Jon_Johnson Resume (30 Sep 15)

Jon K. Johnson 2605 Pretty Lake Ave, Norfolk, VA, 23518
I.T. Operations Manager Office: (931) 241-5463, Opt #3/Cell: ( 757) 675-9897
Pri. Email: jon.johnson@guardtower-solutions.biz
Alt. Email: cyberpsych1@gmail.com
Summary of Qualifications
Skilled I.T. manager with 19 years of practical network experience and technical acumen in leading
information management and technology operations with a strong emphasis in server/network
management. Documented Department of Defense (DoD) 8570.1 Level II Certified security professional;
awarded "N" prefix (N3A071/N3D072) by United States Air Force indicating achievement of "Air Force
network certification;" trained Defense Intelligence Agency Special Security Officer (SSO); has direct
functional knowledge/experience/exposure directing operations inside of classified/unclassified network
architectures. Trained Level I Information Assurance Manager (IAM); ensures compliance, accuracy of
reporting, and overall security of enterprise network operations with regards to patching, security
technical implementation guides (STIGs) and DoD policy. Possesses astute communication skills and
writing ability to ensure the implementation and continuing success of organizational policy, guidance,
and procedures.
Security Clearance: TS/SCI
Position Desired
“Operations Management” with assigned project management duties.
Areas of Expertise
- Network/I.T. Project Management - Organizational Leadership & Team Development
- Desktop Support Administration - Individual/Group Conflict Resolution
- LAN Troubleshooting - Staff Leadership & Mentoring
- Business Continuity - Information/Knowledge Management Operations
Education
Northcentral University: Master of Arts (MA) – Psychology (Cum Laude) 2009
University of Maryland University College – Bachelors of Science (BS) – Psychology 2002
AF Community College: Associates in Applied Science (A.A.S.) – Info. Management 2009
Professional Certifications
- CCNA (Voice, Security, R/S), CCNP (R/S), Cisco Certified Design Associate, Security+, Network+,
Server+, I.T. Project+ (Currently Pursuing CCNP Voice)
Sample of Skillset (See Page “6” For Full Online Video Tutorials):
1) OSPF/EIGRP Route Redistribution (Video 2): https://learningnetwork.cisco.com/videos/2179
2) CUCM Call Clustering (ICT): https://learningnetwork.cisco.com/videos/2461
3) GNS3/VmWare Virtual Infrastructure Integration: https://learningnetwork.cisco.com/videos/2157
PROFESSIONAL TRAINING CERTIFICATES (AWARDED)
- IT Project Management, Villanova University, 2012
- Masters, IT Project Management, Villanova University, 2013
- IT Project Management CAPSTONE, Villanova University, 2013
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PROFESSIONAL I.T. COMMUNITY RECOGNITION
- Awarded Cisco System’s prestigious “VIP” award (Jan 2014/2015) for significant contributions to
Cisco’s “Learning Network” (CNL) through the development/production of his personalized video
training tutorials
-- Efforts to assist others in their Cisco studies via this approach provides community members the
opportunity to develop their skills with direct assistance should help from members be requested
- Requested “by name” to lead a global internet training session for CNL regarding the topic of
“Introduction to CCNA Voice” in Dec 2014; session was designed to “demystify” the skills needed to
become a Cisco certified voice engineer
- Knowledge of operational network management was recognized by CISCO systems, which
garnered an invitation to a peer-based seminar to assist in rewriting the exam for CISCO’s
“Certified Design Associate” track during the month of Jan 2013
-- Expertise was requested a second time by Cisco to assist in the rewrite of the CCNP Route/Switch
Track in Sep 2013
- Recognized “Spotlight Award recipient” on Cisco’s global online “Learning Network” website due to
providing ongoing “technical excellence” that augments” the learning of its community members:
(https://learningnetwork.cisco.com/blogs/community_cafe/2013/05/01/these-two-members-rock-the-
cisco-learning-network); his instructional videos are readily available for viewing via streaming
multimedia (posts as “Jay Johnson1”)
Technologies Worked With (But Not Limited To)
Windows NT 4.0/2000/2003/2008 Server: DC, DNS, DHCP, WINS, VPN, Routing, FTP, File Server
Windows Workstation: XP/Vista/ 7
CISCO: Routing/Switching, VPN (Site-to-Site/Client Configuration), NAT, PAT, RIPV1/RIPV2,
EIGRP, OSPF, BGP, 802.1q (Wired/Wireless), Adaptive Security Appliance (ASA)
Cryptology: KIV-7, KIV-19, KG-175, KG-250A
Additional Technologies: Wireless Networking (802.11a/b/g/i/n), Public Key Infrastructure (PKI),
IPSEC, BackupExec, MS Exchange, MS SharePoint Server 2007, MS Office, VMWare ESXi/VCenter
Server, NetGear ReadyNas Storage, Voice Over IP (Cisco and Linux Platforms), Information Assurance,
Red Hat Linux, Cisco Nexus, Cisco Unified Computing System (UCS)
DoD: NIPRnet (Unclassified), SIPRnet (Secret), JWICS (Top Secret), Stoneghost (UK Classified)
Professional Experience
___________________________________________________________
ARMA-GLOBAL
Tier 3 Network/Voice Management
Al-Udeid Air Base, Qatar (APO AE, 09309) Sept 2014 – Sept 2015
- Responsible for management of both tactical and deployed-garrison based network infrastructure assets
valued over $1.5B for U.S Army’s Special Operations Command (SOCOM)
- Directly manages/maintains voice & video infrastructure comprised of 5 cisco callmanager servers (2
publishers/2 subscribers/1 unity connection), 1 Cisco Telepresence MCU 4520 virtual
telecommunication (VTC) Bridge, 20+ Cisco VTC suites, both full-size (C40/C60 Codec) and desktop
(1700/6000MXP/E20/EX60), along with over 250+ Cisco ip phones of various models
(7960/7965/7970/7975/cp-9971) which spans across the southwest Asia theater in support of operations
personnel throughout the middle east
- Maintains oversight of network access and functionality for enterprise assets (local and remote) minus
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any loss of services or loss of mission continuity through COTS/native network monitoring solutions
- Ensures overall enterprise security through administration and management of Cisco ASA firewalls for
both classified and unclassified network architectures supporting ongoing middle east tactical initiatives
- Primarily responsible for the timely maintenance and sustainment of cryptological devices required for
the support of special operations activities valued over $200K
- Developed and implemented network guidance/procedures effectively laying foundation for establishing
much needed standards previously overlooked (recognized as “advocate for standardization”)
- Identified, recommended, and instituted a standardized trouble ticket submission format to improve
customer assistance request accuracy; action eliminated “vague/inconclusive” service requests
-- Detailed process identifies location, classification, and owners of network devices, ensuring “end-
to-end” accountability of enterprise network assets (80% turnaround in accuracy within 5 months)
- Established “proof of concept” testing lab composed of both physical and virtual technology to properly
illustrate the possible outcomes of planned network infrastructure expenditures prior to funding being
approved; action saves a minimum of 20+ man hours of physical setup/configuration as well as the
expense of purchase prior to knowing if desired outcome will be successful before implementation
- Outlined a draft “skills inventory” checklist to properly document the skills/abilities of assigned
engineers; document will provide local and corporate training authorities the ability to fully assess
strengths/weaknesses of its personnel, thus strengthening efficiency in employee performance review as
well as ensuring task competency; process will enhance overall business continuity thereby making the
company’s business portfolio more appealing when approached by prospective customers
- Provided hands-on “network centric” training (identification/fix action/resolution) for junior military
members to ensure their network skillsets were fully rounded in support of ongoing mission objectives
- Fully resolved a 3yr ongoing unavailability of CISCO Adaptive Security Appliance (ASA) enterprise
desktop web management tool (ASDM Gui) within a month of being tasked with the responsibility
-- Issue stemmed from a combination of secure socket layer (SSL) misconfiguration and an
incompatibility of Internet Explorer 11 to work with Cisco recommended version of Java
- Organized network response for replacement of 2811 router at forward deployed outpost when it was
discovered current device had degraded; issue was tracked to an unexpected power spike causing
router’s power supply to fail; situation was rectified once new router was delivered and installed
P3I Incorporated (Released from contract early due to position funding shortfall)
Data Center Implementation Manager
Hampton, Va 23666 Apr 2014 – Jun 2014
- Managed team of specialized engineers in the installation of data center technologies (Cisco
UCS/Nexus, Solar Winds, VmWare ESXi/VSphere, Microsoft Server 2008 R2, NetApp)
- Devised project schedules to determine time and location of installation actions to include purchasing
actions requiring to be documented via a bill of materials (BOM)
- Facilitated meetings with customer sites prior to actual installation to ensure all aspects of service were
within scope of customer expectations
- Outlined avenues of data center specific training to increase team member’s overall knowledge and
performance to ensure company and customer goals of expertise/professionalism were established
HCL America (Released from position due to company’s loss of contract vehicle)
Network Data & Voice Technical Manager
Richmond, VA 23238 Dec 2013 – Feb 2014
- Primary manager for end client’s North American operations; directly manages data and voice network
teams at both U.S. and oversees locations (Chennai, India) with oversight for maintaining over 2000+
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network switches/routers (between 2 datacenters), 3000+ IP Phones (Cisco and Shoretel), 3 Call
Manager servers, 1 Cisco Unity Connection server and 1 Cisco Unified Call Center Express server
- Recognized for having a “zeal” for preparing/mentoring junior members for greater responsibility as
they progress throughout their careers
- Within 60 days, effectively revised procedures in addressing unaccounted/overdue service requests from
users experiencing VoIP problems throughout the $3.5B Performance Food Group (PFG) enterprise
network; new approach brought overdue tickets down by 70% within 2 weeks of implementation
- Successfully designed and implemented a deployment plan involving the actions of 3 major companies
(XO Communications, Epitome Networks, AT&T) and team members from 2 separate locations to re-
establish a downed voice-over-IP telephony suite for a customer site; issue was found to be faulty voice
switches thus requiring the installation of updated models thereby ending loss of company revenue
- Devised a much needed “emergency response” approach for telephony procedures after voice
operational functionality was lost across the enterprise due to the service provider experiencing service
delivery issues effecting 18 customer sites (5000+ end users)
-- Resulting action was the establishing of an “after-action-reporting” group to review “lessons
learned” from any mass service outage; in conjunction, the creation of documented “emergency
action plans” in the event of future business outages/disruptions was also implemented to ensure
operational continuity is maintained thereafter
- Oversaw the $5M upgrade/installation of the enterprise wireless networking environment (Cisco Flex
Controller) for over 50+ customer locations throughout the continental United States serving “no less”
than 100 users per site; enhancement allows all wireless access points (APs) at local organizations to be
managed from a single location thereby reducing the need for local IT support
- Introduced the concept of “single instance virtual training” which allows technicians to create “virtual
routed/switched/voip topologies” on their local computers to improve their network skillsets
Data Tactics Corporation
(Information Assurance Network Manager/Network Engineer)
Ft Bragg, NC 28310 Feb 2011 – Oct 2013
- Devised/implemented newly enhanced Certification & Accreditation (C&A) tracking procedure via
Microsoft (MS) SharePoint Server (SPS) for Ground Intelligence Surveillance Agency (GISA)
within 60 days of hiring; process allowed $2.4B GISA enterprise network to effectively organize and
manage 5yr C&A backlog along by offering customers online availability of their status; new
approach permanently and effectively enhanced overall Army TS/SCI network accreditation procedures
- Restructured GISA Information Assurance Office data-flow by revamping stagnate processes deemed
detrimental to the proliferation of information local and Army wide; Army G2 inspectors cited
processes were effective enough to incorporate them into their existing MS SP hierarchy based on GISA
IA office procedures; over $500M+ in intelligence assets benefit from this re-organized methodology
- Instituted policy outlining proper use of the Army’s C&A process for DoD agencies wanting
to transmit information at the Top Secret classification level
- Created and implemented direct guidance/policy for the DoD Army JWICS network which successfully
enhanced user knowledge base and overall understanding of the C&A process
- Orchestrated administrative tracking process allowing GISA IA office and fellow sections to effectively
navigate through the initial stages of a client organization’s connection to the Army JWICS Enterprise
(a.k.a. Interim Approval to Test, or “IATT”); process is documented and prominently displayed
inside of Ground Intelligence Support Agency’s (GISA) “GISA C&A Requirements” Document
- Provided direct oversight to ensure proper Defense Information Systems Agency (DISA) Security
Technical Implementation Guidelines (STIGs) were properly levied during the hardening of GISA
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enterprise network infrastructure devices
- Developed training plan outline to help gauge the Linux RedHat skills progression during a brief stint
working as systems administrator on the GISA service center cloud team
- Installed a Linux-based Community Enterprise Operating System (CentOS) server to allow GISA cloud
team members to further enhance their Linux skillsets; action provides a virtual “break/fix” environment
to test solutions servicing local and deployed assets
83d Network Operations Squadron
(I.T. Manager, Collaborations Branch)
Langley AFB, Va 23665 Feb 2008 - Feb 2011
- Exemplary manager who outlined the implementation of the $182K computer refurbishment of
Integrated Network Operations Security Center East’s (INOSC-East) operations floor; upgrade helped
re-posture 24hr global network monitoring configuration and service for 700,000 users worldwide
- Primary “Knowledge Operations Manager” responsible for the creation, maintenance, and archiving of
I.T. related policies/procedures determining the strategic direction of organizational interests/standards
- Responsible for directing actions of 20+-member network team responsible for systems
upgrades/patching, hardware/software deployment throughout the Air Force Network Enterprise
(AFNET); actions ensured continuation of interrupted service to warfighters world-wide
- Local MS SharePoint Server project manager responsible for creation/implementation of MS SharePoint
presence in new Air Force Network Domain for 15,000+ users
- Client services technical support manager for client support desktop operations (i.e.,
network/hardware/desktop/server operations); automated data processing equipment (ADPE)
manager/purchaser for over $1.5M of network centric nodes (i.e, workstation/server)
- Cryptology manager for classified network and all attached devices(Taclane KG -175's)
- Internet services manager of web page operations for entire AF Air Combat Command (over 15 bases
and 25,000 customers)
Defense Intelligence Agency Liasion London Office (DIALL)
(I.T. Manager, Information Systems Management)
London, United Kingdom Dec 2004 - Jan 2008
- On-scene network administrator for Defense Intelligence Agency Liaison London (DIAL London) and
Joint Narcotics Cell (JNAC)
- Instrumental in $1M network upgrade--technological advance allowed DIALL/JNAC to fully
extend intelligence gathering entities into Southwest Asia area of responsibility
- Served as local communications security (COMSEC) officer, local computer systems security
officer (CSSO), and information systems security manager (ISSM) for DIALL network
operations (NIPR, SIPR, JWICS, Stone Ghost) working with KIV-7 KIV-19, and KG-175
cryptological technology
755th Operations Support Squadron/43d Electronic Combat Squadron
(I.T. Manager, Information Systems Management)
Davis-Monthan AFB, AZ 85710 Jan 2002 - Dec 2004
- Squadron information systems security manager (ISSM) and communications security
(COMSEC) officer for 755 Operations Support Squadron
- Directed local 11-member team in daily network/system administration and maintenance of I.T.
assets in support of ongoing intelligence gathering and dissemination activities
- Supervised procurement and installation of $38K+ in workstation/server upgrades--refresh
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moved organization OS platform onto the Windows 2000 architecture
- Devised/implemented new network infrastructure to optimize intelligence sharing/gathering--
project estimated at $400K at end of completion--initiative fully enhanced command and
control, communication and computer information operations during Iraq War
- Seamlessly meshed over 100 variously classified computer assets from two previously distinct
organizations (corporations) into one distinct network without loss/compromise of data
Current Management Level Oversight of I.T. Operations (Hosted on Cisco System’s “Learning
Network” Web Site):
Video Tutorial Series 1 (VoIP): Configuring Virtual Cisco Call Manager Express/Unified Call Manager Lab
1) http://learningnetwork.cisco.com/videos/1503 Building Your Lab (Video 1/CME)
2) http://learningnetwork.cisco.com/videos/1511 Establishing Connectivity (Video 2/CME)
3) http://learningnetwork.cisco.com/videos/1519 Registering IP Phones (Video 3/CME)
4) https://learningnetwork.cisco.com/videos/1627 Virtually Hotwire A Call Manager Express Lab
5) https://learningnetwork.cisco.com/videos/2155 CUCM 8.6 Installation in VmWare Workstation 10
6) https://learningnetwork.cisco.com/videos/2213 CUCM Publisher Setup in VmWare ESXi Server (Video 1)
7) https://learningnetwork.cisco.com/videos/2215 CUCM Sub1Setup in VmWare ESXi Server (Video 2)
8) https://learningnetwork.cisco.com/videos/2218 CUCM Sub1_Sub2 Setup in VmWare ESXi Server (Video 3)
Video Tutorial Series 2 (Virtual Integration): Creating A Virtual Lab in GNS3 with VMware Workstation
1) https://learningnetwork.cisco.com/videos/2142 GNS3 Setup
2) https://learningnetwork.cisco.com/videos/2152 VmWare Setup
3) https://learningnetwork.cisco.com/videos/2149 Integration Step #1
4) https://learningnetwork.cisco.com/videos/2157 Integration Step# 2
Video Tutorial Series 3 (Remote Access): IPSEC VPN
1) https://learningnetwork.cisco.com/videos/2165 VPN Remote access
2) https://learningnetwork.cisco.com/videos/2167 Accessing Remote Shares
Video Tutorial Series 4 (Routing): Route Redistribution
- https://learningnetwork.cisco.com/videos/2177 OSPF/EIGRP Route Redistribution (Video 1)
- https://learningnetwork.cisco.com/videos/2179 OSPF/EIGRP Route Redistribution (Video 2)
Video Tutorial Series 5 (VoIP): Configuring GNS3 Virtual CUCM Clusters with Physical Hardware
1) https://learningnetwork.cisco.com/videos/2312 Basic Setup
2) https://learningnetwork.cisco.com/videos/2320 Establishing Connectivity
3) https://learningnetwork.cisco.com/videos/2321 IP Phone Registration
Video Tutorial Series 6 (VoIP): CUCM Call Clustering:
1) https://learningnetwork.cisco.com/videos/2460 Intro
2) https://learningnetwork.cisco.com/videos/2461 ICT (Inter-Cluster Trunk)
3) https://learningnetwork.cisco.com/videos/2461 Gateways
4) https://learningnetwork.cisco.com/videos/2469 Gatekeepers
Additional Videos:
- https://learningnetwork.cisco.com/videos/1624 Creating the CUCM 8.6 .ISO VmWare Image
- https://learningnetwork.cisco.com/videos/1544 Rommon Router Recovery
- https://learningnetwork.cisco.com/videos/1540 BGP Routing Overview
- https://learningnetwork.cisco.com/videos/2140 OSPF Configured Over Frame Relay
- https://learningnetwork.cisco.com/videos/2185 Creating Loopback Adapters for GNS3 Connections
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Jon_Johnson Resume (30 Sep 15)

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