1. Johnny Dennis 6000 Candlewood Court, Brooklyn Park MN 55443
johnny@jhelpdesk.com 612-281-5596
-----------------------------------------------------------
Overview
My goal is to obtain a full time position as an IT Security Analyst.
-----------------------------------------------------------
Skills Summary
Methodologies and Process Analyses: UML, BPMN, Waterfall, Cross Functional, Base Workflow, etc
UML: MS Visio
Database Platforms: SQL Server, MS Access
Incident Management: Service Now, TrackIt
Government: HIPAA, EDI, PPACA
Languages: VB, JAVA, HTML, SQL
Microsoft Office: Microsoft Office Suite
Mainframe System: TSO, IMS, CIS, ClaimsFact, Star, TPX
Information Security: Understand Information Security, Network protocols, RSA, Symantec VIP Access,
Identity and Access management, Threat and Vulnerability management
Others: Virus remover, Spyware and Rootkit removal, Host base firewall configuration, Network monitoring and
network troubleshoot, IDS, ITIM, TAM, PowerShell, Strong analytical skills, Ability to learn and adapt to new
products and technology
-----------------------------------------------------------
Experience
Blue Cross Blue Shield, Eagan, MN 2013 – Present
Information Security Analyst (Identity and Access Management)
· Enforced the corporate IT policy and helped with education , training and awareness activities
· Determined compliance problems, followed security policy rules and reported security violations and incidents
· Collaborated with IT support teams, Safety, Information Security and managed security vulnerabilities
· Supported user security awareness
· Managed incidents including web-based and those created by the Help Desk
· Ensured that response time and resolution time objectives are consistently met
· Provided technical support to resolve IT-related incidents and non IT-related issues i.e., (password reset, fixing
technical problem and do research on technical problems)
· Authored technical product knowledge on new and existing products
· Maintained and enhanced customer satisfaction through emphasis on Customer service
· Support VMware Virtual Desktop
· Provided technical support and assistance
· Managed security controls
· Ensured that security controls are appropriately referenced in operational documentation.
· Ensured that the confidentiality, integrity and availability of information are effectively managed across the
organization.
· Ensured that the security objectives (availability, confidentiality, integrity, authenticity and non-repudiation) of the
organization are met.
Blue Cross Blue Shield, Eagan, MN 2007 – 2013
SR. Technical Specialist Lead/Incident Management role
· Manage incidents, Ensured that response time and resolution time objectives are consistently met
· Provided technical support to resolve IT-related incidents and non IT-related issues
· Password reset, fixing technical problem and do research on technical problems
· Maintained and enhanced customer satisfaction through emphasis on Customer service
· Troubleshooting, researching, diagnosing IT related incidents

2. · Understood the role and responsibilities of cross-functional support teams, including Network Administrator,
Desktop Support, System Administration and Information Security
JSDComputer, Minneapolis MN 1999–Present
Information Technology Consultant
· Provided tech-support service including PC repair and rebuild
· Consulted clients on web-design
· Provided Graphic Design / Print Services and Desktop Publishing
· Performed Data Recovery
· Provided system monitoring, virus removal and system monitoring
KrollOntrack Minneapolis, MN 2006–2007
Electronic Evidence Technician
· Recovered, extracted, printed and analyzed lost data from clients hard drives
· Connected to hard drive’s located in cleanrooms and perform sensitive data recovery
· Assigned to work on various projects and department file maintenance duties
· Followed image processing best practice procedures to maintain client/server files and directories
Metropolitan State University 2004 – 2007
Application Support Analyst
· Installed, evaluated, modified, tested, and maintained hardware and software for enterprise systems
· Trained users by providing technical support services for desktop, laptop, printer and software issues
· Handled walk-in, calls, and written inquiries regarding support, processing or request procedures
· Updated users on system status, network connectivity and hardware and software issues
· Created internal master images (Ghosting) for all the enterprise workstations (Desktops & Laptops) and further
configured and optimized workstations
· Deployed desktops, laptops and servers (installation, setup, upgrade to memory/hard drive etc.)
-----------------------------------------------------------
Degrees
Metropolitan State University Summer 2015
Post Graduate Certificate - Information Assurance
Metropolitan State University December 2014
Post Graduate Certificate - Database Administration
Metropolitan State University 2007
Bachelor of Science – Management Information Systems
North Hennepin Community College 2004
AAS – Associate in Applied Science (Business Computer Systems & Management)
-----------------------------------------------------------
Certifications
ITIL V3 Foundations Certification
Business Computer Systems
Business Communication
Leadership, teamwork and Management