Managed services from Orion Integration Group cut PC downtime by 40% and accelerated repairs by 75%. Learn more here http:www.msp.intel.com

1. Predictable IT and Intel® vPro™ Technology
Help Little-Morris Stay Imaginative and
Innovative
“Orion is our IT department. Managed services from Orion cut PC downtime by
They maintain our entire 40% and accelerate repairs by 75%
infrastructure and monitor Little-Morris is a growing CPA firm located in Boise, Idaho. “It’s our philosophy to
it without us even knowing. provide clients with imagination and innovation in our services,” says Brian Yeargain,
a tax partner at Little-Morris. “You might not think the words ‘imagination’ and
They can tell us if an issue ‘accounting’ should be paired together, but we use lots of technology to help our clients
is coming up. If a piece of integrate their accounting systems, and you have to be imaginative and innovative to
get them all to tie together in a meaningful manner.” According to Yeargain, one of the
equipment goes down, Orion
reasons Little-Morris is so successful is the wide range of technology and service that
usually knows it before we do. they have access to to help their clients. “Our clients are high-net-worth individuals,
Without Orion, our job would successful entrepreneurs, and closely
held companies,” he explains. “We don’t
be a lot harder.” provide just the day-to-day accounting;
we provide scenarios, strategy, and
Brian Yeargain software integration, and we need the
Tax Partner best technology to enable it.”
Little-Morris
To manage its IT infrastructure and
integration, Little-Morris relies on
managed IT services from Orion
Resources available at Integration Group. Orion is a leading
https://msp.intel.com IT services provider in Boise, serving
customers in Idaho, Oregon, and
Nevada. With such a widely dispersed
PDF customer base, it’s no surprise that Orion relies on advanced management
Reduced Cost software combined with desktop and laptop PCs from Lenovo ® that are based
Platform Brief
2nd Generation Intel® Core™
vPro™ Processor Family
Operating Costs Go Down While Your
Customers’ Satisfaction Goes Up.
for SMBs > on Intel ® vPro™ technology1,2 to remotely monitor and manage its customers’ IT
infrastructure. The remote management capabilities of Intel vPro technology-based
Your PCs Are Critical To Your Business.
Intel® vPro™ Technology Makes PCs Less Hassle,
Less Costly, and More Effective.
Can a better PC really accelerate your business? Desktop and laptop PCs based on the 2nd generation
Intel® Core™ vPro™ processor family can make a serious difference by giving your IT service provider
or IT department better tools — helping your IT “disappear” so that you can focus on your business.
PCs help prevent many problems, and speed repairs when problems do occur.
Consider these significant changes that PCs based on the latest Intel technology can bring to your
business today:
• Increase employee productivity by reducing interruptions from PC downtime and maintenance
• Improve customer service through better performance and availability of your PC-based tools
• Lower the cost of maintaining your PCs
• Lower your energy bills
• Better protect your critical business and customer data
Increase Employee Productivity and Improve Customer Experiences
PC downtime is lost productivity — every time — and it lowers your ability to serve customers. Intel® vPro™
technology1, when combined seamlessly with one of the leading PC management software applications,
allows your IT services provider or IT department to prevent many issues and repair problems faster.
• Extensive remote monitoring of PC and operating system health flags many developing issues
before they become problems — so your people experience fewer interruptions to their work flow.
Using Advanced Tools Helps Make IT Simpler and Reduces Downtime 40%
• Remote diagnosis and repair of many problems2 mean faster resolution with fewer desk-side
maintenance visits — up to 50% fewer visits3 — getting your people back to work sooner.
• Service technicians can reach your PCs even if they’re turned off — meaning critical security
updates and software patches can be done after hours to avoid interrupting your employees2
.
All of which mean that you spend less time and money dealing with PC problems, and more time
focused on your customers.
“Whether it’s help desk, IT projects such as expansions or refreshes, or vendor
management, we want to provide exceptional service at predictable prices,” says Greg
Chavez, president of Orion. Orion’s Intel vPro technology-based solution is bringing
a number of advantages to Little-Morris that make its IT transparent—so Little-Morris
can focus on business. “Our objective is always to minimize customer downtime. vPro
PCs let us be less intrusive and fix problems faster. It’s much better than taking away
a customer’s machine and results in much less lost productivity,” says Chavez. In fact,
using Intel vPro technology-based PCs has resulted in a 40 percent reduction
in downtime.
“Orion definitely keeps us running,” says Yeargain. “If a piece of malware was to take
out the whole firm, it would cost us $10k an hour, every hour we were down. If Orion’s
tech could repair a system from home quickly—say on a Saturday or Sunday during tax
season when we have 30 people in the office—that would make a huge difference.”

2. 75% Faster Resolution of Problems Gets Employees And the value goes beyond just budget, says Orion’s Chavez.
Back to Work Quickly “By using managed services, Little-Morris saves money on the
For many hardware and software problems, Intel vPro day-to-day IT, but we also eliminate the risk from out-of-the-
technology’s remote capabilities accelerate repairs, since they ordinary events, provide 50 years of experience, and much
allow Orion to fix them immediately from its offices. “Occasionally, more capability than an in-house employee has.”
we have to completely restore a PC—an activity that takes about
8 hours. With vPro, we can reduce that time to 2 hours. This “Orion definitely keeps us running. If a piece
is significant for many of our clients, including Little-Morris,”
of malware was to take out the whole firm, it
Chavez continues, “because if a system goes down during tax
season, it could lose thousands of dollars in productivity.” would cost us $10k an hour, every hour we
were down. If Orion’s tech can repair a system
Active and Passive Power Management Capabilities
Reduce Energy Costs by $115 per PC per Year3
from home quickly—say on a Saturday or
With the ability to turn off groups of PCs after hours and then Sunday during tax season when we have 30
power them back up before the start of the next business people in the office—that would make a huge
day, Orion can now save Little-Morris money through lower
energy usage. “Saving this much money is a pretty big deal. In difference.”
fact, we are actually developing a green energy program around
this vPro capability,” says Chavez. Brian Yeargain,
Tax Partner
For Little-Morris’ Yeargain, the value proposition is much simpler.
Little-Morris
“$115 is not a huge savings. The real value is that we can shut
our PCs down each night, which means increased security for
our data without affecting Orion’s ability to access or update our Better IT, Better Value, Better Business
machines.”
For Brian Yeargain, managed services from Orion are a
key to the ongoing success of Little-Morris. “Without Orion
Total IT Cost Is up to 20% Lower
on board, I’d have to do this myself, and I bill out at $250
Orion’s complete IT management is delivered for a flat monthly per hour—or we’d have to hire headcount,” he says. “Orion
fee, so Little-Morris knows what its IT costs will be. “We’re brings the technology into play for Little-Morris, staying
accountants—we run the numbers on anything. With Orion, we up-to-date for us, knowing what is out there, and what is
saw that we could have at least 20 percent cost savings month- beneficial—what to use—Orion does all of that for us,” Greg
to-month, and some months those savings are up to 40 percent. Chavez says. “When a company’s IT is working, it’s able
Anytime you can have a 20 percent savings on IT costs it’s going to service its customers better, increase their sales, and
to improve your margins,” says Yeargain. control their costs. Intel vPro technology helps us bring
these results to our customers.”
For more information on the benefits of Intel vPro technology for small and midsize businesses,
visit http://msp.intel.com/small-business.
For more information on Orion Integration Group, visit http://www.oi-group.com.
For more information on Little-Morris, visit http://www.littlemorris.com.
1. Intel ® vPro™ Technology is sophisticated and requires setup and activation. Availability of features and results will depend upon the setup and configuration of your hardware, software, and IT environment. To learn more visit:
http://www.intel.com/technology/vpro.
2. PCs with Intel ® vPro™ processor technology include Intel ® Active Management Technology (Intel ® AMT). Intel Active Management Technology requires the computer system to have an Intel AMT-enabled chipset, network
hardware, and software, as well as connection with a power source and a corporate network connection. Setup requires configuration by the purchaser and may require scripting with the management console or further integration
into existing security frameworks to enable certain functionality. It may also require modifications of implementation of new business processes. For more information, see http://www.intel.com/technology/manage/iamt/.
3. Source: Orion Integration Group based on field testing performed during March 2012.
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