1. JASMINE BAEZ
5009 Brighton Lane Plainfield, IL 60586 ~ (708) 218-8526 ~ Jasminedbaez@lewisu.edu
OBJECTIVE
Business administration graduate with current work in the advertising technology field seeking to
become part of a challenging and client focused team.
EDUCATION
Bachelor of Science in Business Administration December 2015
Lewis University, Romeoville IL
WORK EXPERIENCE
Mediaocean, Chicago, Illinois March 2016 – Present
Digital Support Specialist
 Provide support to clients using Mediaocean software for the advertising industry
 Troubleshoot client issues
 Interact with clients via phone, email, and online chat system
 Create tickets for issues, including tickets to the Development team
 Responsible for managing and updating multiple tickets daily
 On-site client trainings
 Researching and testing issue resolutions
Texas Roadhouse, Joliet, Illinois August 2012 – March 2016
Server, Server Trainer
 Answer guest questions, utilize suggestive selling
 Effectively communicate with both guests and management
 Teach steps of service to new employees and ensure they understand what is expected of
them
 Teach company values to new employees
 Accurately record orders and partner with team members to provide excellent service
 Skillfully anticipate and address guests wants and needs
 Resolve customer complaints and provide great experiences
 Process cash and credit transactions
Outback Steakhouse, Joliet, Illinois March 2011 – July 2012
Host, Server
 Completed daily host tasks assigned by management
 Handled phone calls and accurately recorded reservations
 Welcomed guests, assisted servers
 Skillfully anticipated and addressed guests wants and needs
 Resolved customer complaints and provided great experiences
 Processed cash and credit transactions

2. SKILLS
 Computer: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Prezi, Online
ticketing systems such as Zendesk
 Leading, training and encouraging others to understand and complete tasks
 Trouble shooting for clients
 Multi-tasking between different projects
 Planning future goals to better the company
 Communication amongst management, coworkers and guests
 Excellent teamwork skills, assisting others to complete tasks
COLLEGIATE AND COMMUNITY EXPERIENCE
 Intramural Sports Participant 2011
 Orientation Volunteer 2011
 Lockport Historical District Property Values 2012
 County Line Pet Hospital Adoption Event 2016