The Quality agenda for safer and better Healthcare in General Practice/Primary Care

1. CHKS Accreditation in Primary Health Care
Working together to improve quality in healthcare
13th November 2013
Moyra Amess, Associate Director
CHKS
www.chks.co.uk

2. Contents
Introduction to CHKS
Quality and Accreditation
The CHKS Accreditation Cycle
Primary Health Care Programme
Benefits of Accreditation
www.chks.co.uk

3. Capita Group
www.chks.co.uk

4. CHKS
 Data benchmarking
primarily in NHS
 Work with more than 100
large acute hospitals in
the UK.
 We help them to
understand their
performance around key
indicators including rates
of mortality, length of
stay, patient outcomes,
complication rates and
clinician performance.
www.chks.co.uk
Assurance and
Accreditation
Data and
Consultancy
 Specialist healthcare
accreditation and ISO
certification provider
 Provide high quality
programmes.
 Work with more than
100 clients throughout
Europe.
 We are dedicated to
Continuous Quality
Improvement
 ISQUA accredited

5. Quality within the Unit
www.chks.co.uk

6. 3. Our coverage in Europe
Current Accounts:
UK excl NI – 50 accounts
Northern Ireland – 1 account
Ireland – 35 accounts
Portugal – 18 accounts
Cyprus – 3 accounts
Italy – 4 accounts
Cruise Ships – 2 accounts
Other experience in:
Gibraltar
Bosnia
Turkey
Denmark
Serbia
Albania
South Africa
www.chks.co.uk

7. Accreditation in health care
‘Self
assessment and external peer
assessment process used by health care
organisations / clinical services to accurately assess
their level of performance in relation to
established standards and to implement ways to
continually improve’
www.chks.co.uk

8. The CHKS Accreditation Cycle
Against standards at outset
12 months prior
to accred expiry
Surveillance visits
at 12 and 24 mths
post survey
Monitoring visit at 18mths if not ISO certification
12-18mths after start
Three years
accreditation from date
of survey

9. Accreditation on-line -web-based portal
11/14/13
Contact Name & Job Title

10. Philosophy that informs our approach
• Focused on Patient Safety, the patients’ and families’ experience of
care , professional competence, clinical governance, leadership and
teamwork
• Strong commitment to continuous quality improvement
• Incorporates current national and professional guidance
• Bringing together standards of best practice
• Evidence based standards
• Referenced to CQC and GMS requirements
• Originates from global policy developments, research evidence,
professional guidance and extensive consultation with people working
in the field
• Demanding but realistic
www.chks.co.uk

11. Standards for Primary Health Care
Teams
11/14/13
Contact Name & Job Title

12. Standards - sections
www.chks.co.uk

13. Layout of criteria
8.36 There is a designated person appointed to handle complaints for
A
the practice and to manage the complaints procedure
Guidance
The designated person may also be the 'Responsible Person' who ensures that complaints are
handled in compliance with the Regulations.
Reference:
The Local Authority Social Services and National Health Service Complaints (England)
Regulations 2009
NHS Complaints in England: Regulations and Principles. Medical Protection Society. 2009
8.42 There are notices displayed in the practice advising patients how
to make a complaint.
Guidance
Such notices may invite suggestions, comments and complaints from patents
and carers, and do not need to focus exclusively on complaints.
EASY TO USE AND UNDERSTAND
Reference
The Health and Social Care Act 2008 (Registration Requirements) Regulations
2009, Complaints, 17(2) (a)
A
CQC

14. Benefits
www.chks.co.uk

15. Thank you
Moyra Amess
Associate Director
CHKS
07798846209