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Compressing
     Processes
 How productivity is going
    social and mobile


Sharon Richardson       @joiningdots
Joining Dots    www.joiningdots.com
The following presentation was originally delivered at
the Ovum Analysts Business Process Management
Conference held in London, November 2012

It was a 20-minute keynote looking at the impact of
emerging trends on business processes, using real-
world examples to demonstrate potential

This is a modified version for Slideshare formatting
with notes added to (almost but not quite ) make
up for the lack of a presenter…

Additional notes can be found in the blog post:
http://www.joiningdots.com/blog/2013/01/digital-
trends-compressing-processes/

© Copyright 2012 Joining Dots Ltd. All rights reserved.
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
Four Connected Trends
“The only way to meet the unpredictable
challenges ahead of us is to match them with
   unpredictable challenges of our own…”
         Source: The Wiki and the Blog, CIA, September 2005
“The only way to meet the unpredictable
challenges ahead of us is to match them with
   unpredictable challenges of our own…”
         Source: The Wiki and the Blog, CIA, September 2005
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
“Need to Know”
Transparency of Data
Transparency of Data
           =
Transparency of Data
                         =




 “The „intelligence – decision – implementation‟
cycle time can now be as short as 15 minutes…”
"The biggest evolution in A/B testing
     is how fast it has become”
                      Brian Christian, Wired
"The biggest evolution in A/B testing
     is how fast it has become”
                      Brian Christian, Wired
Real-time Reactions
Real-time Reactions


                It‟s…
                 …fast
Real-time Reactions


                It‟s…
                 …fast
Real-time Reactions


                                     It‟s…
                                      …fast


“The difference with live testing is not just that
there is no time to learn and apply lessons. It's
   that there are no clear lessons or rules.”
“Children, aged between 4 and 14, were
given the tablets programmed in English, a
    language they had never heard ”
       Nicholas Negopronte, One Laptop Per Child (OLPC)
“Children, aged between 4 and 14, were
given the tablets programmed in English, a
    language they had never heard ”
       Nicholas Negroponte, One Laptop Per Child (OLPC)
Self-organising
Self-organising




 4
mins
Self-organising




 4       5
mins    days
Self-organising




 4       5      2
mins    days   wks
Self-organising




 4       5      2     3
mins    days   wks   mths
Self-organising




 4       5      2     3      5
mins    days   wks   mths   mths
Self-organising




 4       5      2     3      5
mins    days   wks   mths   mths
“It‟s cool that our team is part of
   making the car connected”
         Zack Hicks, CIO North America, Toyota
“It‟s cool that our team is part of
   making the car connected”
         Zack Hicks, CIO North America, Toyota
Sensory Adjustments
Sensory Adjustments
Sensory Adjustments


                  =
Sensory Adjustments


                  =
Sensory Adjustments


                  =
The Fifth Trend
The Fifth Trend
“Find one video game that is
     not about learning”
         Dr Keith Devlin, Stanford University
“Find one video game that is
     not about learning”
         Dr Keith Devlin, Stanford University
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
A Stake in the Outcome
Five Connected Trends


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Redefining Productivity


Redefining productivity
Standardised Routines     Personalised Processes
Richness of information   Transparency of data
Controlled decisions      Real-time reactions
Structured hierarchy      Self-organising network
Need to know              Stake in the outcome
Predictable results       Sensory adjustments
Five Connected Trends
 Global social networks encouraging
 conversations, bypassing hierarchies

 Mobile updates speeding up decisions
 and actions, bypassing procedures

 Volume and velocity of data updates
 enabling faster and new forms of analysis

 Internet connectivity and storage on a
 massive scale enabling all of the above…

 Games give permission to experiment, with
 instant feedback and learning by doing
Disrupting „business as usual‟
     Trust forms within social networks, increasing
     distrust of jargon and official statements

     Being mobile means not waiting. Eliminates
     the ability (excuse) to delay responses

     Decisions are being made (and adjusted)
     based on feedback, not opinions

     Demographics break down – there really is
     no such thing as a family with 2.4 children…

     Games tap into human emotions that
     formal processes too often try to ignore
References
 The Wiki and the Blog by D. Calvin Andruss, CIA
   http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904

 Given Tablets, Ethiopian Children Teach Themselves
   http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-
   ethiopian-children-teach-themselves/


 The A|B Test: Inside the technology that‟s changing the
   rules of business
   http://www.wired.com/business/2012/04/ff_abtesting/

 To understand how much the cloud will change the
   world, look at Toyota
   http://www.businessinsider.com/cloud-computing-toyota-motors-2012-11

 You play World of Warcraft? You‟re hired!
   http://www.wired.com/wired/archive/14.04/learn.html
Images
 Twin Towers, New York by Sander
   http://www.flickr.com/photos/42458391@N04/3915489241/

 African village by Becky McCray, One Laptop
   Per Child
   http://www.flickr.com/photos/bjmccray/2094115676/

 Red Pill or Blue Pill? By Paul L. Dineen
   http://www.flickr.com/photos/pauldineen/2122384796/

 Car, Mirror, Clouds by Stefano Meneghetti
   http://www.flickr.com/photos/meneghetti/1995380556/

 Skyrim Travel by Braclo
   http://www.flickr.com/photos/braclo/6364448651/

 Icons by Glyphicons www.glyphicons.com
Thanks
               for watching!

            Sharon Richardson
            Joining Dots
If you would like to discuss this presentation or find out
more, please contact me. Details at www.joiningdots.com

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How Digital Trends Are Compressing Processes

  • 1. Compressing Processes How productivity is going social and mobile Sharon Richardson @joiningdots Joining Dots www.joiningdots.com
  • 2. The following presentation was originally delivered at the Ovum Analysts Business Process Management Conference held in London, November 2012 It was a 20-minute keynote looking at the impact of emerging trends on business processes, using real- world examples to demonstrate potential This is a modified version for Slideshare formatting with notes added to (almost but not quite ) make up for the lack of a presenter… Additional notes can be found in the blog post: http://www.joiningdots.com/blog/2013/01/digital- trends-compressing-processes/ © Copyright 2012 Joining Dots Ltd. All rights reserved.
  • 9. “The only way to meet the unpredictable challenges ahead of us is to match them with unpredictable challenges of our own…” Source: The Wiki and the Blog, CIA, September 2005
  • 10. “The only way to meet the unpredictable challenges ahead of us is to match them with unpredictable challenges of our own…” Source: The Wiki and the Blog, CIA, September 2005
  • 19. Transparency of Data = “The „intelligence – decision – implementation‟ cycle time can now be as short as 15 minutes…”
  • 20. "The biggest evolution in A/B testing is how fast it has become” Brian Christian, Wired
  • 21. "The biggest evolution in A/B testing is how fast it has become” Brian Christian, Wired
  • 23. Real-time Reactions It‟s… …fast
  • 24. Real-time Reactions It‟s… …fast
  • 25. Real-time Reactions It‟s… …fast “The difference with live testing is not just that there is no time to learn and apply lessons. It's that there are no clear lessons or rules.”
  • 26. “Children, aged between 4 and 14, were given the tablets programmed in English, a language they had never heard ” Nicholas Negopronte, One Laptop Per Child (OLPC)
  • 27. “Children, aged between 4 and 14, were given the tablets programmed in English, a language they had never heard ” Nicholas Negroponte, One Laptop Per Child (OLPC)
  • 30. Self-organising 4 5 mins days
  • 31. Self-organising 4 5 2 mins days wks
  • 32. Self-organising 4 5 2 3 mins days wks mths
  • 33. Self-organising 4 5 2 3 5 mins days wks mths mths
  • 34. Self-organising 4 5 2 3 5 mins days wks mths mths
  • 35. “It‟s cool that our team is part of making the car connected” Zack Hicks, CIO North America, Toyota
  • 36. “It‟s cool that our team is part of making the car connected” Zack Hicks, CIO North America, Toyota
  • 44. “Find one video game that is not about learning” Dr Keith Devlin, Stanford University
  • 45. “Find one video game that is not about learning” Dr Keith Devlin, Stanford University
  • 46. A Stake in the Outcome
  • 47. A Stake in the Outcome
  • 48. A Stake in the Outcome
  • 49. A Stake in the Outcome
  • 50. A Stake in the Outcome
  • 51. A Stake in the Outcome
  • 52. A Stake in the Outcome
  • 53. A Stake in the Outcome
  • 54. Five Connected Trends Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 55. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 56. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 57. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 58. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 59. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 60. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 61. Redefining Productivity Redefining productivity Standardised Routines Personalised Processes Richness of information Transparency of data Controlled decisions Real-time reactions Structured hierarchy Self-organising network Need to know Stake in the outcome Predictable results Sensory adjustments
  • 62. Five Connected Trends Global social networks encouraging conversations, bypassing hierarchies Mobile updates speeding up decisions and actions, bypassing procedures Volume and velocity of data updates enabling faster and new forms of analysis Internet connectivity and storage on a massive scale enabling all of the above… Games give permission to experiment, with instant feedback and learning by doing
  • 63. Disrupting „business as usual‟ Trust forms within social networks, increasing distrust of jargon and official statements Being mobile means not waiting. Eliminates the ability (excuse) to delay responses Decisions are being made (and adjusted) based on feedback, not opinions Demographics break down – there really is no such thing as a family with 2.4 children… Games tap into human emotions that formal processes too often try to ignore
  • 64. References  The Wiki and the Blog by D. Calvin Andruss, CIA http://papers.ssrn.com/sol3/papers.cfm?abstract_id=755904  Given Tablets, Ethiopian Children Teach Themselves http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers- ethiopian-children-teach-themselves/  The A|B Test: Inside the technology that‟s changing the rules of business http://www.wired.com/business/2012/04/ff_abtesting/  To understand how much the cloud will change the world, look at Toyota http://www.businessinsider.com/cloud-computing-toyota-motors-2012-11  You play World of Warcraft? You‟re hired! http://www.wired.com/wired/archive/14.04/learn.html
  • 65. Images  Twin Towers, New York by Sander http://www.flickr.com/photos/42458391@N04/3915489241/  African village by Becky McCray, One Laptop Per Child http://www.flickr.com/photos/bjmccray/2094115676/  Red Pill or Blue Pill? By Paul L. Dineen http://www.flickr.com/photos/pauldineen/2122384796/  Car, Mirror, Clouds by Stefano Meneghetti http://www.flickr.com/photos/meneghetti/1995380556/  Skyrim Travel by Braclo http://www.flickr.com/photos/braclo/6364448651/  Icons by Glyphicons www.glyphicons.com
  • 66. Thanks for watching! Sharon Richardson Joining Dots If you would like to discuss this presentation or find out more, please contact me. Details at www.joiningdots.com

Notas del editor

  1. I