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Beyond Search: Leveraging Ads
on Facebook, Twitter & LinkedIn
          Jennifer Wong
          Marketing, HasOffers
          SMX Toronto

            Jennifer@hasoffers.com
            @Jenerationy
            /jenerationy
Friends, Fans & Followers are NOT leads
Organic vs. Paid Social Media:
      Differences & Implications

• Goal: Community       • Goal: optimize
  Growth                  budget
• Time                  • Time + money
• Longer time to        • Immediate results
  see results           • Greater reach
• More trustworthy      • Targeted ads
• Higher quality
Facebook
    vs.
  Twitter
    vs.
 LinkedIn
Paid Social Media Marketing Goals


  BRANDING            CUSTOMER
& AWARENESS          ACQUISITION
Know Your Target Audience
Target Audience    Small size company owner in North America looking
                   for a marketing software for their business


      Pain Point            Need to drive more demand, need to streamline
                            reporting, need more granular tracking capabilities


        Solution                 Content includes overview, description, review and
                                 testimonial, as well as demo or trial


        Search Queries           Marketing software, how to drive more leads, how
                                 to acquire more customers


     Hashtags                      #inbound, #content, #onlinemktg



 Call-to-Action          Free trial, purchase now, compare
                         products, download whitepaper
Plan, Set Up, and Execute Campaigns
                                                     KILLER OFFER
KILLER       KILLER        NEXT       FUTURE
OFFER        OFFER         OFFER      OFFERS
                                                    LANDING PAGE

Download      Fill out     Sign up
                                      Request
  the           the        for our
                                      a Demo          THANK YOU
 Study        Survey       Webinar                      PAGE



                                                      THANK YOU
Sign up      Click for a                                EMAIL
                           Purchase     Enter
  for         Promo
newsletter      Code         Now      Sweepstakes

                                                    EMAIL TEMPLATE
                                                      FOR SALES
Types of Offers

•   Premium content
•   Free trial
•   Newsletter sign up
•   Request a demo
•   Discount code
•   Product promotion
•   Webinars
•   Events
•   Exclusive invite
Tips for Creating Killer Offers



• Use search keywords in
  your copy
• Placement of link
• Ask a question
• Present a solution
• Address their pain points
• Include a picture or video
• Promote gated offer
• Minimize extra clicks
Good vs. Bad Offers
Good vs. Bad Offers
Killer Offers Need Killer Landing Pages




7.9%                                13.9%
GOAL: BRANDING & AWARENESS
Promoted Account
                             Charged on a cost per follower
                             (CPF) basis




Shown in the Who to follow
section – first position
Promoted Account


Build your
follower base by
targeting users
with particular
interests and
influencers of
specific interests.
Promoted Account
Promoted Trends
With Promoted Trends, users
see time-, context-, and
event-sensitive trends
promoted by advertisers
"Promoted."




                                  Paid Promoted Trends appear at
                                  the top of the Trending Topics
                                  list on Twitter and are clearly
                                  marked as "Promoted."
Self-Serve Ads

Ads consists of these elements:
• Headline (up to 25 characters of text)
• Description (up to 75 characters of
  text)
• From: (your name or any company)
• Image: (50x50 pixel image)
• URL (website people visit once they
  click on your ad)

*A text-only version of the ad may be
shown in locations such as the top of the
LinkedIn home page.
Self-Serve Ads
Display Ads

Types of ads:
• Content
• Polls
• Recruiting
• Product
• LinkedIn Company
  Page

*Display is for larger
budgets, $15K
investment to start
GOAL: DEMAND GENERATION
Promoted Tweets in Search

Promoted Tweets
are ordinary Tweets
that show up at the
top of relevant
search




                      Use Promoted Tweets in Search to reach
                      an audience interested in a specific topic
Promoted Tweets in Search
Device Targeting Experiment
  • Promoted Tweets in Timeline
  • 24 hour

            Campaign     Cost per   Engagement   Impression   Engagement   # of Leads   Cost per
              spend    Engagement       rate       Count                                 Lead

Targeting    $640        $1.09         .85        69575          589          30         $21
  iOS &
 Android

Targeting    $245        $1.49         .49        33590          165          15         $16
Desktop


                 Higher engagements and impressions when
                         target iO & Android devices

                 Lower cost per lead when targeting Desktop
Promoted Tweets in Timelines
                                                         Promoting Tweets to targeting
                                                         users in their timeline, at scale.




Use Promoted Tweets in Timelines to reach followers
who might have missed your organic Tweets and/or
users who share similar interests with your followers.
Promoted Tweets in Timelines
Followers Targeting Experiment
 • Promoted Tweets in Timeline
 • 24 hour
             Campaign     Cost per   Engagement   # of Leads   Cost per    # of Net   Cost per
               spend    Engagement       rate                   Lead      New Leads   New Lead

Targeting     $830        $.76          .93          72        $11.52        52       $15.96
Followers
  only

Targeting     $745        $.83          .56          65        $11.46        57       $13.07
Users like
followers
   only


               Targeting users like followers only resulted in
                more net new leads versus known contacts
SHARING YOUR SUCCESS
Reporting Success – Earned Media
Reporting Success – Earned Media
Reporting Success – ROI



Lead Profile
      683 leads
      150 Agencies (22%), 536 Non Agency (78%)
      88 Title contains ‘marketing’ or ‘digital’ (13%)
      66 Bad Information (10%), 70 out of scope (10%)

Opportunities
    Profile
        • 15 Agency – 68%
        • 7 Non Agency – 31%
    Stage
        • (2) at 100%, (4) at 80%, (7) at 25%, (3) at 20%, (21) at 10%, (3) at 0%
        • Offers that contributed to opps: Build Your SEO Campaign in 15 Min (12), Build a Social Media
          Campaign (13), Link Building (1), 5 Ways to Grow Your Agency Business (4), Site Redesign
          Guide (4), T4B Guide (1), organic (1)
Checklist for Managing Campaigns

       Strategy
       Goals and baseline metrics
       Content plan
       Frequency
       Set and manage budget
       Track everything – but focus
        on the metrics that matter
       Test, test, test
       Social nurturing
Beyond Search: Leveraging Ads
on Facebook, Twitter & LinkedIn
          Jennifer Wong
          Marketing, HasOffers
          SMX Toronto

            Jennifer@hasoffers.com
            @Jenerationy
            /jenerationy

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Beyond Search: Leveraging Ads On Facebook, Twitter and LinkedIn #SMX

  • 1. Beyond Search: Leveraging Ads on Facebook, Twitter & LinkedIn Jennifer Wong Marketing, HasOffers SMX Toronto Jennifer@hasoffers.com @Jenerationy /jenerationy
  • 2. Friends, Fans & Followers are NOT leads
  • 3. Organic vs. Paid Social Media: Differences & Implications • Goal: Community • Goal: optimize Growth budget • Time • Time + money • Longer time to • Immediate results see results • Greater reach • More trustworthy • Targeted ads • Higher quality
  • 4. Facebook vs. Twitter vs. LinkedIn
  • 5. Paid Social Media Marketing Goals BRANDING CUSTOMER & AWARENESS ACQUISITION
  • 6. Know Your Target Audience Target Audience Small size company owner in North America looking for a marketing software for their business Pain Point Need to drive more demand, need to streamline reporting, need more granular tracking capabilities Solution Content includes overview, description, review and testimonial, as well as demo or trial Search Queries Marketing software, how to drive more leads, how to acquire more customers Hashtags #inbound, #content, #onlinemktg Call-to-Action Free trial, purchase now, compare products, download whitepaper
  • 7. Plan, Set Up, and Execute Campaigns KILLER OFFER KILLER KILLER NEXT FUTURE OFFER OFFER OFFER OFFERS LANDING PAGE Download Fill out Sign up Request the the for our a Demo THANK YOU Study Survey Webinar PAGE THANK YOU Sign up Click for a EMAIL Purchase Enter for Promo newsletter Code Now Sweepstakes EMAIL TEMPLATE FOR SALES
  • 8. Types of Offers • Premium content • Free trial • Newsletter sign up • Request a demo • Discount code • Product promotion • Webinars • Events • Exclusive invite
  • 9. Tips for Creating Killer Offers • Use search keywords in your copy • Placement of link • Ask a question • Present a solution • Address their pain points • Include a picture or video • Promote gated offer • Minimize extra clicks
  • 10. Good vs. Bad Offers
  • 11. Good vs. Bad Offers
  • 12. Killer Offers Need Killer Landing Pages 7.9% 13.9%
  • 13. GOAL: BRANDING & AWARENESS
  • 14. Promoted Account Charged on a cost per follower (CPF) basis Shown in the Who to follow section – first position
  • 15. Promoted Account Build your follower base by targeting users with particular interests and influencers of specific interests.
  • 17. Promoted Trends With Promoted Trends, users see time-, context-, and event-sensitive trends promoted by advertisers "Promoted." Paid Promoted Trends appear at the top of the Trending Topics list on Twitter and are clearly marked as "Promoted."
  • 18. Self-Serve Ads Ads consists of these elements: • Headline (up to 25 characters of text) • Description (up to 75 characters of text) • From: (your name or any company) • Image: (50x50 pixel image) • URL (website people visit once they click on your ad) *A text-only version of the ad may be shown in locations such as the top of the LinkedIn home page.
  • 20. Display Ads Types of ads: • Content • Polls • Recruiting • Product • LinkedIn Company Page *Display is for larger budgets, $15K investment to start
  • 22. Promoted Tweets in Search Promoted Tweets are ordinary Tweets that show up at the top of relevant search Use Promoted Tweets in Search to reach an audience interested in a specific topic
  • 24. Device Targeting Experiment • Promoted Tweets in Timeline • 24 hour Campaign Cost per Engagement Impression Engagement # of Leads Cost per spend Engagement rate Count Lead Targeting $640 $1.09 .85 69575 589 30 $21 iOS & Android Targeting $245 $1.49 .49 33590 165 15 $16 Desktop Higher engagements and impressions when target iO & Android devices Lower cost per lead when targeting Desktop
  • 25. Promoted Tweets in Timelines Promoting Tweets to targeting users in their timeline, at scale. Use Promoted Tweets in Timelines to reach followers who might have missed your organic Tweets and/or users who share similar interests with your followers.
  • 26. Promoted Tweets in Timelines
  • 27. Followers Targeting Experiment • Promoted Tweets in Timeline • 24 hour Campaign Cost per Engagement # of Leads Cost per # of Net Cost per spend Engagement rate Lead New Leads New Lead Targeting $830 $.76 .93 72 $11.52 52 $15.96 Followers only Targeting $745 $.83 .56 65 $11.46 57 $13.07 Users like followers only Targeting users like followers only resulted in more net new leads versus known contacts
  • 29. Reporting Success – Earned Media
  • 30. Reporting Success – Earned Media
  • 31. Reporting Success – ROI Lead Profile  683 leads  150 Agencies (22%), 536 Non Agency (78%)  88 Title contains ‘marketing’ or ‘digital’ (13%)  66 Bad Information (10%), 70 out of scope (10%) Opportunities  Profile • 15 Agency – 68% • 7 Non Agency – 31%  Stage • (2) at 100%, (4) at 80%, (7) at 25%, (3) at 20%, (21) at 10%, (3) at 0% • Offers that contributed to opps: Build Your SEO Campaign in 15 Min (12), Build a Social Media Campaign (13), Link Building (1), 5 Ways to Grow Your Agency Business (4), Site Redesign Guide (4), T4B Guide (1), organic (1)
  • 32. Checklist for Managing Campaigns  Strategy  Goals and baseline metrics  Content plan  Frequency  Set and manage budget  Track everything – but focus on the metrics that matter  Test, test, test  Social nurturing
  • 33. Beyond Search: Leveraging Ads on Facebook, Twitter & LinkedIn Jennifer Wong Marketing, HasOffers SMX Toronto Jennifer@hasoffers.com @Jenerationy /jenerationy

Notas del editor

  1. It’s easy for marketers to become distracted by all the conversations on twitter and forget the main reason they using that channel, to drive demand. Similar to building a search persona to build your SEO campaigns, create a persona to learn about the Twitter audience that you want to reach. Target Audience – describe your perfect buyerSmall sized company in North America looking for a marketing software Understand Pain Points – How would your target customer articulate their need for your product in terms of keywords? What kinds of questions would they ask help for on Twitter?Need to drive more demand, need to streamline reporting, need more granular tracking capabilities Solution - Content includes overview, description, review and testimonial, as well as demo or trial Search Queries - Marketing software, how to drive more leads, how to acquire more customers Hashtags - #inbound, #content, #onlinemarketing, #leadgen, #webmktg Call-to-Action – Offer a call to action that compels the Twitter user to dive deeper into your conversion funnel. Free trial, purchase now, call for consultation, compare products, download a whitepaper
  2. Layout your content plan for the campaigns to determine the offers and follow up.B2B and B2C examples of offers
  3. http://www.kmart.com/shc/s/dap_10151_10104_DAP_KM+Black+Friday?adcell=promo1previewdoorbuster&SID=ISm22200224x000651http://whatsmyneed.com/https://twitter.com/tide/status/268003019541581824https://twitter.com/Spredfast/status/264079381822058496https://twitter.com/windowsphone/status/269167904229044224
  4. 1. Include call-to-actions in Tweets with a required form on the landing page for users to fill out.Whether you're promoting a new whitepaper, guide, ebook, promotion offer, coupon, or free trial; be sure to include a form on your landing page to convert the visitor from Twitter to a lead.promote gated content" since that's the only way they will generate leads and attribute them to Twitter.you should not promote just gated content. It might also be a good point to talk about ratios of tweets - 15% self promoting, 70% share content, 15% interactions.
  5. 1. Include call-to-actions in Tweets with a required form on the landing page for users to fill out.Whether you're promoting a new whitepaper, guide, ebook, promotion offer, coupon, or free trial; be sure to include a form on your landing page to convert the visitor from Twitter to a lead.
  6. Use promoted accounts to build a following of your target audience. Blueprint of a Promoted AccountCharged on a cost per follower (CPF) basisShown in the Who to follow section – first positionShows a yellow or purple box “Promoted”Shows related people in your network that are following that accountShows the Twtitter AvatarShows the Twitter Name and UsernameYour account will be promoted in search results for related keywords and the “Who to follow” section of Twitter.
  7. Everything you tweet organically will be seen by your potential buyers and when you run campaigns to your followers and users like your followers your Tweets are in front of the right peoplegetting more followers will help you establish a stronger presence, increase your reach, build your brand name and eventually generate more leads.
  8. Best way to set up a promoted account campaignAdd relevant categories, add relevant users who are influencers of the interest“Include users like my followers” – if you have a followers base that is on target, check this box. If you don’t have the right followers base, don’t check this box. Specific what locations are important. International or local?Is your product/service gender bias or neutral?Set your campaign time period and bid.Once you set up targeting, you can see the summary of the campaign: estimated reach, interests, location, gender, bid
  9. They are able to click on a Promoted Trend to view all Tweets containing the trending #hashtag or trend terms. They are also able to Tweet about the Promoted Trend by including the terms in their Tweets. Best practices:- There is one promoted trend ever 24 hrsOnly one advertiser can ‘book’ a promoted trend a day so you have to work with you Twitter rep to claim your day far in advanceYou can buy a trend for specific locations or globally. Be preapared to drop around 100K for a US promoted trend topicOn the plus side, promoted trends get about 50% engagement rate (when the typical is 1-5% and you don’t pay or each impression or engagement so it’s an effective national branding strategy
  10. - Select keywords that are relevant to your offer – put them in “” if you want exact match, you can target @usernames as keywords- Pick specific locations where you do business- Choose which devices to display on – If you care about form completions choose desktop only so you don’t waste money on non conversions- Is your offer gender bias or neutral?- Choose what Tweet you want to promote
  11. Monitor Twitter campaign on a daily basis and optimize campaigns to achieve highest performance levelsCheck your Twitter campaigns on a daily basis to make sure you are targeting the right keywords, location, and devices with the Tweets you are promoting. Also, adjust the bid accordingly using the suggested bid range that  changes on a daily basis.Close the loop by Tweeting relevant follow up links to users who became a lead from TwitterIf you have the capability to track a lead that converted from Twitter from a specific Tweet, close the loop and reply back on Twitter with follow up content.