1. Effective Communication

2. Communication Defined

3. The Communication Process

4. Communication Barriers

5. Empathic Listening

6. Facilitative Listening

7. Be a Committed Listener

8. Responding Sticks and stones may break my bones, but words. . . . can wound forever.

10. Collaboration

11. Interpretation/Translation

12. Customer Service

13. Customer Service

14. Thank you for Listening!