7. What vs. How to do it Make fries that are crispy and flavorful vs. Go to the refrigerator, get the fries, and then fry them
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10. Fundamentally all micromanagement is based on a lack of trust (e.g. doubtful about the ability to make the right decision, to be competent, to be able to contribute, to do something without errors).
11. Fear & Trust Risk & Control Negative outcomes & Contribution How do you handle
12. For manual work, efficiency was enough. For knowledge work, effectiveness is more important than efficiency. Set the right priorities Build on strengths Focus on contributions and results
13. Encourage productive conflict Make new mistakes (don’t keep making the same ones) Make lots of little mistakes (don’t make the big ones)