1. Joanne Snodgrass
Highly Analytical* Practical* Investigative* Fact-Finder
Customer Relations
joannesnodgrass@yahoo.com

2. Career Summary
• 12 years in Customer Care with T-Mobile, USA and AmeriBen (TPA)
• 8 ½ years troubleshooting computerized merchandise
• 2 years researching medical claims
• Earned a position of Customer Service Rep II and Client Specialist
with in 1st year of employment
• Subject matter expertise in claims processing, telecommunications,
sales, payment processing, people relations

3. AmeriBen/IEC Group TPA
• Provided exceptional mentoring methods to on-board new hires
• Review claims for accurate processing for timely payments
• Review of medical records to ensure accurate coding
• De-Escalate problems for better customer experience
• Advocate for members to enhance their peace of mind experience
• Decipher between a medical claim and subrogation claim
• Recognized for Exceptional Customer Relations

4. T-Mobile, USA Telecommunications
• Demonstrated impeccable customer service to over 1million customer base
• Successfully enhanced revenue by 20% in sales enriching the bottom line
• Actively participated in focus groups to enhance customer experience
• Recognized for keeping company Core Values
• Maintained high quality control for customer satisfaction
• Review accounts for inaccurate information preventing lawsuits

5. Unique Strengths
• Restorative: Love collaboration groups that lead to positive productivity. Instinctively
assess reasons why goals are missed and deadlines failed.
• Exceptional Learner: Looking for ways to continually improve in all aspects of
performance. Instinctively think on the tasks at hand.
• Responsibility: Naturally seek out the right way to do things which leads to better ways to
complete tasks
• Consistency: Actively bring matter-of-fact awareness to situations that require hard work.
• Analytical: Instinctively rely on observation and assessments to make a logic and
reasonable decision.

6. Education
DeVry University-GPA 3.70
Honors Graduate
• Health Insurance and Reimbursement
• Ethical and Legal Issues
• Legal and Regulatory Issues in Health Information
• Health Information Practicum Capstone
• Data Applications
• Critical Thinking and Problem Solving
• Data Analysis with spreadsheets
• Pathophysiology
• HIT Practicum
• Computer Applications
• Basic Medical Terminology
• Human Anatomy and Physiology
• English
• ICD Coding with Lab I and II
• CPT Coding
• Pharmacology and Medical Treatment
• English
• Algebra
• Associates Degree

7. Volunteer/Personal Development
• Veteran’s Administration
• Spokane Valley Outreach
• Spokane Valley VBS
• Life Care’s of Treasure Valley