUMENT	IS	PROVIDED	IN	CONNECTION	WITH	INTEL®	PRODUCTS.	NO	LICENSE,	EXPRESS	OR	IMPLIED,	BY	ESTOPPEL	OR	OTHERWISE,	TO	ANY	INTELLECTUAL	PROPERTY	
   RIGHTS	IS	GRANTED	BY	THIS	DOCUMENT.	EXCEPT	AS	PROVIDED	IN	INTEL’S	TERMS	AND	CONDITIONS	OF	SALE	FOR	SUCH	PRODUCTS,	INTEL	ASSUMES	NO	LIABILITY	WHATSOEVER,	AND	INTEL	
   DISCLAIMS	ANY	EXPRESS	OR	IMPLIED	WARRANTY,	RELATING	TO	SALE	AND/OR	USE	OF	INTEL	PRODUCTS	INCLUDING	LIABILITY	OR	WARRANTIES	RELATING	TO	FITNESS	FOR	A	PARTICULAR	PURPOSE,	
   MERCHANTABILITY,	OR	INFRINGEMENT	OF	ANY	PATENT,	COPYRIGHT	OR	OTHER	INTELLECTUAL	PROPERTY	RIGHT.	UNLESS	OTHERWISE	AGREED	IN	WRITING	BY	INTEL,	THE	INTEL	PRODUCTS	ARE	
   NOT	DESIGNED	NOR	INTENDED	FOR	ANY	APPLICATION	IN	WHICH	THE	FAILURE	OF	THE	INTEL	PRODUCT	COULD	CREATE	A	SITUATION	WHERE	PERSONAL	INJURY	OR	DEATH	MAY	OCCUR.
	 	Intel	may	make	changes	to	specifications	and	product	descriptions	at	any	time,	without	notice.	Designers	must	not	rely	on	the	absence	or	characteristics	of	any	features	or	instructions	marked	“reserved”	or	“undefined.”	Intel	
   reserves	these	for	future	definition	and	shall	have	no	responsibility	whatsoever	for	conflicts	or	incompatibilities	arising	from	future	changes	to	them.	The	information	here	is	subject	to	change	without	notice.	Do	not	finalize	a	
   design	with	this	information.	
	 	The	products	described	in	this	document	may	contain	design	defects	or	errors	known	as	errata	which	may	cause	the	product	to	deviate	from	published	specifications.	Current	characterized	
   errata	are	available	on	request.	Contact	your	local	Intel	sales	office	or	your	distributor	to	obtain	the	latest	specifications	and	before	placing	your	product	order.	Copies	of	documents	which	
   have	an	order	number	and	are	referenced	in	this	document,	or	other	Intel	literature,	may	be	obtained	by	calling	1-800-548-4725,	or	by	visiting	www.intel.com.
	 	Copyright	©	2009	Intel	Corporation.	All	rights	reserved.
	 	Intel,	the	Intel	logo,	vPro,	Core,	and	Centrino	are	trademarks	of	Intel	Corporation	in	the	U.S.	and	other	countries.
		*Other	names	and	brands	may	be	claimed	as	the	property	of	others.
	 	Printed	in	USA	                     1109/ET/OCG/XX/PDF	                                                 	Please	Recycle	                                    320406-001US

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Activation Guide: Intel vPro Technology

  • 1. Activation Guide Intel® vPro™ Technology SMB Intel® vPro™ Technology Activation Guide for the Self-Administered SMB Intel vPro Technology Activation Program Purpose of this Guide Desktop and notebook PCs based on Intel® vPro™ technology The purpose of this Activation Guide is to have become the business standard for small- and medium- walk you through a full activation of Intel size businesses. Their industry-leading performance1 and built- vPro technology at an actual customer. in, hardware-based manageability and security features2 make “Activation” is defined as: them the natural choice for your customers, whether you are providing managed services or PC deployment services. • Setting up Intel vPro technology-based PCs (desktops or notebooks) and configuring the necessary settings But to get the full benefit of deploying PCs based on Intel vPro • Integrating the Intel vPro technology-based PCs technology – in terms of service revenue and customer satis- with your existing management console software faction – you need to take advantage of Intel vPro technology’s (e.g., Level Platforms, N-able, etc.) advanced capabilities. Intel vPro technology’s unprecedented functionality for improved asset discovery, optimized mainte- • Utilizing at least one Intel vPro technology Use Case nance and management, and remote diagnosis and repair give to remotely manage the PCs you the power to increase the efficiency and effectiveness of your service delivery. You can service more customers with your existing resources, deliver advanced PC management, and better protect your customer’s business processes and data. Target Audience of this Guide This guide and the Self-Administered SMB Intel vPro The key to these powerful functions is to utilize specific Technology Activation Program are intended for: “Use Cases” – PC management and maintenance scenarios that leverage Intel vPro technology functions to deliver • Managed Service Providers who already hold a license for a improved PC management and operations. Understanding management console software application and using these Use Cases allow you to reduce cost, maxi- • PC Deployment Services Providers that integrate PCs into mize value delivered, and build customer satisfaction. The their customers’ PC management applications Use Cases are summarized in the adjacent table. Not taking advantage of these Use Cases can mean foregoing margin, revenue, and account influence that could be yours.
  • 2. Table 1. Use Case Table†. Getting the Most Revenue, Margin, and Customer Satisfaction from Intel® vPro™ technology-based Management Category Use Case Business Value Details2 Discover and Secure Access • Increased speed of service • Simplifies configuration and reconfiguration of Intel® AMT Monitor • Increased efficiency settings and makes the process remote while maintaining Configure/reconfigure process security settings • Lower cost for you • Higher security for your customer Remote monitoring • Increased speed of service • Simplifies system monitoring by making the process • Increased efficiency remote • Fewer problems to fix • Increases visibility into the infrastructure through intelligent presentation of systems status • Higher customer productivity Alerts (Intel® vPro™ • Fewer problems to fix • Helps you remediate issues before they become technology and Windows*) • Higher customer productivity problems – issues such as hard drive health, failed fans, and memory problems Manage and Asset management • Lower cost for you • Automates hardware and software inventories Maintain (inventory) • Lower cost for your customer • Executes hardware and software inventory up to 94% faster than manually3 • Increases inventory accuracy • Allows inventory of PCs whether they are powered on or off Software distribution and • Increased speed of service • Speeds and simplifies software patches to improve updates (includes patch and • Increased efficiency the customer’s business processes software license monitoring) • Reduces unused licenses • Lower cost for you • Higher customer satisfaction • Updates PCs whether they are powered on or off Power state management • Lower cost for your customer • Potentially significant power savings by turning PCs off (Green PC) after hours and returning them to their original state prior to start of business the next day2 Heal Help desk – hardware failures • Less customer downtime • Reduces the need for deskside visits by 50% or more3 (remote diagnosis, local repair, • Higher customer satisfaction • Increases utilization of your technicians and engineers disaster recovery) and productivity through faster processes and increased multitasking Help desk – software failures • Increased efficiency (remote diagnosis, remote • Lower cost for you repair) Help desk – POST and BIOS • Less customer downtime • Remote access to BIOS screens facilitate enhanced editing • Higher customer satisfaction remote system debug and productivity • Increases utilization of your techniques and engineers • Increased efficiency through faster processes and increased multitasking • Lower cost for you Secure and Security software updates • Increased speed of service • Automates security patches for up to 56% faster time to Protect • Increased efficiency patch saturation3 • Less customer downtime • Improves security compliance • Reduced business risk for • Updates PCs whether they are powered on or off your customer • Higher customer satisfaction Data backup • Less customer downtime • Allows automatic updates regardless of PC power state PC security – virus/worm • Higher customer productivity • Addresses a need that is top-of-mind for many customers attacks • Lower cost for you • Reduced business risk for your customer System defense • Less customer downtime • Automated security agent presence checking reduces or PC security – virus/worm • Higher customer productivity eliminates unprotected PCs attacks • Lower cost for you • Automatically replaces security agents that are missing, tampered with, or outdated • Reduced business risk for your customer † Note that support for Intel vPro technology functionality differs by software vendor.
  • 3. Step 1: Getting Started Step 5: Source or Build Intel vPro To get started with your pilot, do the following: Technology-based PCs Only PCs that contain Intel vPro technology can fully leverage 1. Understand and sign up for the Self-Administered SMB the leading management console software applications and Intel vPro Technology Activation Program. If you haven’t deliver values like those shown in the Use Case Table. Look for already, visit msp.intel.com/activation to review the parameters and requirements of the program and to sign up your company. the Intel vPro technology brand to ensure that all of the necessary You must sign up for the program and meet program require- elements of Intel vPro technology – including the Intel® Core™2 ments in order to be eligible for the promotional incentives. Duo Processor, Intel® Network Connection, Intel® Chipset, and Intel® firmware – are present. 2. Complete the online Intel Platform Training Levels 1 and 2. This online training will familiarize you with the basic function- An up-to-date list of desktop PCs, notebook PCs, and desktop ality and value proposition of Intel vPro technology. motherboards that contain Intel vPro technology is available at www.intel.com/buy/vPro.htm. The training is available at www.intelplatformtraining.com/home.php. Step 2: Become Familiar with the Step 6: Configure the Intel vPro Use Cases in Table 1 Technology-based PCs The documents linked below will guide you in properly configur- Understanding the possibilities presented by Intel vPro technology ing Intel vPro technology-based PCs to fully utilize the Use Cases is key to planning your pilot. Determine which Use Cases represent supported by your management console software application. the greatest opportunity given your services capabilities, your You can also link to these tools from the Self-Administered SMB team’s expertise, your management console, and your Intel vPro Technology Activation Program Web site: here. customer set. 1. Notebook and Desktop PCs with Intel® vPro™ Technology in Step 3: Select a Pilot Customer Small- and Medium-Size Business Environments — Solution Configuration Guide. This guide provides hardware and soft- By carefully selecting the customer with which you deploy ware deployment requirements, configuration requirements, the pilot, you can maximize the value that you deliver – both configuration validation, administration best practices, and now for the pilot customer and later to your sales prospects. system reconfiguration guidelines. • Look for a situation where implementing one or more of the Use Cases in the Use Case Table will yield benefits that can 2. OEM-specific PC configuration guides. These model-specific be made visible to the customer, thus maximizing the increase guides give you step-by-step instructions for BIOS settings in customer satisfaction. (along with extensive screenshots) to properly configure the • Consider the promotional potential of each possible pilot PC to take full advantage of the management and security situation. When executed correctly, this pilot will yield hard functionality of Intel vPro technology. data that you can use to sell your services to more prospects. Dell OptiPlex* 755 Desktop Configuration Guide This hard data can include customer time saved on existing processes, lower time-to-resolution for hardware and software Dell Latitude* D630c Notebook Configuration Guide problems, customer dollars saved on maintenance, customer Dell Laptops E6400 Notebook Configuration Guide dollars saved on energy costs, increased customer uptime, reduced customer exposure to security threats, and greater HP dc7800p* Desktop Configuration Guide visibility into network performance. Carefully selecting your HP-Compaq* 6910p Notebook Configuration Guide pilot customer can maximize the amount of sales and promo- tional mileage you get from the pilot. HP Laptops 6930p Configuration Guide • Select a customer whose operational environment will maximize Intel® Desktop Board DQ35JOE Configuration Guide your learning, both in terms of what you can learn and in terms Intel® Desktop Board DQ45Ek/DQ45CB Configuration Guide of how well the key people in your organization will be exposed to it. Lenovo M57p* Desktop Configuration Guide Lenovo T61* Notebook Configuration Guide Step 4: Gather and Submit Customer Data Lenovo T400 Notebook Configuration Guide Use the ROI Table in the Reporting Form located here to record and submit required and optional data about your customer. The Toshiba Tecra* A9 Configuration Guide more pre-pilot data recorded, the more powerful the post-pilot measurement will be, leading to stronger ROI presentations to your sales prospects.
  • 4. Getting Support Support from Intel for your pilot is available in a number of forms: Step 7: Utilize the Intel vPro Technology Use Cases with Your Management Console • Level 1: Check the FAQ and key Learnings document here. Software Application – When To Use: Start here for answers to program questions These software vendor-specific documents explain in and key learnings from previous Intel vPro technology pilots. detail how to utilize various Use Cases within each man- • Level 2: If the FAQ does not resolve the issue, see the Intel agement console software application. You can also link vPro Expert Center at http://communities.intel.com/community/ to these tools from the Self-Administered SMB Intel vproexpert. There, you can search previous questions or post a vPro Technology Activation Program Web site here. new one. – When To Use: For issues regarding how to get your Intel vPro Use Case/Test Case Guide For N-able management console to talk with your Intel vPro technology- Intel vPro Use Case/Test Case Guide For Level Platforms based PCs, this is the place to get detailed information. Intel vPro Use Case/Test Case Guide For SyAM • Level 3: If you can’t get an answer from the Forum, send an Intel vPro Use Case/Test Case Guide For kaSeya e-mail to Program Support at activationsupport@intel.com – When To Use: If you are at a customer site implementing your Intel vPro technology-based systems and you have an urgent Step 8: Reporting Results question, this is the place. NOTE: There is a 24-hour turn- around for all questions submitted via e-mail. After deploying your pilot and fully utilizing the target Use Cases, report your results using the Reporting Form located here. This step is crucial: it is the basis of the ROI story that you will tell your sales prospects as well as central to deter- mining whether promotional activity by Intel regarding your pilot experience is warranted. Reporting results is crucial: they’re the basis of the ROI story that you will tell your sales prospects. The Reporting Form covers both statistical data (such as time saved, dollars saved, etc.) as well business value assessments by you and your customer. System performance, battery life, power savings, high-definition quality, video playback and functionality, and wireless performance and functionality will vary depending on your specific operating system, hardware, chipset, 1 connection rate, site conditions, and software configurations. References to enhanced performance refer to comparisons with previous generation Intel technologies. See http://www.intel.com/products/centrino/index.htm and http://www.intel.com/performance/mobile/benchmarks.htm for more information on performance, power savings and energy efficiency. Intel® Active Management Technology requires the computer system to have an Intel® AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. 2 Setup requires configuration by the purchaser and may require scripting with the management console or further integration into existing security frameworks to enable certain functionality. It may also require modifications of implementation of new business processes. With regard to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, www.intel.com/technology/platform-technology/intel-amt. Results shown are from the 2007 EDS Case Studies with Intel® Centrino® Pro and the 2007 EDS case studies with Intel® vPro™ processor technology, by LeGrand and Salamasick., 3rd party audit commissioned by Intel, of 3 various enterprise IT environments and the 2007 Benefits of Intel® Centrino® Pro Processor Technology in the Enterprise, Wipro Technologies study commissioned by Intel and may not be representative of the results that can be expected for smaller businesses. The EDS studies compare test environments of Intel® Centrino® Pro and Intel® vPro™ processor technology equipped PCs vs. non- Intel® vPro™ processor technology environments. The Wipro study models projected ROI of deploying Intel® Centrino® Pro processor technology. Actual results may vary. The studies are available at www.intel.com/vpro, www.wipro.com, and www.eds.com. INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL® PRODUCTS. NO LICENSE, EXPRESS OR IMPLIED, BY ESTOPPEL OR OTHERWISE, TO ANY INTELLECTUAL PROPERTY RIGHTS IS GRANTED BY THIS DOCUMENT. EXCEPT AS PROVIDED IN INTEL’S TERMS AND CONDITIONS OF SALE FOR SUCH PRODUCTS, INTEL ASSUMES NO LIABILITY WHATSOEVER, AND INTEL DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTY, RELATING TO SALE AND/OR USE OF INTEL PRODUCTS INCLUDING LIABILITY OR WARRANTIES RELATING TO FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR INFRINGEMENT OF ANY PATENT, COPYRIGHT OR OTHER INTELLECTUAL PROPERTY RIGHT. UNLESS OTHERWISE AGREED IN WRITING BY INTEL, THE INTEL PRODUCTS ARE NOT DESIGNED NOR INTENDED FOR ANY APPLICATION IN WHICH THE FAILURE OF THE INTEL PRODUCT COULD CREATE A SITUATION WHERE PERSONAL INJURY OR DEATH MAY OCCUR. Intel may make changes to specifications and product descriptions at any time, without notice. Designers must not rely on the absence or characteristics of any features or instructions marked “reserved” or “undefined.” Intel reserves these for future definition and shall have no responsibility whatsoever for conflicts or incompatibilities arising from future changes to them. The information here is subject to change without notice. Do not finalize a design with this information. The products described in this document may contain design defects or errors known as errata which may cause the product to deviate from published specifications. Current characterized errata are available on request. Contact your local Intel sales office or your distributor to obtain the latest specifications and before placing your product order. Copies of documents which have an order number and are referenced in this document, or other Intel literature, may be obtained by calling 1-800-548-4725, or by visiting www.intel.com. Copyright © 2009 Intel Corporation. All rights reserved. Intel, the Intel logo, vPro, Core, and Centrino are trademarks of Intel Corporation in the U.S. and other countries. *Other names and brands may be claimed as the property of others. Printed in USA 1109/ET/OCG/XX/PDF Please Recycle 320406-001US