1. JOHANNA EUFRACIA
Paradise Mills B-2 #9, Frederiksted, VI 00841 ▪ 340.332.0155 ▪ johannaeufracia@gmail.com
CAREER PROFILE
Customer service oriented professional who offers medical industry experience, able to provide administrative support and fun ction as the
primary interface between the patient and the provider. Maintains and ensures patient privacy and confidentiality. Fluent in English and
Spanish.
 Assists in the maintenance of medical charts and/or electronic medical record (EMR) system.
 Performs necessary administrative tasks to support the medical team with administrative functions and care of patients.
 Types 35 words per minute and proficient in Microsoft Word Office and Excel.
KEY SKILLS
Introduction to Medical Assisting Medical Terminology Medical Transcription
Medical Billing Medical Law & Ethics Medical Record Management
HIPAA Patient Processing and Accessing Office Accounting
Electronic Health Records Anatomy and Physiology Intro to Health Care Coding
Human Pharmacology Medical Office Procedures Customer Service
Principals of Management Insurance Verification Greenway PrimeSUITE EHR/PMS
EDUCATION
Ultimate Medical Academy
Health Science Associate in Science Degree – Medical Administrative Assistant, 02/2015
Enhanced knowledge base included: Research and Writing Skills, Analyzing and Solving Issues, Business Communications, Accounting for
Managers and Biology and Sociology.
Medical Administrative Assistant Diploma, 04/2014
Completed an intensive, accredited training program which included:
Medical Assisting, Disease Processes, Surgical Procedures, Life Cycle of an Insurance Claim, Health Care Settings, Health Care Payers, Basics
of Procedure and Diagnosis Coding from Medical Records, Reimbursement Systems, Word Processing and Medical Practice Management
Systems.
The American School of Correspondence, St. Lansing, IL, 07/2009 – Red Cross CPR Certification
PROFESSIONAL EXPERIENCE
Continuum Care, St. Croix, VI 2015 – Present
Sitter
 Assist with activities of daily living; personal hygiene, mobility, and feeding.
 Complete daily logs documenting patient conditions and activities.
 Maintain confidentiality of all materials handled within the department.
 Assist patients with personal care needs (bathing, mouth care, shampoo and hair care, transferring, dressing and undressing and
ambulation) and selected housekeeping and therapy services to our patients in their home. Plan and prepare nutritious meals and
assist in feeding patients. Assist with basic activities and daily living needs of patients.
 Measure and record patient’s temperature, pulse, respiration and blood pressure when ordered and/or directed by the RN,
therapist, Clinical Manager or personal care plan.
Divi Hotel, Christiansted, VI 2011 – 2011
Housekeeper
 Established and maintained clean and hygienic environments by performing light-cleaning duties, including dusting, vacuuming,
cleaning windows and bathrooms.
 Prioritized and organized work and followed through to ensure duties were accomplished.
 Reported any maintenance problems, safety hazards, accidents and injuries to management.
K-Mart, Sunny Isla, VI 2008 – 2010
Cashier / Customer Service Representative
 Greeted customers entering the store.
 Received payment by cash, check, credit cards, or automatic debits, maintaining all cash and media.
 Maintained an awareness of all promotions and advertisements.
 Assisted in stocking items and ensured establishment was clean and inviting.