State of Minnesota IT Innovation Program update

INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

2013 Minnesota Government IT Symposium
For State Agencies, Counties, Cities, Higher Education and Nonprofits
December 10-12, 2013 River Centre, St. Paul, MN www.mngts.org/itsym
(Presented by GTS Educational Events)

Session 88

MN.IT Innovation
James Kauth
MN.IT Services
Thursday, December 12
1:30 p.m. – 2:30 p.m.

1

INFORMATION TECHNOLOGY FOR MINNESOTA GOVERNMENT

Agenda
• Welcome & context
– Program origins
• Program structure
– Ideation, projects, repeat
• Current program focus: results!
– Planning and execution
• Building a solid foundation
– Culture of engagement
• What’s next in 2014

2

Governor’s Priorities
 Create jobs and improve Minnesota’s competitiveness
 Improve how state government works to deliver the
best services at the best price
 Make Minnesota’s tax system more fair
IT can be a
significant
catalyst for change

3

Powered by MN.IT Services

 IT is a top expense of state budgets
 IT directly contributes to business efficiency and effectiveness
 Marginalizing IT limits its potential to deliver new value
 Customers expect services they take for granted elsewhere
 We need to “catch up” with our government and private sector
peers
More? How about:
 Big Data
 Open Government
 The Social Enterprise
 Democratization of the Web
 Ubiquitous computing
4


 Our combined organization now has a new
name: MN.IT Services
 Approximately 2,100 employees
 22 agency-based offices
 90 locations statewide
We now provide all
information technology (IT)
services for 70+ agencies
(35,000 employees) plus
other MN government
customers

5

 2,000+ applications

 Combined annual operating budget of $451
million


The MN.IT Cloud
End User Services

Hosting Services

Work Station Mgmt., Mobile Device
Mgmt., Voice

IAAS, PAAS, SAAS

Data Center
Facilities

Project &
Portfolio Mgmt.

Leadership &
Oversight

WAN

Active
Directory

HR Planning

Local
Virtualization

Financial Strategies &
Systems

Single Service
Desk

ITSM
Processes

Procurement

Service Level
Mgmt.

Governance

Primary Goal:
Make IT infrastructure super efficient to focus on services that make a
difference for customers and citizens

6


This enables time &
resources for…

7


Invention - create something new
Innovation - do something different
Improvement - do the same things
better (reengineer)

Effectiveness over efficiency
“The execution of new ideas
that create sustainable, business value.”
8


Innovation Program
Structure

9

1 stop to the top

10


The Mission

Address government business challenges by
soliciting creative ideas from a broad and diverse
range of communities.

The Goal

Identify opportunities for creative, effective IT
solutions that bring new value to Minnesota citizens,
businesses and government.

The Program

Challenges and projects that mine ideas and skills
from employees and others for new or improved:
•
•
•
•

11

Processes
Projects
Applications
Services


Back Office Innovation
Results in greater efficiency
within state government.
e.g. IT Consolidation

12

Public Service Innovation
More effective government services
for Minnesotans / improve the state
business climate


A virtual event for people to share ideas in alignment
with MN.IT strategic direction to improve services and
create a workplace of choice.
More simply:

You + Ideas + Sharing =
 Predefined focus (theme)
 Time boxed event
 Unlimited ideas, commenting voting
 Vetting, filtering and project selection follows
13


MN.IT
Employees

COOL
STUFF

ICAT

Ideas
Comment
& Vote

Best
ideas
bubble
up!

Awards & recognition

The Innovation Cycle

Review
Process

Work Teams
14


Metric

Statistic

Employees

2,080

99.9%
of all MN.IT staff

Registered
Users

1102

53%
of MN.IT staff

Active
Users

539

25.9%
of MN.IT staff

Final idea
count

214
ideas

1 in 5 staff
had an idea

Comments

690
comments

>3 comments
per idea

Votes

15

Final

3,442 votes

16 votes
per idea


Current program focus: Execution!
• Defining projects
• Finding champions to drive
• Acquiring resources to implement

16

1. Set criteria for finalists
 Filter and remove off topic/out of scope ideas

2. Invite active participants to review and discuss
 Group filter and remove

3. Create logical or trending category groups
 Filter down to a set number of ideas per category

4. Merge connected ideas into proposals
 Research, filter and remove

5. Pitch to leadership
 Establish governance body, portfolio
 Prepare for expectations to be set

18


“They look good –pursue them. Yeah, all of them.”
Not ordinary projects; need new skills, new
approaches, and business buy-in.

Time to get innovative:
8 proposals to be posted to RFI
•
•
•
•

19

Tap expertise of business community
Help build requirement specs for proposals
Define project plan, timeline, resources and budget
ID new partners that can help us deliver results!


For some proposals, the process, skills and business interest exists

 Mobile apps, content and design (hot IT right now)





Responsive & mobile first design
Mobile ninjas –small but capable group
App storefront –showcase & profile
Collateral benefits: 2-way texting & GIS mobile services proposals

 Delete the Digital Divide
 Telepresence partnership project: Blandin Foundation, MN Inventor’s Congress &
MN.IT@DHS

 Homelessness web presence
 Homelessness on the rise, yet MN is #5 in nation for volunteerism (opportunity!)
 MN Housing Finance Agency, DHS and Dept of Ed Commissioners drive new focus

 Innovation project team requests –coming soon!

20


Building a
Solid Foundation
and Culture

21

Are they doing it better?
“It depends”
 On CEO commitment
 On bottom-up energy
 Thawing of the “frozen middle”

Weaving innovation
into the fabric of the
organization

Similarities
 Need a problem to solve: Crisis = opportunity
 Tactical versus strategic innovation
 Immature innovation reward systems
 No staff, small budget, big results expected
 Titles are cheap: CINO, CKO, CSO, CIO, CDO
22


 Engage the organization
 ICAT –Innovation CATalysts
 Ninjas –ad hoc project work teams
 Agency delegates –proposal coming soon
 Availability & management challenge: other roles & priorities

 Leveraging new processes, methods
 Agile, Prototyping, LEAN, Scrums

 Try new ways to get work done
 Hackathons, TopCoder, Code for America

 Listen to the end-customer
 Did you hear about… The Unsession Suggestion?

23


Citizen-focused
• Open to the public
• 442 ideas
• “make gov’t easier”

24

Inward-focused
• 38,000 eligible
• >3,400 users
• >700 ideas
• >2,200 comments


MN.IT is highly distributed, which poses both
opportunity and challenges.
 Leverage agency endpoints
 @Central > consistency, standards, uniform service delivery
 @Agency > “business IT” = effectiveness of IT to business

 Alignment with Enterprise Architecture
 EA’s purpose is to improve business performance (so is
Innovation!)
 Successful innovations need service connection and
operationalization

 Service Management integration
 Pilot project ideas can come from employees & customers
 Merge sources, create new service lines based on demand

25


 Connection opportunities abound –please reach out!
 Cities, counties, municipalities, nonprofits, foundations, businesses alike

 Local government: success story in community connectedness
 State-local gov’t needs tighter innovation integration
 Activity everywhere, we’re behind but catching on!

 Some nearby examples:
 Forever St. Paul Challenge
 1,000 ideas submitted, $1M prize
 Winner: Tracy Sides –a friend and a life changing outcome
 Visualizing Neighborhoods
 U of M CURA Hackathon
 Bus route apps, central corridor jobs, community greenspace mapping

26


“Public data is the natural resource of government innovation”
-James
 White Paper submitted to Governor’s office -proceed
 Enterprise Data Governance commission established
 Broad inter-agency agreement for cross-agency public data sharing
 Improved access to public data everywhere

Open Public Data –an estimated $3 - $5 trillion dollar potential!
-McKinsey Global Inst & Ctr for Gov’t

 Open Data becomes the starting point for a discussion we haven’t imagined yet
A few examples:
 Big time: National Weather Service data creates $1.5B industry
 Small time: mash up of disparate data sets in NYC (tree data with traffic accident data?)

27


What’s Up
for MN.IT Innovation
in 2014…

28

 A public-facing Innovation website
 A beacon for partnerships, projects and sharing

 Challenge #2!
 Stay tuned as projects close from Challenge #1

 Hackathons –solutions built by the civic community





HackforMN –June 2013 (federal)
CityCampMN –August 2013 (city)
Data Opener –December 2013 (State)
Capitol Code –February 2014 (SoS)

 Public - Private Business Partnership
 Unique model leveraging government data
 Rapidly deploy new solutions to agencies and citizens
 Successful model in place in other states today

29


More Challenges!
 Open to everyone’s ideas & comments
Idea Review Teams
 Profile a potential project, make it achievable
Project Teams
 Deliver tangible outcomes
Connect & share
Encourage a creative culture!

30


31

“Chance favors the connected mind”


Clarifications
Takeaways
or questions?
-something practical
-possibly inspiring
-anything useful?

32

Federal Digital Government Strategy 12 month roadmap
 whitehouse.gov/digitalgov/
 Data.gov (90,000+ data sets)
Video
 Steven Johnson –”Where good ideas come from”
Book
 Beyond the Idea (or anything by Vijay Govindarajan and Chris Trimble)
MN Government
 Mn.gov/data
Open Government
 Unsessionsuggestion.ideascale.com (442 citizen ideas!)
 McKinsey report ($3T in economic potential!)
Others
 Innovationexcellence.com
 E-democracy.org
 Opentwincities.org

33


State of Minnesota IT Innovation Program update

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