Customer Take-aways:
We use data & predictive analytics to drive customer impact
It is easy to connect with technical experts
No matter how you engage, we care & listen
TCE is fueled by your voice
Algorithm
Customer tier weighting
Significant NPS variation over n quarters
Previous revenue (n quarters)
Potential future revenue
Customer risk rating (ECPS)
Customer quality impact (SRs, CIEs)
VOC (NPS, CSAT)
Industry-specific competitive information
Time since last TCE visit (n quarters)