Juretta Alice Williams is a customer service professional with over 10 years of experience in telecommunications, collections, insurance, and medical support. She currently works as a Customer Service Representative for TELETECH providing Blue Cross Blue Shield health insurance services. Previously, she held roles at TSC informing customers about home phone and wireless plans, at Washington Mutual collecting past due payments and submitting accounts, and at Blue Cross Blue Shield taking insurance applications. Williams has a certificate in managing the front desk from Rockhurst University and studied nursing pre-reqs and medical billing/coding at Broward Community College.

1. Juretta Alice Williams
3453 Hyperion Way SE JurettaWilliams@yahoo.com
Palm Bay, FL 32909 Cellular: 321.722.0715
Customer Service…Telecommunications…Account Management…
Collections…Legal & Medical Support…Insurance…and more…
Personable, motivated, and highly ethical professional recognized for meeting goals while building
a productive rapport with customers and is equally adept working independently or as part of a team.
Computer skills include, but not limited to, Microsoft Office Suite: Word, Excel, PowerPoint; Outlook;
Industry-Specific Software such as Viper and H2O; Internet Applications; Research and Data Entry
PROFESSIONAL EXPERIENCE
Customer Service Representative
TELETECH, Melbourne, FL, 2013 to present
 Provides members and applicants with Blue Cross Blue Shield (BCBS) health insurance services
per the Affordable Care Act in states such as New Mexico, Texas, Montana, Oklahoma, Illinois:
 Explains benefits, answers billing and claims questions, researches applications, orders ID cards,
takes phone payments and sets-up auto pays, assists doctor changes, updates information, etc.
TSC, Melbourne, FL, 2010 to 2013
 Informed customers about home phone and wireless plans including relevant taxes (local, long
distance, unlimited) and set-up requested services. Recipient of several “Kudos” awards.
Default Collections Specialist
Washington Mutual, Melbourne, FL, 2008 to 2010
 Collected past due payments and submitted accounts for alternative programs, or actions, based
on authorized guidelines. Frequently named a Top Producer.
Trustee
Mamie L. Davis Chapter 13 Bankruptcy, Jacksonville, FL, 2006 to 2007
 Informed Correspondence duties (time-driven by court date) for Court, Attorneys, Debtors included
researching information/documents, scanning into appropriate case, and copying court calendars.
Loan Registration Specialist /
Washington Mutual, Jacksonville, FL, 2006
 Input loan documents for new mortgages, processed files, and handled general clerical work
ensuring the accuracy of all consumer documentation from addresses to account numbers.
Customer Service Associate
Blue Cross Blue Shield, Jacksonville, FL, 2005 to 2006
 Took applications, assessments for seniors enrolling in prescription drug plans and served as the
Liaison between applicants and insurance companies from inquiries to issue resolution.
ADDITIONAL RELEVANT EXPERIENCE
Receptionist / Front Desk, DME Corporation, Ft Lauderdale: Responsibilities included assisting HR
Manager with personnel management; trained new hires. Medical Records Clerk, Staff Builders &
Primary Care Associates, Ft Lauderdale: Duties ranged from imaging charts, pulling records, charts,
and x-rays, and obtaining doctor sign-offs to ensuring the return and accurate filing of all documents.
TSA Screener, Port Canaveral: Processed visitor fingerprints, pictures, and background checks.
EDUCATION
Rockhurst University, FL: Essentials of Managing the Front Desk Certificate
Broward Community College, FL: Nursing Pre-Reqs and Medical Billing & Coding