The document outlines an organizational change framework for improving the GSP Student Council. It begins with problem recognition through surveys of students, council members, and administration. Key issues identified include a lack of institutionalization, continuity, motivation, and communication. Recommended interventions include revising the mission, establishing key result areas, improving interpersonal processes, developing technological capabilities like a student council website, and structural changes such as adding roles, meetings, and feedback systems. The change process considers variables that are controllable versus uncontrollable and identifies potential resistance that could be addressed through delegation, motivation, and showing the need for change. Outcomes will be measured through feedback and new surveys.

1. The GSP Student Council
Entering a new Era of Student Leadership

2. Organizational Change Framework
Problem
Recognition
Organizational
Diagnosis
Feedback
Measurement/ Strategy
Evaluation Formation
Interventions
Page  2 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

3. Current Organizational Structure
President
Vice President
Treasurer
Representative Representative Representative Representative Representative Representative Representative
of IB of IDC of IR of LA of IT of MKE of PhD
Students Students Students Students Students Students Students
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4. Entities
Educational
Institutions
Kyung Hee
GSP
GSP
Student
Council
Page  4 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

5. Problem Statement – before Survey
According to the According to our
Student President Project Team
No significant problems
Structure
Points for improvement
– Motivation of council members Strategy Systems
– Available time
– Collection of student fee Shared
Values
External Environment:
– Swine flu, work overload of students Skills Style
Staff
Page  5 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

6. Survey Method
Three different questionnaires:
GSP Students
− Personal distribution and via Email
Student Council Members
− Via Email
Administration
− Personal interview
Page  6 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

7. Results – Student Questionnaire
75 students answered the questionnaire (out of 150 GSP students)
Distribution of gender 52% 48%
Distribution of nationality
9% 6%
39% Korean
13%
Chinese
33% European
No data
Others
Page  7 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

8. Results – Student Questionnaire
Do you know about the existence of the GSP Student Council?
89,33% 10,67%
International Students 75% Korean Students 25%
Imagine the closing down of the GSP Student Council – Would that be a problem
for you?
53,33% 46,67%
Page  8 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

9. Results – Student Questionnaire
Do you know that there is a student fee?
94,67% 10,67%
How were you informed about the student fee?
4% 1%
7% 65%
By email
23%
Word of mouth
By chance
Bulletin board
Other
Page  9 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

10. Results – Student Questionnaire
Clusters for Student Answers
Student Facilities
– Lockers, computer room, heaters, printers, study environment, homepage of GSP student council
Student Activities
– Debates, field trips, cultural events, parties, ‘get-togethers’, conferences about current affaires
Providing Information
– About Jobs, internships, current GSP issues/activities, activities of the Student Council
Student Representation
– Gather student opinions, interaction between students and GSP/Profs, representing students and GSP
Student Support
– Improvement of student life, student integration, study conditions, problem solving, exchange of
learning materials
Student Clothes and Student Fee Collection
Page  10 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

11. Results – Student Questionnaire
Do you know the purpose of the GSP Student Council?
49,33% 50,67%
What is the GSP Student Council actually doing for you? – Perceived Tasks
What tasks should the GSP Student Council fulfill? – Requested Tasks
24
25
20
19 19 19
20
Number of Answers
16
15 13
12
11
10
7
6
4
5
0 0
0
Perceived Tasks
Requested Tasks
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12. Results – GSP Student Council Members
In your eyes, what is the mission of the GSP Student Council?
– Integration of students and alumni
– Representation of student's ideas “Make GSP
– To improve the welfare of students of GSP Students happy!”
– In charge of lockers and printers
Do you think that the GSP Student Council is achieving its mission?
In parts 33,33% 66,67%
Does the GSP Student Council have certain long-term goals to achieve?
16,67% 83,33%
Page  12 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

13. Results – GSP Student Council Members
Do you think that you spend enough time working on Student Council issues?
33,33% 66,67%
How do you communicate with your GSP Student Council colleagues?
By Email
Chat
By Chance
Meeting
Phone
0 1 2 3 4
Number of Answers
Page  13 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

14. Results – Administration
Interview with associate Dean - Main Results
Communication
– No regular communication or meeting
– Doors of administration are always open
Impression of current Student Council
– Organized, motivated, helpful
– Take care of all students (especially exchange and international students)
Term duration
– No need for extension
Anything to improve?
– More inputs and demands from students
Page  14 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

15. Examples of other Student Councils
Mission Statement
“We serve as an official medium of communication between graduate students and the graduate faculty
and administration. We take your concerns to the greater community. In the process, we defend your
rights and opportunities, seeking to improve the quality of student life in the APEC community”
Weekly meetings among all council members
Organization of conferences and debates
– Symposium on economic issues e.g. War for Talents
Head of Student Organizations
– E.g. APEC In
Homepage of Student Council
Reward Structure
Page  15 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

16. Organizational Change Framework
Problem
Recognition
Organizational
Diagnosis
Feedback
Measurement/ Strategy
Evaluation Formation
Interventions
Page  16 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

17. Revised Problem Statement
Mission
The GSP is missing institutionalization
– Mission, Vision, Values
Vision
– Key Result Areas
Key Result Areas
Limited continuity
– Complete restart each semester
Council members lack time and motivation
Restricted communication
– Administration & Council
– Within Council
– Council & Students
Event cancellation due to Swine flu
Page  17 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

18. Revised Problem Statement
Structure
Strategy Systems
Shared
Values
Skills Style
Staff
Page  18 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

19. Recommended Strategy
Identifying controllable variables
Controllable Uncontrollable
Institutionalization Work overload
– Values & Structure Swine flu
Continuity
Motivation
Communication
– All three levels
Once controllable variables are identified, targeted
interventions can be planned.
Page  19 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

20. Recommended Strategy
Intervention Stages
Mission Revision
Interpersonal Processes
Technological Processes
Structural Changes
Page  20 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner

21. Intervention Pyramid
Mission
Interpersonal
Technological Structural
Page  21 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

22. Organizational Change Framework
Problem
Recognition
Organizational
Diagnosis
Feedback
Measurement/ Strategy
Evaluation Formation
Interventions
Page  22 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

23. Mission Revision
Mission
The GSP Student Council develops, encourages, and promotes policies, practices and
activities to enhance the quality of university programs and student life and the levels of student
achievement. It seeks to inform, discuss, decide and act upon matters concerning the entire
student body. It is the duty of the GSP Student Council to respect and represent the opinions
and lobby for the needs and wants of the student body to the GSP administration, Kyung Hee
University and all other organizations.
Vision
We seek to form a unified organization including students, professors and administration from
different cultural backgrounds, where each individual is active and engaged in maintaining and
improving the educational environment.
Values
Leadership, Representation, Quality, Respect, Achievement, Duty, Interaction
Page  23 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

24. Mission Revision
Page  24 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

25. Key Result Areas
Communication
– Number and duration of meetings on all three levels
Activities
– Number of debates, cultural events, symposia and parties
Student Interaction
– Attendance at activities or meetings and number of student suggestions
Student Satisfaction
– Measured during feedback and survey rounds
Exchange Students
– Introduction and participation of the new function
Page  25 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

26. Key Result Areas
KRA Table Example
Person In Coordination Resources Output Date
Priorization KRA/Objectives
Responsible with Needed Measure Expected
1. Communication President
Monthly Meeting Number of End of
Rep IT Rep LA
among SC Meetings Semester
Two Meetings Number of End of
President Vice President
with Administration Meetings Semester
2. Activities
Organizing Number of
End of
debates/ cultural debates &
Semester
events events
Student
3.
Interaction
Page  26 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

27. Interpersonal Processes
Communication within the council is open and candid
No personal or cultural conflicts exist
Interpersonal behavior is in no real need of improvement
Relies heavily on electronic means
– Due to time contraints
This can be enhanced by structural changes
Page  27 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

28. Technological Processes
Communication relies on electronic technologies
GSP Student Council Homepage would present an effective addition
2-way information channel
between council and students
Announcement of activities,
policies and changes
Forum for various discussions
– Multiple topic areas
– Excluding administration and professors
Basis for GSP student community and open information flow
Page  28 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

29. Structural Changes
Structural changes are powerful, but risky
– Have to be carefully metered
Job Feedback
Organigram
Descriptions System
Scheduled
Activities
Meetings
Page  29 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

30. Structural Changes
Organigram
– Addition of a Exchange Student Representative
– Alleviate the President‘s workload
Job Descriptions
– Clear job descriptions for all Council members
– Give guidelines and agreed upon tasks
Feedback System
– From students and administration at the end of term
– Serves as control mechanism for current Council
– Shows possible improvements for next Council
Page  30 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

31. Structural Changes
Scheduled Meetings
– Administration and Council – Every two months
– Intra-Council – Beginning of every month
– Students and Council – End of every month
− As complete student body or every major
– Major factor to increase communication and build student community
Activities
– Parties
– Cultural events and excursions
– Debates
– Get-togethers with student organizations of other universities
Page  31 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

32. Other Recommendations
Improvement of Council motivation
– Currently only the President is rewarded
– Personal development or leadership training for Council members
– Possible alleviation of time contraints through closer interaction with administration
Suggestion Box
– In GSP student facilities and on website
Swine flu
– Website and smaller group meetings to enable communication
Suggestion to only allow prior Council members to be elected President
Page  32 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

33. Expected Resistance to Change
“We have no time for changes“ Desensitization
– Equal distribution of responsibility to all council members
– Constant cooperation with administration
No execution of change Introjection
– Individual motivation
– Show need for change
Too much change Projection
– Show need for change
– Different responsibilities and change
– Change process interconnection
Change overload of President Retroflection
– Delegation of work
– Introduction new representative
Page  33 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

34. Organizational Change Framework
Problem
Recognition
Organizational
Diagnosis
Feedback
Measurement/ Strategy
Evaluation Formation
Interventions
Page  34 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

35. Measurement
Feedback from administration and students
New round of surveys
– Measurement of student satisfaction and Council performance
Measurement with Key Result Areas
– Communication, Activities, Student Interaction, Student Satisfaction, Exchange Students
Results measured according to four parameters
− Effectiveness, Efficiency, Timeliness, Quality
Page  35 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

36. Organizational Change Framework
Problem
Recognition
Organizational
Diagnosis
Feedback
Measurement/ Strategy
Evaluation Formation
Interventions
Page  36 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

37. Feedback
This is the time to give Feedback
and ask your Questions
Page  37 Evelyn Delis, Isis Quiñones, Sebastién Meilinger, Dino Lewkowicz, Anna Ebner 2009/12/01

38. Thank you for your attention
Have a wonderful Christmas