QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
Kepner Tregoe Developing Your Hr Project Management Skills
1. Developing Your HR Project
Management Skills
Stamford Grand North Ryde – 27 November, 2009
David Byrum, Managing Partner Chris Geraghty, Partner
KT Australia KT Australia
6. Need Solution Cycle
Problem Decision
Analysis Analysis
Cause & Effect Solution
Analysis Design Potential
Performance Problem &
Systems Make it Opportunity
Work Analysis
• Performance
Awareness System
Solution
of Need Engineering Implementation
• Managing
Situation Involvement
Appraisal Project
Management
Check for
Results
7. The Role of Rational Thinking
How does Rational Process Help: -
• Focus on Getting it Right at the Start
• Provides a Common Language
• Repeatable and Auditable
• Builds Commitment
• Time and Performance Based
• Data Driven
• Allows effective communication
• Allows Execution and Follow-Up
8. Group / Table Activity
1. Write down 5 things about your worst project experience
2. Write down 5 things about your best project experience
3. What confuses you about projects / project management?
Instructions:
• Work within groups
• Summarise your thoughts
• Be prepared to discuss
• Time allocation = 10minutes
11. Is this your business?
• Starting a project only to discover that the project is not
clearly defined
• More work is continually added to the project plan
• Projects continually run over time and budget
• Resources working on non-value adding tasks
• Project selection not based on data
• Poorly defined measures of success
• Project plans lack sufficient detail to monitor progress
• Lack of consequences for failure to meet deadlines
18. State the Project
Establishing the project boundaries
To help define, plan and control the project
Appraise project background , likely constraints, priority, and
worth
Decide on a short statement
• Action and End Result
• Time
• Cost
Be prepared for lengthy discussions
Keep the project statement visible
19. Develop Objectives
Describing results and constraints to be considered throughout
the project
To guide project work and decisions
Ask:
• What value should this project produce?
• What short and long-term benefits do we want?
• What constraints do we face?
• What requirements must be met?
• How will we know when we satisfy each objective?
(measure and standard)
Write a list of short statements
Compare objectives to original concerns
Obtain sponsor approval
20. Develop Work Breakdown Structure
Documenting how work will be organised
To act as basis for costing, planning, monitoring and
control
Ask:
• What are the major outputs of this project?
• What are the components of ….?
• How will the objectives be achieved?
• How should work be organised to ease planning & control?
Develop a chart or outline
Check that work supports the objectives
21. Group / Table Activity
What are the objectives for your Christmas party?
Instructions:
• Work within groups
• Summarise your thoughts
• Be prepared to discuss
• Time allocation = 10minutes
22. Project Success Factors
• Project team commitment
• Accurate initial cost estimates
• Project team capabilities
• Funding throughout the project
• Effectiveness of planning and control
• Minimum start-up difficulties
• Task Vs Social orientation of the team
• Absence of bureaucracy
• Project manager on site
• Clear criteria for success
24. Project Management Capabilities
PROJECT
MANAGEMENT
TECHNICAL PEOPLE SOFTWARE
SKILLS SKILLS SKILLS
DEFINITION - STOP PERFORMANCE MANAGEMENT SPEED
PLANNING - GET READY INFORMATION MANAGEMENT MAKE LIFE EASIER
IMPLEMENTION - GO INVOLVEMENT PROJECT LOGIC
COMMUNICATION
