1. CHALLENGE
Growing Application and Traffic Levels
Because of the rapid growth of their call center, Washington Trust needed to add
functionality to their network that allowed for smoother intra-office communication
and more efficient means for locations to work together. In addition to needing a
more complete business continuity solution, they also required a proper disaster-
recover plan that their traditional frame relay technology could not support. To meet
growing business opportunities, Washington Trust’s network needed to grow as
well; that meant an easier and scalable growth solution was needed. And to ensure
Washington Trust continued to protect its banking customers’ privacy, it needed a
network partner that provided the highest levels of security, redundancy and backup
capabilities, network availability and performance for its data and application needs.
SOLUTION
CenturyLink IQ™
Networking
The CenturyLink account team designed and implemented an IP-based migration
to CenturyLink IQ Networking Private Ports that eased new location additions
with any-to-any connectivity and increased bandwidth. Additionally, CenturyLink
CenturyLink Solutions Featuring:
CenturyLink IQ Networking
Case Study: Washington Trust Bank
(continued on back)

2. Customer
Washington Trust is the largest privately
owned commercial bank in the Northwest,
serving Washington/Idaho for over 100
years.It has over 30 branches in 15
Washington and Idaho communities with
deposits in excess of $2 billion.
CenturyLink IQ™
Networking
CenturyLink IQ Networking consists of
a secure, managed, fully interoperable
and scalable suite of global wide area
networking services. A CenturyLink IQ
Networking solution is designed to focus
on your specific business and application
requirements, allowing customers
to choose from an advanced suite of
CenturyLink networking technologies. As a
result, CenturyLink IQ Networking provides
enterprise customers anew, future-proofed
way of building or expanding their wide
area networking environment.
*These results are unique to this entity and should not
be considered an indication of the amount of savings or
improvements, if any, that may be realized by any other entity
subscribing to comparable services.
1801 California Street
Denver, CO 80202
1 800-860-1020
www.centurylink.com/business
©2011 CenturyLink, Inc. All Rights Reserved. Not to be distributed or reproduced by anyone other than CenturyLink entities.
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provided Washington Trust’s traffic with enhanced security via
the CenturyLink private MPLS-based network. The complete
CenturyLink solution also incorporated disaster recovery
measures by introducing connectivity to a new, secondary
customer data center. This provided dynamic rerouting requests
to the secondary location in the event of a disaster.
Quality of service (QoS) was also an important component of
the CenturyLink IQ Networking solution. CenturyLink’s advanced
QoS capabilities will support Washington Trust’s banking and
multimedia applications across its wide area network in a secure,
prioritized manner ensuring the traffic designated as critical is
given heightened priority as it is sent across the CenturyLink IP
network.
LESS TIME ON NETWORK MANAGEMENT,
MORE TIME ON GROWTH
Through IP-based, any-to-any connectivity, Washington Trust is
relieved of any network management tasks involving provisioning
permanent virtual circuits to each and very location. Additionally,
CenturyLink support of multiple access methodologies enabled
access of the private IP network, offering flexibility and cost
savings. The CenturyLink IQ Networking solution allows
Washington Trust’s network management group to more easily
add network locations, make changes and prioritize traffic.
These capabilities improve the organization’s customer service
productivity and response time.
“Qwest iQ Networking platform was a natural progression of
our networking strategy, “said Washington Trust Senior VP and
CIO Jim Brockett. “We were able to utilize existing network
technology without a large retrofit of equipment. But most
importantly, our network is highly secure, redundant and has
sufficient bandwidth, ease of management and cost control
without limiting our growth.”cr11
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