MAN (BEHAVIOR)

1. STRESS AND
COUNSELING

2. EMPLOYEE STRESS

3. CONCEPT OF STRESS
 STRESS
is a
condition in which
the person
experiences
changes in the
normal balanced
state. (Kozier, 2008)

6. MAIN CAUSES OF STRESS

7. ORGANIZATIONAL FACTORS

8. ORGANIZATIONAL FACTORS
•
Discrimination in pay/salary
structure

9. ORGANIZATIONAL FACTORS
•
Strict rules and
regulations

10. ORGANIZATIONAL FACTORS
•
Ineffective communication

11. ORGANIZATIONAL FACTORS
•
Peer pressure

12. ORGANIZATIONAL FACTORS
•
Goals conflicts/goals ambiguity

13. ORGANIZATIONAL FACTORS
•
More of centralized and formal
organization structure

14. ORGANIZATIONAL FACTORS
•
Less promotional opportunities

15. ORGANIZATIONAL FACTORS
•
Lack of employees participation
in decision-making

16. ORGANIZATIONAL FACTORS
•
Excessive
control over the
employees by the
managers

19. JOB CONCERNING FACTORS
•
Monotonous nature of job

20. JOB CONCERNING FACTORS
•
Unsafe and unhealthy working
conditions

21. JOB CONCERNING FACTORS
•
Lack of confidentiality

22. JOB CONCERNING FACTORS
•
Crowding

23. EXTRA-ORGANIZATIONAL
FACTORS

24. SYMPTOMS OF STRESS

25. SYMPTOMS OF STRESS
Absenteeism,
escaping from
work responsibilities, arriving
late, leaving early, etc.

26. SYMPTOMS OF STRESS
Deterioration
in work
performance, more of error
prone work, memory loss, etc.

27. SYMPTOMS OF STRESS
Cribbing,
overreacting, arguing, getting
irritated, anxiety, etc.

28. SYMPTOMS OF STRESS
Deteriorating
health, more of
accidents, etc.

29. SYMPTOMS OF STRESS
 Improper
eating
habits (over-eating
or under-eating),
excessive
smoking and
drinking,
sleeplessness, etc.

30. EMPLOYEE COUNSELING

32. COUNSELING

A counseling session is a meeting
between the supervisor and the employee
which may focus on a specific incident, a
particular aspect of an employee's
performance which the supervisor has
identified as needing improvement, or the
employee's overall performance or
conduct.

33. EMPLOYEE COUNSELING TECHNIQUES
 Describe
the
problem in a
friendly
manner.

34. EMPLOYEE COUNSELING TECHNIQUES
 Ask
for the
employee’s help in
solving the
problem.

35. EMPLOYEE COUNSELING TECHNIQUES
 Discuss
causes of the problem.

36. EMPLOYEE COUNSELING TECHNIQUES
 Identify
and write down possible
solutions.

37. EMPLOYEE COUNSELING TECHNIQUES
 Decide
on specific action to be taken
by each of you.

38. EMPLOYEE COUNSELING TECHNIQUES

Agree upon a
specific follow-up
date.