The way we communicate and consume information and services has changed beyond recognition, and a large part of this is because of the huge leaps in mobile technology. This presentation explores the implications of this channel shift for communication, government, society and business. This was presented at a King's College London / Ipsos MORI event on 18 June 2014. http://www.ipsos-mori.com/newsevents/events/124/Your-life-in-your-hands-living-our-lives-through-our-mobile-phones.aspx