What I Learned From The House of Mouse
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The document discusses key lessons learned from Walt Disney World about attention to detail, customer service, and creating a magical experience. It emphasizes that every person plays an important role and each small detail matters. Disney World succeeds by making customer service a top priority, rewarding employees, and maintaining high standards of cleanliness, safety and customer satisfaction.
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What I Learned From The House of Mouse
- 1. Things that I learned at the House of Mouse. H E L L O Photo Credit: https://www.flickr.com/photos/expressmonorail/5499757278/
- 2. Walt Disney World An Event Apart Photo Credit: https://www.flickr.com/photos/expressmonorail/3645729212/
- 4. We need to destroy the “make it pretty” culture and explain to people why we do things. Photo Credit: https://www.flickr.com/photos/expressmonorail/3043760419
- 5. Everyone in this room is a web designer. Photo Credit: https://www.flickr.com/photos/expressmonorail/3043760419
- 6. “We don’t design for browsers, we design for people” - Jeffrey Zeldman Photo Credit: https://www.flickr.com/photos/oldpatterns/5479848681
- 7. What makes a design great is attention to detail. It’s really that simple.
- 10. “Being Responsive from a layout perspective should not preclude us from being responsive from a performance and interactive perspective.” - Scott Jehl Photo Credit: https://www.flickr.com/photos/expressmonorail/4292856521/
- 20. Are there some potential issues with Responsive Web Design? UH OH!
- 21. Nah.
- 22. We just need to pay as much attention to load times and page weight as we do with beautiful design, copy and functionality.
- 24. Same personality? Oprah Jennifer Lawrence
- 27. Always communicate & review everything.
- 28. Choose your words wisely.
- 29. Turn negative situations into positive ones and have fun.
- 31. We are all designers.
- 32. Make the right choices.
- 39. To all you queers. Go back to your holes and wait for GOD. Hell awaits you pervert. Good luck singing there. “ “
- 40. I felt like someone hit me in the stomach with a bat. “ “
- 41. This was designed by people like us.
- 43. Unacceptable.
- 44. If we see something that sucks, it’s our job to tell someone and/or fix it.
- 45. When you see something that is technically sweet, you go ahead and do it and you argue about what to do about it only after you had your technical success. “ “
- 46. When you see something that is technically sweet, you go ahead and do it and you argue about what to do about it only after you had your technical success. That is the way it was with the atomic bomb. “ “ - J. Robert Oppenheimer
- 47. As designers, we are responsible for what we put into the world.
- 48. New Fun Tools - Kissmetrics - GoSquared - Gauges - MixPanel - Chartbeat - Crazy Egg - Optimizely - Grunticon/Grumpicon - ffffallback - Css-tricks.com - Webaim Contrast Checker - experimentcalculator.com - Webpagetest.com - Grunt.js - Enhance.js - Cloud to Butt Plus
- 49. Walt Disney World Photo Credit: https://www.flickr.com/photos/expressmonorail/3645729212/
- 50. History
- 51. Oswald
- 57. - Cleanliness - Safety - Customer Service
- 66. 7W A L T D I S N E Y W O R L D S E V E N K E Y S W A L T D I S N E Y W O R L D S E V E N K E Y S
- 67. Who is Disney Worlds competition?
- 68. The competition is anyone the customer compares you with. F I R S T K E Y 1
- 69. Pay fantastic attention to detail. S E C O N D K E Y 2
- 71. Everyone walks the talk. T H I R D K E Y 3
- 72. 70,000
- 73. Everything walks the talk. F O U R T H K E Y 4
- 77. Customers are best heard through many ears. F I F T H K E Y 5
- 78. Every cast member is a customer service executive.
- 79. Reward, recognize and celebrate. S I X T H K E Y 6
- 82. Xvxryonx makxs a diffxrxncx. S E V E N T H K E Y 7
- 83. Somxtimxs I gxt to thinking that what I do doxsn’t mattxr. But whxn I start thinking that way, I rxmxmber my old typxwritxr. Most of thx kxys workxd finx most of thx timx. But onx day, onx of thx kxys stoppxd working altogxthxr. And that rxally mxssxd xvxrything up. So whxn I’m txmptxd to say, I’m only onx pxrson, it won’t makx much diffxrencx if I don’t do this quitx right, I rxmxmbxr my old typxwritxr. And I say to mysxlf: “I am a kxy pxrson and nxxdxd vxry much.” S E V E N T H K E Y
- 84. Now, who wants to go to Disney? I say we leave tomorrow. T H A N K S ! Photo Credit: https://www.flickr.com/photos/expressmonorail/5499757278/
- 85. This presentation was made for you in Power Point. It was a struggle.