Slides from my presentation at Reasons to Be Creative, Brighton, UK. Sep 2nd 2013.
Creative work is often associated with the skill and craft involved. But much of the skill necessary for UX work is centered on relationships: clients, users, and teammates. In many of those relationships, championing UX often means dealing with conflict.
What does it mean to rely on relationships in an ever-changing industry? What can we do better to include others in our mission to make empathic and successful products?
In this talk, I share what my experience with the Arab-Israeli conflict has taught me about how to approach work friction with clients and colleagues. I discuss what I learned about the roots of conflict and tools I've experimented with to avoid it.
1. @Grinblo | Going to War Over UX#ReasonsTo
GOINGTOWAR
OVERUX
Reasons to Be Creative | Brighton, UK
Friday, September 6, 13
2. @Grinblo | Going to War Over UX#ReasonsTo
Hi, I’m Evgenia
(Jenny).
UX Specialist
Future Workshops, London
www.grinblo.com
Twitter: @grinblo
Friday, September 6, 13
3. @Grinblo | Going to War Over UX#ReasonsTohttp://www.flickr.com/photos/46909252@N08/5977107504
Friday, September 6, 13
4. @Grinblo | Going to War Over UX#ReasonsTo
“...if people don’t do this right,
we need to find a way to
punish them.
– Client
My first client meeting, ever
Friday, September 6, 13
5. @Grinblo | Going to War Over UX#ReasonsTohttp://www.flickr.com/photos/46909252@N08/5977107504
1. Why do we have conflict?
2. How can I avoid it?
3. Is it my job to deal with it?
Friday, September 6, 13
6. @Grinblo | Going to War Over UX#ReasonsTo
UX = user experience
Friday, September 6, 13
7. @Grinblo | Going to War Over UX#ReasonsTo
Clients
Stakeholders
Designers
Developers
Product people
Project people
Quality assurance
Friday, September 6, 13
8. @Grinblo | Going to War Over UX#ReasonsTo
CLIENTS...
Friday, September 6, 13
9. @Grinblo | Going to War Over UX#ReasonsTo
www.clientsfromhell.net
Friday, September 6, 13
10. @Grinblo | Going to War Over UX#ReasonsTo
"We need to
incorporate my pet
ferrets into the
wedding."
www.clientsfromhell.net
Friday, September 6, 13
11. @Grinblo | Going to War Over UX#ReasonsTo
"Can we make the cat in the
animation look less sexy when
it licks the window? It has closed
eyes, which are making me think
it’s sexual."
www.clientsfromhell.net
Friday, September 6, 13
12. @Grinblo | Going to War Over UX#ReasonsTo
http://dilbert.com/strips/comic/2007-02-02/
Friday, September 6, 13
13. @Grinblo | Going to War Over UX#ReasonsTo
TEAM...
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14. @Grinblo | Going to War Over UX#ReasonsTo
“My job is to design. The
developers can figure out how
to build it later.
– Design candidate
Internship Interview at our company
Friday, September 6, 13
15. @Grinblo | Going to War Over UX#ReasonsTo
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16. @Grinblo | Going to War Over UX#ReasonsTo
Surely, we can do
better than that.
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17. @Grinblo | Going to War Over UX#ReasonsTo
Friday, September 6, 13
18. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
Friday, September 6, 13
19. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Friday, September 6, 13
20. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Friday, September 6, 13
21. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Friday, September 6, 13
22. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Friday, September 6, 13
23. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Friday, September 6, 13
24. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Friday, September 6, 13
25. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Diary
Study
Friday, September 6, 13
26. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Diary
Study
A/B
testing
Friday, September 6, 13
27. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Diary
Study
A/B
testing
Card
Sorting
Friday, September 6, 13
28. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Diary
Study
A/B
testing
Card
Sorting Prototype
Testing
Friday, September 6, 13
29. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
Understanding
Clients, stakeholders,
team members
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Diary
Study
A/B
testing
Card
Sorting Prototype
Testing
Friday, September 6, 13
30. @Grinblo | Going to War Over UX#ReasonsTo
UNDERSTANDING
End-users
Understanding
Clients, stakeholders,
team members
?
User
testing
Analytics
Contextual
Inquiry
Interviews
Surveys
Eye-
tracking
Diary
Study
A/B
testing
Card
Sorting Prototype
Testing
Friday, September 6, 13
31. @Grinblo | Going to War Over UX#ReasonsTo
Leaving it up to chance
Friday, September 6, 13
32. @Grinblo | Going to War Over UX#ReasonsTo
Conflict‣ Assuming they won’t understand
‣ Lack of trust
‣ “us” versus “them” thinking
Friday, September 6, 13
33. @Grinblo | Going to War Over UX#ReasonsTohttp://www.astray.com/static/earth-huge.png
Born here
Grew up here
Studied here
Studied here Ended up here
Friday, September 6, 13
34. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
35. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
36. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
37. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
38. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
39. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
40. @Grinblo | Going to War Over UX#ReasonsTo
Seeds of Peace: “Growing Seeds”
http://vimeo.com/26866921
Friday, September 6, 13
41. @Grinblo | Going to War Over UX#ReasonsTo
Different perspectives=
Different realities.
Friday, September 6, 13
42. @Grinblo | Going to War Over UX#ReasonsTo
Everyone has fundamentally
different ways of seeing.
Friday, September 6, 13
43. @Grinblo | Going to War Over UX#ReasonsTo
http://poetryonthebrain.blogspot.co.uk/2012/03/its-not-ambiguous-is-it.html
Friday, September 6, 13
44. @Grinblo | Going to War Over UX#ReasonsTo
Credit: Beau Lotto
http://www.lottolab.org/articles/illusionsoflight.asp
Friday, September 6, 13
45. @Grinblo | Going to War Over UX#ReasonsTo
Credit: Beau Lotto
http://www.lottolab.org/articles/illusionsoflight.asp
Friday, September 6, 13
46. @Grinblo | Going to War Over UX#ReasonsTo
Credit: Beau Lotto
http://www.lottolab.org/articles/illusionsoflight.asp
Friday, September 6, 13
47. @Grinblo | Going to War Over UX#ReasonsTo
Credit: Beau Lotto
http://www.lottolab.org/articles/illusionsoflight.asp
Friday, September 6, 13
48. @Grinblo | Going to War Over UX#ReasonsTo
Ca y u rea t is?
Beau Lotto @ TED
http://www.ted.com/talks/lang/en/beau_lotto_optical_illusions_show_how_we_see.html
Friday, September 6, 13
49. @Grinblo | Going to War Over UX#ReasonsTo
Ca y u rea t is?
Beau Lotto @ TED
http://www.ted.com/talks/lang/en/beau_lotto_optical_illusions_show_how_we_see.html
You a e not r adi g th s.
Friday, September 6, 13
50. @Grinblo | Going to War Over UX#ReasonsTo
Ca y u rea t is?
Beau Lotto @ TED
http://www.ted.com/talks/lang/en/beau_lotto_optical_illusions_show_how_we_see.html
You a e not r adi g th s.
W at ar ou rea in ?
Friday, September 6, 13
51. @Grinblo | Going to War Over UX#ReasonsTo
Beau Lotto @ TED
http://www.ted.com/talks/lang/en/beau_lotto_optical_illusions_show_how_we_see.html
What are you dreaming?
Ca y u rea t is?
You a e not r adi g th s.
Friday, September 6, 13
52. @Grinblo | Going to War Over UX#ReasonsTo
BEAU LOTTO
http://www.lottolab.org
Friday, September 6, 13
53. @Grinblo | Going to War Over UX#ReasonsTo
“Our experiences of the world
shape our understanding of it.
BEAU LOTTO
http://www.lottolab.org
Friday, September 6, 13
54. @Grinblo | Going to War Over UX#ReasonsTo
“...we filter out information
based on our personal
relationships, interactions
and histories.
BEAU LOTTO
http://www.lottolab.org
Friday, September 6, 13
55. @Grinblo | Going to War Over UX#ReasonsTo
Each of us interprets the world
differently.
(Mostly without realising it).
Friday, September 6, 13
56. @Grinblo | Going to War Over UX#ReasonsTo
Friday, September 6, 13
57. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Friday, September 6, 13
58. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Useful.
Friday, September 6, 13
59. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Beautiful.
Useful.
Friday, September 6, 13
60. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Easy to use.
Beautiful.
Useful.
Friday, September 6, 13
61. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Easy to use.
Beautiful.
Successful.
Useful.
Friday, September 6, 13
62. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Easy to use.
Beautiful.
Successful.
Clear.
Useful.
Friday, September 6, 13
63. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Easy to use.
Beautiful.
Successful.
Clear.
Useful.
Exciting.
Friday, September 6, 13
64. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Easy to use.
Beautiful.
Successful.
Clear.
Useful.
Exciting.
Valuable.
Friday, September 6, 13
65. @Grinblo | Going to War Over UX#ReasonsTo
Intuitive.
Easy to use.
Beautiful.
Successful.
Clear.
A good experience.
Useful.
Exciting.
Valuable.
Friday, September 6, 13
66. @Grinblo | Going to War Over UX#ReasonsTo
How do we begin to
SPEAK THE SAME LANGUAGE?
Friday, September 6, 13
67. @Grinblo | Going to War Over UX#ReasonsTohttp://bit.ly/1f9Pnzt
THE USUAL STARTING POINT FOR
A WEBSITE OR APP
Friday, September 6, 13
68. @Grinblo | Going to War Over UX#ReasonsTohttp://bit.ly/1f9Pnzt
THE USUAL STARTING POINT FOR
A WEBSITE OR APP DESIGN
Friday, September 6, 13
69. @Grinblo | Going to War Over UX#ReasonsTohttp://bit.ly/1f9Pnzt
The moments of interpretation are
invisible to others.
We assume our differences are
responsible for the mismatch.
Friday, September 6, 13
70. @Grinblo | Going to War Over UX#ReasonsTo
Lessons from Seeds of Peace
1. GO FACE-TO-FACE
2. CHANGE THE POWER DYNAMIC
3. SHOW > TELL
Friday, September 6, 13
71. @Grinblo | Going to War Over UX#ReasonsTo
GET EVERYONE TO UNDERSTAND UX.
GO FACE-TO-FACE
Friday, September 6, 13
72. @Grinblo | Going to War Over UX#ReasonsTo
GET EVERYONE TO UNDERSTAND UX.SEE
GO FACE-TO-FACE
Friday, September 6, 13
73. @Grinblo | Going to War Over UX#ReasonsTo
Human contact activates
MIRROR NEURONS
GO FACE-TO-FACE
http://www.flickr.com/photos/martin_mcdonald/371884786/
Friday, September 6, 13
74. @Grinblo | Going to War Over UX#ReasonsTo
Human contact activates
MIRROR NEURONS
First-hand experience
sticks.
GO FACE-TO-FACE
http://www.flickr.com/photos/martin_mcdonald/371884786/
Friday, September 6, 13
75. @Grinblo | Going to War Over UX#ReasonsTo
www.flickr.com/photos/cinteractionlab/4557114137
GO FACE-TO-FACE
Knowledge about users
IS OFTEN PASSED ON
SECOND-HAND
Friday, September 6, 13
76. @Grinblo | Going to War Over UX#ReasonsTo
www.flickr.com/photos/cinteractionlab/4557114137
GO FACE-TO-FACE
Knowledge about users
IS OFTEN PASSED ON
SECOND-HAND
Friday, September 6, 13
77. @Grinblo | Going to War Over UX#ReasonsTo
http://www.flickr.com/photos/vasile23/6288918506
Take your whole team
TO THE FIELD
GO FACE-TO-FACE
Friday, September 6, 13
78. @Grinblo | Going to War Over UX#ReasonsTo
“
http://www.flickr.com/photos/vasile23/6288918506
There a direct correlation between each
team member’s exposure to end-users
and product improvements.
GO FACE-TO-FACE
JARED M. SPOOL
http://www.uie.com/articles/user_exposure_hours/
Friday, September 6, 13
79. @Grinblo | Going to War Over UX#ReasonsTo
http://www.flickr.com/photos/56300399@N06/8636722022/
Take decision-makers
TO THE FIELD
GO FACE-TO-FACE
Friday, September 6, 13
80. @Grinblo | Going to War Over UX#ReasonsTo
http://www.flickr.com/photos/56300399@N06/8636722022/
“The only time I’m not
working is when I’m using
your application
GO FACE-TO-FACE
Friday, September 6, 13
81. @Grinblo | Going to War Over UX#ReasonsTo
“Teams that excluded non-design
personnel didn't see the same
advantages as teams that included
those people.”
GO FACE-TO-FACE
JARED M. SPOOL
http://www.uie.com/articles/user_exposure_hours/
Friday, September 6, 13
82. @Grinblo | Going to War Over UX#ReasonsTo
“... they were constantly
battling with these other
individuals who didn't have the
same experiences.”
GO FACE-TO-FACE
JARED M. SPOOL
http://www.uie.com/articles/user_exposure_hours/
Friday, September 6, 13
83. @Grinblo | Going to War Over UX#ReasonsTo
GO FACE-TO-FACE
The number of team members
regularly exposed to users is
MORE IMPORTANT than the
number of participants you test
with.
JARED M. SPOOL
http://www.uie.com/articles/user_exposure_hours/
Friday, September 6, 13
84. @Grinblo | Going to War Over UX#ReasonsTo
JEFF GOTHELF
COLLABORATIVE
DISCOVERY
GO FACE-TO-FACE
Friday, September 6, 13
85. @Grinblo | Going to War Over UX#ReasonsTo
www.uxdrinkinggame.com
Friday, September 6, 13
86. @Grinblo | Going to War Over UX#ReasonsTohttp://www.flickr.com/photos/agecombahia/6283388208/
Take the field
TO DECISION-MAKERS
patientvoices.org.uk
GO FACE-TO-FACE
Friday, September 6, 13
87. @Grinblo | Going to War Over UX#ReasonsTo
http://www.brainpickings.org/index.php/2012/10/03/paul-zak-kirby-ferguson-storytelling/
http://www.flickr.com/photos/reighleblanc/3854684694
STORIES CHANGES OUR
BRAIN CHEMISTRY
GO FACE-TO-FACE
Paul Zak
The Moral Molecule: The Source of Love and Prosperity
Friday, September 6, 13
88. @Grinblo | Going to War Over UX#ReasonsTo
http://www.brainpickings.org/index.php/2012/10/03/paul-zak-kirby-ferguson-storytelling/
http://www.flickr.com/photos/reighleblanc/3854684694
STORIES CHANGES OUR
BRAIN CHEMISTRY
GO FACE-TO-FACE
Paul Zak
The Moral Molecule: The Source of Love and Prosperity
Friday, September 6, 13
89. @Grinblo | Going to War Over UX#ReasonsTo
Face-to-face =
‣ Less translating
‣ Less convincing
‣ Higher shared empathy
‣ More motivated to act
GO FACE-TO-FACE
Friday, September 6, 13
90. @Grinblo | Going to War Over UX#ReasonsTo
Lessons from Seeds of Peace
1. GO FACE-TO-FACE
2. CHANGE THE POWER DYNAMIC
3. SHOW > TELL
Friday, September 6, 13
91. @Grinblo | Going to War Over UX#ReasonsTo
Being a position of power
Impairs empathy
http://www.npr.org/2013/08/10/210686255/a-sense-of-power-can-do-a-number-on-your-brain
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
92. @Grinblo | Going to War Over UX#ReasonsTo
http://www.npr.org/2013/08/10/210686255/a-sense-of-power-can-do-a-number-on-your-brain
CHALLENGE THE POWER DYNAMIC
“Whether you're with a team at work [or]
your family dinner, all of that hinges on how
we adapt our behaviors to the behaviors of
other people ... and power takes a bite
out of that ability.”
Dacher Keltner
Social psychologist at University of California, Berkeley
Friday, September 6, 13
93. @Grinblo | Going to War Over UX#ReasonsTo
GET EVERYONE TO THINK OUT LOUD
GO FACE-TO-FACE
Friday, September 6, 13
94. @Grinblo | Going to War Over UX#ReasonsTo
Create solutions together
“DESIGN STUDIO”
http://vimeo.com/37861987
Todd Zaki Warfel
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
95. @Grinblo | Going to War Over UX#ReasonsTo
Stakeholder
Developer
Designer
+ PM
Stakeholder
Developer
Designer
+ QA
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
96. @Grinblo | Going to War Over UX#ReasonsTo
STEP 1: SKETCH
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
97. @Grinblo | Going to War Over UX#ReasonsTo
JOHN
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
98. @Grinblo | Going to War Over UX#ReasonsTo
STEP 2: PRESENT & CRITIQUE
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
99. @Grinblo | Going to War Over UX#ReasonsTo
STEP 2: PRESENT & CRITIQUE
‣What problem does this solve?
‣Does it solve it well?
‣How can we simplify this?
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
100. @Grinblo | Going to War Over UX#ReasonsTo
STEP 3: MAKE IT BETTER
CHALLENGE THE POWER DYNAMIC
Friday, September 6, 13
101. @Grinblo | Going to War Over UX#ReasonsTo
CHALLENGE THE POWER DYNAMIC
Equal power dynamic:
‣ Less ego
‣ Less defending
‣ Earlier agreement
‣ Better iterations
Friday, September 6, 13
102. @Grinblo | Going to War Over UX#ReasonsTo
Lessons from Seeds of Peace
1. GO FACE-TO-FACE
2. CHANGE THE POWER DYNAMIC
3. SHOW > TELL
Friday, September 6, 13
103. @Grinblo | Going to War Over UX#ReasonsTo
Photo by Bobbie Gottschalk
https://www.facebook.com/bobbie.gottschalk
SHOW > TELL
Friday, September 6, 13
104. @Grinblo | Going to War Over UX#ReasonsTo
Jeff Gothelf
http://www.jeffgothelf.com/blog/using-personas-for-executive-alignment/
Put your assumptions
INTO SHARED ARTIFACTS
SHOW > TELL
Friday, September 6, 13
105. @Grinblo | Going to War Over UX#ReasonsTo
Client artwork
SHOW > TELL
Friday, September 6, 13
106. @Grinblo | Going to War Over UX#ReasonsTo
Game Storming
http://www.gogamestorm.com
SHOW > TELL
Friday, September 6, 13
107. @Grinblo | Going to War Over UX#ReasonsTo
goodkickoffmeetings.com
WHERE TO START
SHOW > TELL
Friday, September 6, 13
108. @Grinblo | Going to War Over UX#ReasonsTo
Jeff Patton & Luke Barrett
http://www.jeffgothelf.com/blog/using-personas-for-executive-alignment/
SHOW > TELL
Friday, September 6, 13
109. @Grinblo | Going to War Over UX#ReasonsTo
Jeff Patton & Luke Barrett
http://www.jeffgothelf.com/blog/using-personas-for-executive-alignment/
SHOW > TELL
Friday, September 6, 13
110. @Grinblo | Going to War Over UX#ReasonsTo
Shared activities and artifacts
speak louder than words
SHOW > TELL
Friday, September 6, 13
111. @Grinblo | Going to War Over UX#ReasonsTo
Lessons from Seeds of Peace
1. GO FACE-TO-FACE
2. CHANGE THE POWER DYNAMIC
3. SHOW > TELL
Friday, September 6, 13
112. @Grinblo | Going to War Over UX#ReasonsTo
Creating with clients?
WHAT ABOUT CRAFT & EXPERTISE?
(aka: is this my job?)
Friday, September 6, 13
113. @Grinblo | Going to War Over UX#ReasonsTo
Dilbert
http://dilbert.com/strips/comic/2004-10-28/
Friday, September 6, 13
114. @Grinblo | Going to War Over UX#ReasonsTo
We see craft as
a specialized skill.
Friday, September 6, 13
115. @Grinblo | Going to War Over UX#ReasonsTo
We see craft as
a specialized skill.
Tools
Friday, September 6, 13
116. @Grinblo | Going to War Over UX#ReasonsTo
We see craft as
a specialized skill.
Tools
Training
Friday, September 6, 13
117. @Grinblo | Going to War Over UX#ReasonsTo
We see craft as
a specialized skill.
Tools
Training
Making
Friday, September 6, 13
118. @Grinblo | Going to War Over UX#ReasonsTo
http://www.flickr.com/photos/usnavy/5815431626
http://www.flickr.com/photos/wagnertc/4800433128
Friday, September 6, 13
119. @Grinblo | Going to War Over UX#ReasonsTo
http://www.flickr.com/photos/usnavy/5815431626
http://www.flickr.com/photos/wagnertc/4800433128
Friday, September 6, 13
120. @Grinblo | Going to War Over UX#ReasonsTo
But craft is rooted in...
Friday, September 6, 13
121. @Grinblo | Going to War Over UX#ReasonsTo
But craft is rooted in...
Relationships.
Friday, September 6, 13
122. @Grinblo | Going to War Over UX#ReasonsTo
But craft is rooted in...
Relationships.
Apprenticeship
Friday, September 6, 13
123. @Grinblo | Going to War Over UX#ReasonsTo
But craft is rooted in...
Relationships.
Apprenticeship
Mastery
Friday, September 6, 13
124. @Grinblo | Going to War Over UX#ReasonsTo
But craft is rooted in...
Relationships.
Apprenticeship
Mastery
Trust
Friday, September 6, 13
125. @Grinblo | Going to War Over UX#ReasonsTo
But craft is rooted in...
Relationships.
Apprenticeship
Mastery
Trust
Loyalty
Friday, September 6, 13
126. @Grinblo | Going to War Over UX#ReasonsTo
https://www.msu.edu/~carillon/batmbook/shirlaw.gif
Friday, September 6, 13
127. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Friday, September 6, 13
128. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
User-centered design
Friday, September 6, 13
129. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
User-centered design
Friday, September 6, 13
130. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
User-centered design
Friday, September 6, 13
131. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
User-centered design
Friday, September 6, 13
132. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Friday, September 6, 13
133. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Friday, September 6, 13
134. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Engineers
Friday, September 6, 13
135. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Engineers
Friday, September 6, 13
136. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Stakeholders
Engineers
Friday, September 6, 13
137. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Stakeholders
Engineers
Friday, September 6, 13
138. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Stakeholders
Engineers
QA
Friday, September 6, 13
139. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Stakeholders
Engineers
QA
Friday, September 6, 13
140. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Management
Stakeholders
Engineers
QA
Friday, September 6, 13
141. @Grinblo | Going to War Over UX#ReasonsTo
Original craft model
Master Apprentice
Team member
End-users
Clients
User-centered design
Management
Stakeholders
Engineers
QA
Friday, September 6, 13
142. @Grinblo | Going to War Over UX#ReasonsTo
We no longer do our work
alone in our workshop.
Friday, September 6, 13
143. @Grinblo | Going to War Over UX#ReasonsTo
Share our skills and our tools.
Friday, September 6, 13
144. @Grinblo | Going to War Over UX#ReasonsTo
Share our skills and our tools.
Stop assuming people can
read our minds.
Friday, September 6, 13
145. @Grinblo | Going to War Over UX#ReasonsTo
Dilbert
http://dilbert.com/strips/comic/2004-10-28/
Remember this?
Friday, September 6, 13
146. @Grinblo | Going to War Over UX#ReasonsTo
IA
IxD
UX
Service
design
Software engineering
QA
Usability
Visual design
Game design
Product
Friday, September 6, 13
147. @Grinblo | Going to War Over UX#ReasonsTo
Take the lead in bringing
empathy into the boardroom.
Friday, September 6, 13
148. @Grinblo | Going to War Over UX#ReasonsTo
Take the lead in bringing
empathy into the boardroom.
(Not every client will thank you,
But you’ll make a lot of lives better).
Friday, September 6, 13
149. @Grinblo | Going to War Over UX#ReasonsTo
www.seedsofpeace.org
Happy 20th birthday
Thank you!
Twitter: @grinblo
Jenny@futureworkshops.com
Friday, September 6, 13