1. Jennifer E. Neil
210 Willow Avenue
Camden, DE 19934
Phone: (302) 922-3925 Email: jenniken80@gmail.com
OBEJECTIVE-
To obtain a challenging position in a growth oriented organization enabling my abilityto utilize my supervisory,
customer service, administrative, and computer/web related skills.
SUMMARY OF QUALIFICATIONS –
- Assertive, positive,and goal oriented self-starter with 15+ years customer service, administrative, collections,
and IT/web computer component/peripheral experience.
- Highly skilledin MS Office,internet navigation, web design, HTML code, Google/Joomla mainframe, data entry,
and publishing.
- Extensive public relations and telecommunications experience including multi line/switchboard phone
systems, in/outbound high call volume call centers, screening/interviewingclients, and maintaining proactive
and professional relationships with customers.
- Extensive skillsin creating PowerPoint, MS Word, and Excel documents.
- Attentive and detail oriented towards multi-tasking,teamwork, and organization.
WORK EXPERIENCE-
Inbound High Volume Call Center Associate (2-2014 – 10-2014) Sitel, Milford DE
Customer service, managed customer accounts, logged disputes and complaints, processed orders, assist clients
with IPhone and android applications, assist clients with navigating customer websites.
Probate Collections Account Manager (11-2012 – 3-2013) Simm Associates Newark, DE
Responsibilitiesincludedmaintaining an account holder pool queue, collecting 1st
, 2nd
, and 3rd
party collection
accounts, collection of deceased accounts, monitor and file claims with attorneys, executors, and probate courts
against estates, trusts, judgments, and secured assets within a set deadline.Negotiated
payments/settlements/PTP’s with executors and attorneys Maintained a set monthly collection goal. Extensive
data entry and computer usage, Utilized “latitude” operating system, Multi-line in/outbound phone system,
Provide and accept payment plans and settlements.
Adoption Counselor/ Admin IT/Sr. Vet/SX Tech/Web Master/Photographer (1-2006 – 11-2011) Kent
County SPCA, Camden, DE Front end office lead, General office, Collections, Data Entry, Medical
consultant, web design, and publishing’s: Responsible for intake and adoption of all animals at the shelter,
screened and consulted all applicants/customers in adoption, redemption, quarantines, and collections.
Supervised and trained volunteers and new hires with shelter functions. Providing excellentcompassionate
customer service to the client. Creating and/or modifying documents/contracts for day to day shelter
operations.
Web Master, PetFinder, and Photographer: Responsible for rebuildingthe KCSPCA website, maintained,
updated, and monitored information including emails lost/found reports, animal control inquiries,and posting
recent news/activitieson the site. Knowledge of HTML, Joomla, Java, and basic web formatting/editing
programs.

2. Floater and shelter “Furtographer”: Cross-trained in all areas of the shelter,responsible for floating to any
position throughout the shelter wherever neededwhen short staffed. ”Furtographer”- responsible for taking
the intake, adoption, and any photos withinthe shelteras needed.
Vet Tech/SX Tech: Responsible for evaluating and temperament testing animals, assisting the vet wherever
needed withinthe shelter,rabies clinic,or surgery. Duties include:Maintain records, observe animals under the
vet, prep for surgery/recovery, examinations, vitals, treatment, diagnosis, x-rays, monitor inventory, order
supplies,and was cross trained for phlebotomy and euthanasia. Obtained certification for euthanasia.
Webmaster, Admin, Ecommerce, and Internet (2-2002 – 2005) AllPetsEtc.com, Newark, DE Entrepreneur,
creator, and operator: Created an online ecommerce website for pet suppliesand habitats via drop-ship,
integrated ecommerce via PayPal to co-function with eBay and other manufacturing sites.Maintain the addition
of products, descriptions, sales, and photos. Managed sales, invoices,and auctions on EBay including an EBay
storefront and was a power seller.
Administrative Assistant (10-2001 – 7-2002) Mid-Atlantic Realty, Greenville, DE Secretary, clerical, data
entry, and switchboard operator: Property management company for 32 apartment communities. Worked at
the home office as the administrative secretary for the vice presidents that managed the property managers at
the divided communities. Responsible for greeting clients, phones, maintaining daily logs/records, and complete
specific tasks/goals implementedby the VP’s. Delegated information, tasks, and goals via emails,publishing’s,or
traveling. Created/maintained community amenities,specials, and floor plans, forms, newsletters, and
proposals for communities. Assisted accounts payable with collections, ptp’s, delinquencies,and court filings.
Utilized data entry for rental budgets, sales, expense ledgers, and produced reports for the VP’s.
Credit Card Collections/Customer Service (4-1999 – 1-2000) First Union National Bank Wilmington, DE
Customer Service Agent, Data Entry, High Volume Call Center Phone operator: Responsible for assisting
customers with credit card delinquencies,banking, and loan inquiries.High volume call center required to
handle/ manage high volume calls in a timelymanner. Assist customers with retention and all banking matters
and meet quota requirements.
Education:
- Attended Newark High School and graduated through James H. Groves (Diploma received1999)
- Sophomore at Devry University online, IL (Major- Web Graphic Design; Associates Degree not yet obtained)
References:
- Furnished upon request