1. Crisis Management Simulation
Georgia Dimaki
Irene Zissimatou Workshop
Kalliopi Koutla Advertising and Public Relations
Natalia Lab
Lymperopoulou
Nikoleta Panagiotou
Dept. of Communication, Media
and Culture
Panteion Univercity
(@cmc_panteion)

2. Crisis Management Team
 Chief
Irene Zissimatou – Minister of Finance
 Coordinator
Lymperopoulou Natalia– Deputy Minister of Finance
 Secretary
Koutla Kalliopi
 Legal Assistant
Dimaki Georgia
 Spokesperson
Pangiotou Nikoleta – Spokesperson for the Ministry of Finance

3. Contact Information

4. Action Plan
Press Release
We informed the media about the first action of the
Ministry of Finance.
Tuesday,
5th of 1. An investigation was conducted
June 2. The Ministry of Health and the General Chemical
State Laboratory were informed in order to
participate in the investigation of the matter at
1:00 p.m
hand.

5. Action Plan
1st Letter to Food Catering
Specifications were asked about the company’s
employees and facilities.
Wednesday We provided the company with all the information
about our actions (contact with G.C.S.L, Ministry of
6th of June
Health, establishment of a committee of experts.)
2:33 p.m.

6. Action Plan
2nd Letter to Food Catering
We asked the company to provide us with a list of the
employees at Food Catering and Columbia as well as
Wednesday the letters of recommendation required for their
6th of June employment .
9:25 p.m.

7. Action Plan
Press Release
The press release presented:
• The basic data exchanged between the Ministry of
Wednesday Finance and f.d
6th of June • The procedure that led to the hiring of Food Catering
• Our constant communication with the medical staff
4:00 p.m. • Our request towards Food Catering for the immediate
publication of the results of their investigation

8. Action Plan
1st Explanatory Letter to journalist, Mr.
Tsigkrimanis
Further information on the matter for the media’s
convenience.
Thursday 1. Apposition of the deciding factors which led to the
7th of hiring of Food Catering.
June 2. Constant communication between the Ministry of
Finance and Food Catering.
4:32 p.m. 3. Imposition of sanctions, according to the law, if
responsibilities are ascertained for the illness of Mr.
Paul Binder.
4. Communication of the Ministry of Finance with the
patient Mr. Paul Binder and the International Monetary
Fund

9. Action Plan
Letter of Response to Food Catering
• Information about the Ministry of Finance’s contact
Thursday with the responsible institutions in order to access
7th of June the hotel’s cameras data.
• Basic omissions of Food Catering, which delayed our
6:06 p.m. investigation process, were pointed out.
• Repeated request for the publication of the results of
the company’s investigation.

10. Action Plan
2nd Explanatory Letter to journalist, Mr. Tsigkrimanis
• We informed the media that the expected official
Thursday, medical announcement would soon be released.
7th of June • We referred the media to Food Catering for the list of
their employees.
10:22 p.m.

11. Action Plan
Medical Announcement from Attikon Hospital
• Patients’ information (name, age, time admitted in
Friday, the hospital, etc.).
8th of June • Medical findings of patients’ health by supervising
physician ( Escherichia Coli bacteria).
3:25 p.m. • Significant improvement of Paul Binder’s health
• Second patient, Johan Cloum, has a positive response
to the medical treatment.

12. Action Plan
Press Release
Friday, The press release presented:
8th of June 1. Our immediate response to the matter by
conducting constant examinations.
4:41 p.m. 2. The recognition of the cause of the symptoms
(Escherichia Coli bacteria).
3. The announcement of the arrival of the patients’
families with all expenses covered by the Ministry
of Finance.

13. Action Plan
Statements of the Spokesperson of the
Ministry of Finance
Friday, • Communication via telephone with journalist from
8th of June SKAI, Mr. J. Skoulos.
• Reply about rumors that the food poisoning was a
7:52 p.m. result of a terrorist act
• Answers on matters of security for the delegation of
the International Monetary Fund to Greece

14. Action Plan
Letter of Response to Food Catering
• Confirmation of the facts announced on that day’s press
Friday, release.
8th of June • We underlined the necessity that both parties should heed
their statements so as false facts will not be propagated by
the media.
11:46 p.m.

15. Stages of Crisis
Special Crisis Crisis
Situation
• Tuesday, • Tuesday, • Friday, in
9.30 – 11.59 12.00 p.m. progress
p.m.

16. Instructor, Mania Xenou, CEO Reliant
Communications
Worshop Co-ordinator, Konstantinos Ioannidis,Phd
(@kon_ioannidis)
Head of Advertising and PR Lab, Assistant Professor,
Betty Tsakarestou(@tsakarestou)

17. Thank you for
your time!