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APC 2015 Packet
1. Table of Contents:
Advanced Payment Collection
Payments
Search Optimization & Marketing
Features
Pricing
Advanced
Payment
Collection
2. Advanced Payment Collection
EveryBill’s Advanced Payment Collection (APC) product is for high-volume
businesses looking to maximize ROI. It significantly reduces the cost of taking
payments by shifting as many payers as possible from high-cost collections
methods to low-cost alternatives.
ONLINE PAYMENTS COST 8X LESS
EveryBill worked with its existing clients to study the
costs of collecting payment. We learned that it costs
$4 to take a payment by phone and $1.22 to take a
payment by mail. Payments taken online only cost
$0.55. Our clients also report that getting customers
to pay online frees up telephone agents to focus on
critical customer communications calls, which help
grow revenue.
ADOPTION IS CRITICAL
Businesses benefit only when a large portion of
payers switch from paying by phone or by check to
paying online, but making that happen takes work.
Vendors that provide payment tools but don’t help
your payers find and use them are only doing half of
the job.
EVERYBILL DRIVES ADOPTION
EveryBill works with you to get your payers off of the
phone and onto your payment website. We optimize
your site to appear in search results, we show you
how to modify your communications to encourage
payers to pay online, and we train your collections
agents to promote online payments. As a result,
EveryBill achieves adoption rates at least 40% higher
than its competitors, cutting significantly further into
the cost of telephone and mail-based collection.
EveryBill, LLC | 401.262.5025 | everybill.com
1 Blanding Ave., East Providence, RI 02914
3. Payments
Research shows that making it easier for people to pay significantly decreases
delinquency and late payments. Remove the obstacles your debtors face to
payment, decrease your costs, and increase your revenue.
EveryBill, LLC | 401.262.5025 | everybill.com
1 Blanding Ave., East Providence, RI 02914
BRANDED PAYMENT WEBSITE
We create a custom branded payment
page and help you roll it out to your
customers. A matching collector interface
helps your agents teach payers to use the
payment website even as they accept
payment by phone.
EFFICIENT COLLECTOR INTERFACE
EveryBill’s collector interface allows your
business to manage payments across
multiple locations and business functions.
Telephone agents can collect payments,
customer service can issue refunds, and
accounting can generate reports through
the same system. Role-based access
control lets you decide which employees
can access which information. You can
even assign access to your third party
vendors.
INNOVATIVE PAYMENT METHODS
Credit/Debit Cards/ACH Transfers
EveryBill guides you through the process of linking your existing merchant account or helps
you establish a new one. We don’t take commission, so you can be sure we are negotiating
in your interest.
Online Check Draft
When your statement arrives by mail, your
customer enters her checking account
information online and you print out a valid
check in her name using a printer and
check stock that we provide.
4. Search Optimization & Marketing
Payment tools are only valuable when your customers actually use them. That
is why EveryBill offers a comprehensive search optimization and digital
marketing package. We optimize your payment site to appear near the top of
search results, and we create and manage search engine advertisements to
help your customers find your payment site. We also train your staff to on how
to get your your customers paying online.
SEARCH ENGINE MARKETING
Your customers use search engines to
find things online. We optimize your
payment website for Google, Yahoo,
and Bing and we manage search
engine advertisements to make sure
your site shows up when your
customers type your firm’s name
along with the word “payment”. We
only charge for conversions, so you
only pay for the marketing that results
in payments.
TRAINING
We train your team on how to get your customers to use your custom payment
website rather than making costly telephone payments. Your collections staff
will learn to promote the payment site
during every contact with customers.
We also show you how to direct
customers to your site from your
collections letters. The more your
customers pay online, the higher your
return on investment.
EveryBill, LLC | 401.262.5025 | everybill.com
1 Blanding Ave., East Providence, RI 02914
5. Features
EveryBill, LLC | 401.262.5025 | everybill.com
1 Blanding Ave., East Providence, RI 02914
FDCPA Compliant Regulation Z Compliant
CFPB Compliant Regulation E Compliant
HIPAA Capable Regulation C Compliant
SSL Encryption PCI Level One
ISO 27001 Direct Datacenter Contact
SSAE16
Secure Software & Datacenter
Compliance
Reporting
Excel and CSV File Formats
Report Automation (Smart Email Reports)
Custom Report Delivery
Payment Projection Report
Custom Reports(APC2 Only)
Custom Report File Formats(APC2 Only)
Cross-Location Reporting(APC2 Only)
Access to All Payment Data(call for pricing)
Dedicated SQL Server for Realtime Reporting(call for pricing)
Skip Tracing Package
IP Geo-location and Business ID
Automatic Address Update
Automatic Phone and Email Update
User Agent Data (Mobile Device/Browser)
Staff Management
Role-Based Access Control
Advanced Support
Training
Payment Website
Custom Branded Payment Website
Custom Form Fields
Accept Payments by Phone
Online Check Draft
Credit/Debit Card
ACH Transfers
Prior Payments Duplication
Payment Scheduler
Recurring Payments
Advanced Payment Site Customization(APC2 Only)
Customer Management
Custom Payment ID (ex. Invoice Number, Medical Record Number)
Payment ID Generator (For payers who forget account number)
Automatic Name Capitalization1
Sub-Accounts (For payers paying multiple bills)2
Track Alternative Payers (People paying on customer’s behalf)
Custom Payment Recipients (collecting payment on behalf of client)
Custom Notices To Payers3
Electronic Settlement Form4
Secure FTP Upload5(APC2 Only)
Payment Restrictions with Advanced Rules6(APC2 Only)
Site Marketing Package
Search Engine Marketing
Search Engine Optimization
1. EveryBill will appropriately capitalize payer names for visual consistency in your dashboard.
2. Sub-accounts under an account allow you to manage multiple payment relationships with one payer.
3. Automatically show custom notices to payers for communication or compliance purposes.
4. Collections firms may accept electronic settlement offers via the branded payment website.
5. Securely upload large batches of information (required for some advanced customizations)
6. Determine which payment methods each individual payer will be permitted to use.
6. Pricing
EveryBill, LLC | 401.262.5025 | everybill.com
1 Blanding Ave., East Providence, RI 02914
APC 1 APC 2
Monthly $99 $299
Per Payment ACH/Check Draft $0.55 $0.55
Per Payment Credit/Debit $0.20 + 0.3% $0.20 + 0.3%
Users Unlimited Unlimited
Payment Projection 14 days 45 days
Site Marketing 90-day free trial 90-day free trial
Digital Skip Tracing 90-day free trial 90-day free trial
Check Draft/Credit/Debit/ACH √ √
Accept Payments by phone √ √
Payment plans and scheduling √ √
Payment Duplication √ √
Advanced site customization √
Advanced customer management tools √ √
Secure FTP upload √
Payment restrictions with advanced rules √
Role-based access control √ √
Advanced Support √ √
Training √ √
Standard report formats and delivery √ √
Custom reports and file formats √
Cross-location reporting √
Dedicated SQL server Call for pricing
Search Engine Marketing $2.00/conversion
Search Engine Optimization $0.19/conversion
Site Marketing
Geolocation $0.09/change
Billing address change $0.09/change
Phone number change $0.09/change
User agent data (device) $0.09/change
Digital Skip Tracing