1. Activation Guide
Intel® vPro™ Technology
SMB Intel® vPro™ Technology Activation Guide
for the Self-Administered SMB Intel vPro Technology Activation Program
Purpose of this Guide
Desktop and notebook PCs based on Intel® vPro™ technology The purpose of this Activation Guide is to
have become the business standard for small- and medium- walk you through a full activation of Intel
size businesses. Their industry-leading performance1 and built- vPro technology at an actual customer.
in, hardware-based manageability and security features2 make “Activation” is defined as:
them the natural choice for your customers, whether you are
providing managed services or PC deployment services. • Setting up Intel vPro technology-based PCs (desktops
or notebooks) and configuring the necessary settings
But to get the full benefit of deploying PCs based on Intel vPro
• Integrating the Intel vPro technology-based PCs
technology – in terms of service revenue and customer satis-
with your existing management console software
faction – you need to take advantage of Intel vPro technology’s
(e.g., Level Platforms, N-able, etc.)
advanced capabilities. Intel vPro technology’s unprecedented
functionality for improved asset discovery, optimized mainte- • Utilizing at least one Intel vPro technology Use Case
nance and management, and remote diagnosis and repair give to remotely manage the PCs
you the power to increase the efficiency and effectiveness
of your service delivery. You can service more customers with
your existing resources, deliver advanced PC management, and
better protect your customer’s business processes and data. Target Audience of this Guide
This guide and the Self-Administered SMB Intel vPro
The key to these powerful functions is to utilize specific
Technology Activation Program are intended for:
“Use Cases” – PC management and maintenance scenarios
that leverage Intel vPro technology functions to deliver • Managed Service Providers who already hold a license for a
improved PC management and operations. Understanding management console software application
and using these Use Cases allow you to reduce cost, maxi-
• PC Deployment Services Providers that integrate PCs into
mize value delivered, and build customer satisfaction. The
their customers’ PC management applications
Use Cases are summarized in the adjacent table.
Not taking advantage of these Use Cases can
mean foregoing margin, revenue, and account
influence that could be yours.
2. Table 1. Use Case Table†. Getting the Most Revenue, Margin, and Customer Satisfaction
from Intel® vPro™ technology-based Management
Category Use Case Business Value Details2
Discover and Secure Access • Increased speed of service • Simplifies configuration and reconfiguration of Intel® AMT
Monitor • Increased efficiency settings and makes the process remote while maintaining
Configure/reconfigure process security
settings • Lower cost for you
• Higher security for your
customer
Remote monitoring • Increased speed of service • Simplifies system monitoring by making the process
• Increased efficiency remote
• Fewer problems to fix • Increases visibility into the infrastructure through
intelligent presentation of systems status
• Higher customer productivity
Alerts (Intel® vPro™ • Fewer problems to fix • Helps you remediate issues before they become
technology and Windows*) • Higher customer productivity problems – issues such as hard drive health, failed
fans, and memory problems
Manage and Asset management • Lower cost for you • Automates hardware and software inventories
Maintain (inventory) • Lower cost for your customer • Executes hardware and software inventory up to
94% faster than manually3
• Increases inventory accuracy
• Allows inventory of PCs whether they are powered
on or off
Software distribution and • Increased speed of service • Speeds and simplifies software patches to improve
updates (includes patch and • Increased efficiency the customer’s business processes
software license monitoring) • Reduces unused licenses
• Lower cost for you
• Higher customer satisfaction • Updates PCs whether they are powered on or off
Power state management • Lower cost for your customer • Potentially significant power savings by turning PCs off
(Green PC) after hours and returning them to their original state prior
to start of business the next day2
Heal Help desk – hardware failures • Less customer downtime • Reduces the need for deskside visits by 50% or more3
(remote diagnosis, local repair, • Higher customer satisfaction • Increases utilization of your technicians and engineers
disaster recovery) and productivity through faster processes and increased multitasking
Help desk – software failures • Increased efficiency
(remote diagnosis, remote • Lower cost for you
repair)
Help desk – POST and BIOS • Less customer downtime • Remote access to BIOS screens facilitate enhanced
editing • Higher customer satisfaction remote system debug
and productivity • Increases utilization of your techniques and engineers
• Increased efficiency through faster processes and increased multitasking
• Lower cost for you
Secure and Security software updates • Increased speed of service • Automates security patches for up to 56% faster time to
Protect • Increased efficiency patch saturation3
• Less customer downtime • Improves security compliance
• Reduced business risk for • Updates PCs whether they are powered on or off
your customer
• Higher customer satisfaction
Data backup • Less customer downtime • Allows automatic updates regardless of PC power state
PC security – virus/worm • Higher customer productivity • Addresses a need that is top-of-mind for many customers
attacks • Lower cost for you
• Reduced business risk for
your customer
System defense • Less customer downtime • Automated security agent presence checking reduces or
PC security – virus/worm • Higher customer productivity eliminates unprotected PCs
attacks • Lower cost for you • Automatically replaces security agents that are missing,
tampered with, or outdated
• Reduced business risk for
your customer
†
Note that support for Intel vPro technology functionality differs by software vendor.
3. Step 1: Getting Started Step 5: Source or Build Intel vPro
To get started with your pilot, do the following: Technology-based PCs
Only PCs that contain Intel vPro technology can fully leverage
1. Understand and sign up for the Self-Administered SMB
the leading management console software applications and
Intel vPro Technology Activation Program. If you haven’t
deliver values like those shown in the Use Case Table. Look for
already, visit msp.intel.com/activation to review the parameters
and requirements of the program and to sign up your company. the Intel vPro technology brand to ensure that all of the necessary
You must sign up for the program and meet program require- elements of Intel vPro technology – including the Intel® Core™2
ments in order to be eligible for the promotional incentives. Duo Processor, Intel® Network Connection, Intel® Chipset, and
Intel® firmware – are present.
2. Complete the online Intel Platform Training Levels 1 and 2.
This online training will familiarize you with the basic function- An up-to-date list of desktop PCs, notebook PCs, and desktop
ality and value proposition of Intel vPro technology. motherboards that contain Intel vPro technology is available
at www.intel.com/buy/vPro.htm.
The training is available at www.intelplatformtraining.com/home.php.
Step 2: Become Familiar with the Step 6: Configure the Intel vPro
Use Cases in Table 1 Technology-based PCs
The documents linked below will guide you in properly configur-
Understanding the possibilities presented by Intel vPro technology
ing Intel vPro technology-based PCs to fully utilize the Use Cases
is key to planning your pilot. Determine which Use Cases represent
supported by your management console software application.
the greatest opportunity given your services capabilities, your
You can also link to these tools from the Self-Administered SMB
team’s expertise, your management console, and your
Intel vPro Technology Activation Program Web site: here.
customer set.
1. Notebook and Desktop PCs with Intel® vPro™ Technology in
Step 3: Select a Pilot Customer Small- and Medium-Size Business Environments — Solution
Configuration Guide. This guide provides hardware and soft-
By carefully selecting the customer with which you deploy
ware deployment requirements, configuration requirements,
the pilot, you can maximize the value that you deliver – both
configuration validation, administration best practices, and
now for the pilot customer and later to your sales prospects.
system reconfiguration guidelines.
• Look for a situation where implementing one or more of the
Use Cases in the Use Case Table will yield benefits that can 2. OEM-specific PC configuration guides. These model-specific
be made visible to the customer, thus maximizing the increase guides give you step-by-step instructions for BIOS settings
in customer satisfaction. (along with extensive screenshots) to properly configure the
• Consider the promotional potential of each possible pilot PC to take full advantage of the management and security
situation. When executed correctly, this pilot will yield hard functionality of Intel vPro technology.
data that you can use to sell your services to more prospects. Dell OptiPlex* 755 Desktop Configuration Guide
This hard data can include customer time saved on existing
processes, lower time-to-resolution for hardware and software Dell Latitude* D630c Notebook Configuration Guide
problems, customer dollars saved on maintenance, customer Dell Laptops E6400 Notebook Configuration Guide
dollars saved on energy costs, increased customer uptime,
reduced customer exposure to security threats, and greater HP dc7800p* Desktop Configuration Guide
visibility into network performance. Carefully selecting your HP-Compaq* 6910p Notebook Configuration Guide
pilot customer can maximize the amount of sales and promo-
tional mileage you get from the pilot. HP Laptops 6930p Configuration Guide
• Select a customer whose operational environment will maximize Intel® Desktop Board DQ35JOE Configuration Guide
your learning, both in terms of what you can learn and in terms
Intel® Desktop Board DQ45Ek/DQ45CB Configuration Guide
of how well the key people in your organization will be
exposed to it. Lenovo M57p* Desktop Configuration Guide
Lenovo T61* Notebook Configuration Guide
Step 4: Gather and Submit Customer Data
Lenovo T400 Notebook Configuration Guide
Use the ROI Table in the Reporting Form located here to record
and submit required and optional data about your customer. The Toshiba Tecra* A9 Configuration Guide
more pre-pilot data recorded, the more powerful the post-pilot
measurement will be, leading to stronger ROI presentations to
your sales prospects.